深圳招聘

Job Description
Working in a fast-paced environment, the Technical Support Engineer (TSE) will be located in HK and responsible for providing level 3 Technical Support for various technologies in Ruckus Wireless products to channel partners, service provider and carriers in North Asia.

? Acting as a part of a small team in a growing and exciting startup the TSE is expected to:
? Identify customer problems/issues and assist customer in achieving their goals while consistently achieving high Customer satisfaction.
? Work on complex problems where analysis of situations requires in-depth fault analysis and troubleshooting skills.
? Formulate technical action plans for analyzing and resolving end-to-end solutions.
? Identify and reproduce customer technical problems in a test/lab environment.
? Escalate specific problems to development engineering for product enhancement.
? Generate clear and concise documentation in the form of case notes, technical tips and white papers, including development of a knowledge database.

Desired Skills & Experience
The TSE will work with employees, customers, and VARs to ensure the quality and reliability of the Ruckus product.

Qualifications (Key Skills, Education and Experience):
? A Bachelor’s degree in Computer Science, Engineering or related technical discipline (Masters preferred).
? Minimum of 5/6 years’ experience in designing, deploying, configuring, supporting, troubleshooting, debugging and administering some of the following Wireless LAN products and technologies:
o Wireless Access Points (LWAPP a plus)
o Wireless Client Associations
o Wireless Controllers
? Understanding of RF transmissions & antenna behavior
? WLAN Security in the areas of authentication, encryption, RADIUS, AAA authentication, EAP, PSK, etc.
? Knowledge of Gateway solutions ( ALU, Cisco, Juniper, Ericsson )
? Solid working experience with 802.11a/b/g/i standards and knowledge of 802.11n.
? Linux system administration and configuration experience.
? Ability to use protocol analyzers tools such as OmniPeek and Wireshark
? Solid understanding of TCP/IP, IGMP, and Routing (Layer 2 & 3 communication)
? The following Certifications would be a plus: CWNA, CWSP, CWNE
“Soft Skills”:
? Willingness to work in a fast paced and challenging work environment.
? The ability to multi-task, work under pressure and with short due dates.
? Strong interpersonal skills; proprietorship for the job, excellent oral and written communication skills.
? Exceptional trouble shooting and problem solving skills.
? Ability to team and interact with others and the ability to influence others within the Company.
? Routinely demonstrates sound levels of judgment and professionalism.
? Willingness to Travel to customer locations for onsite meetings and problem analysis
? Bi-lingual in English and Cantonese as a minimum.

About Ruckus Wireless, Inc. Headquartered in Silicon Valley, Ruckus Wireless is a manufacturer of advanced “smart” Wi-Fi technology and wireless LAN (WLAN) systems used by enterprises and carriers around the world. Ranked as the top telecom company in the 2009 Inc. 500 list and named a World Economic Forum Technology Pioneer, Ruckus has developed patented technology that uniquely extends signal range and allows for consistently reliable distribution of delay-sensitive multimedia content and services over standard 802.11 Wi-Fi. Its flagship product line, ZoneFlex, is the first centralized wireless LAN system to combine state-of-the-art Wi-Fi smart antenna arrays and wireless meshing to deliver maximum range and reliable performance at the lowest cost. Its MediaFlex multimedia wireless routers are used by leading broadband operators around the world to extend digital services such as IPTV throughout subscribers’ home without wires. Ruckus has raised approximately $39 million from premier investors such as Motorola, T-Ventures, Telus, Sutter Hill Ventures, Mitsui, Sequoia Capital and others. Ruckus Wireless is led by Ms Selina Lo, president and chief executive officer. For more information visit Ruckus Wireless at http://www.ruckuswireless.com
Ruckus Wireless公司总部设在硅谷，是移动网络市场上先进的无线系统供应商。公司面向全球移动运营商、宽带服务提供商和企业用户，销售、制造各种室内和室外型“智能Wi-Fi”产品。自2006年以来，收入和出货量的年复合增长率超过119%。Ruckus发明的、已获专利的、最优秀的无线技术可以引导Wi-Fi信号绕过障碍物和干扰。这种独特的功能扩展了信号范围，确保延迟敏感型多媒体内容和服务在标准802.11n Wi-Fi上实现持续稳定可靠的分发。公司已经在全球范围发售了超过200万台智能Wi-Fi系统，从主要投资商如红杉资本、焦点风险投资公司、苏特·希尔、摩托罗拉、T-Ventures、Telus Ventures和Firelake Capital那里筹得5100万美元资金。公司由总裁兼首席执行官卢绮霞***领导。

Ruckus的外企文化为员工提供轻松融洽的工作环境，并可享受的一系列福利，包括:
每年十天的带薪年假
五险一金、商业医疗及意外保险
每年一次的旅游
每周至少一次的由专业外教教授的英文课
前往美国、中国台湾的培训及出差机会
每年一次的体检
每周一次的体育健身活动
免费的糕点、饮料、水果等
弹性工作时间