深圳招聘

Responsibilities:
1. Responsible for product technical support for customers after-sale, via the hotline (Indonesia language) or e-mail, diagnose and resolve the problem in the process of installation and use of the product;
2. By searching and reading technical documentation (solution), or reproducing customer’s networking in the Lab, guide customers to remove obstacles and complete the product installation and configuration;
3. Handle customer inquiries and complaints, summarize relevant information during the support, make report, analyze and process;
4. Committed to achieving all the work targets set by the company, and improve customer satisfaction.

Qualifications:
1. College degree or above, familiar with basic computer operation;
2. Outstanding expressing and communication skills, good sense of service and attitude;
3. Indonesia native accent, overseas Chinese is preferred;
4. With Cisco CCNA certificate is preferred;
5. Experience of customer service (such as hotline or 800 call center) or technical support after-sale is preferred;
6. Excellent English reading and writing ability (technology class) is a plus;
7. Be able to work well under pressure, good ability of learning, analyzing and solving problems;
8. Good communication and collaboration ability, team spirit; motivated and responsible;
9. Computer, network, electronic information, English, education or information dissemination, and other majors / work background is permissible;
10. Working Hours: Monday to Friday, from 10:00-19:00, with 1 hour lunch break, holidays is according to Indonesia public holidays.

    Concentrix 是财富500 强SYNNEX Corporation 全资子公司 (纽约证券交易所代码: SNX)，是全球商务服务行业的领军企业。我们通过与客户合作，不断提供端到端客户互动服务，技术创新，数据分析，流程优化，及业务改进。作为全球化商务服务公司，我们通过转变客户体验，合理优化业务前后端及行业流程，确保在每次与客户互动时提供最高价值的服务。
    Concentrix 是全球客户管理BPO 行业排名前五的公司。目前，Concentrix 在全球有125 个运营中心，分布在北美洲，拉丁美洲，中美洲，欧洲，中东和亚太地区。拥有超过100,000 名员工，能够支持40 多种语言为450 多家客户提供服务。Concentrix 主要为包括银行，医疗，保险，技术， 消费电子，零售和电子商务，政府，媒体互动，运输，旅游和汽车行业提供专业服务。 我们现有的100,000+员工，约有70%支持语音流程，30%支持后台和技术流程。通过语音，手机，社交和网页 聊天提供技术支持和客户优化服务。
目前，Concentrix 大中华区拥有大连，佛山，北京，上海，深圳，贵阳, 香港7 个运营中心，支持11 种语言，并为14 个国家和地区的客户提供涵盖客户关系管理，网页定制业务，数字媒体的内容设计和制作，银行后台服务业务等服务。

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