深圳招聘

岗位职责：

* 评估软硬件需求并提供符合公司标准和业务需要的解决方案
* 支持和维护终端设备。包括搭建新的硬件环境，解决病毒警报，安装测试软件和解决软件问题。
* 为软硬件设备用户提供支持。包括恢复设备，用户培训，协助配件维修等
* 安装，维护和更换设备（如台式机，笔记本，瘦客机，显示器，打印机等）。软件安装和维护，抹除数据。
* 负责权限设置，桌面补丁，VM创建
* 规范并改进故障处理及事件解决流程
* 负责设备迁移
* 与相关政策和规定保持一致

岗位要求：

* 计算机专业本科以上学历或同等培训经历
* 2年以上技术支持相关工作经验（包括实习经验）
* 熟悉标准的软硬件终端设备，并能解决相关问题
* 能够解决客户端的问题
* 了解基本的网络连接和架构原理
* 能有效的进行大型团队合作和任务处理
* 了解技术公司
* 了解Windows服务器和VM ware者优先
* 良好的英语读写听说能力

Duties include

· Evaluates hardware and software requests and provides solutions based upon business requirements and corporate standards, documenting as appropriate.
· Supports and maintains the end user environment. This may include configuring new hardware, reviewing and addressing virus alerts, installing and troubleshooting software including patches, and performing tests.
· Provides direct support to users for supported hardware, software and devices. This includes restoring service, providing user training, coordinating warranty repairs through third-party vendors as appropriate, and supporting special events (on-site).
· Installs, supports, and retires hardware (e.g., desktops, laptops, thin clients, monitors, mobile devices, printers). Installs and maintains related software, and wipes data prior to destruction or reissue.
· Access provisioning, desktop patching and creating VMs
· Documents, maintains and recommends enhancements to work processes and standards in the area, including documenting procedures for troubleshooting and incident resolution/solution.
· Performs facility moves under guidance.
· Ensures compliance with relevant policies and regulations, and escalates any concerns as appropriate.


Qualifications

· Bachelors Degree in Computer Science or the equivalent combination of training and experience.
· 2+ years of relevant experience in a technical support role (potentially including “hands on” internship experience).
· Knowledge of standard end user hardware and software and able to address most issues by following established procedures.
· Ability to resolve client issues.
· Has a basic understanding of network connectivity and infrastructure.
· Operates effectively as part of a larger team and manages own work.
· Understands the technology organization and where and when to escalate client or operational problems.
· Knowledge of Windows server and VM ware are preferred.
· Excellent verbal and writing communication skills

QVC成立于1986年，现在已发展成为全球最大的电视购物公司和全美顶尖网络购物公司之一。QVC曾数次获得美国商务/电子零售业界最佳成就与顾客服务奖。2007年年销售额将近74亿美元。QVC公司总部离美国东部城市费城约30英里，QVC从那里每天24小时、每周7天向全美五十个州，九千万户家庭播送电视购物节目。1993年以来，QVC相继成立了QVC英国、德国和日本公司。

QVC以其优质的产品、优秀的顾客服务、电视和网络互动媒体和高效物流配送系统铸就了当代电子商务的典范。QVC是德勤1999-2004年全球50大发展最快零售公司之一。

QVC公司拥有如下辉煌业绩：

    * QVC业绩增长和赢利水平名列全美所有零售公司前三甲
    * 过去10年内，几乎每年均保持两位数的销售增长，实属业内罕见
    * 2001年至2006年，每年现金流保持15%以上增长
    * 2007年现金流超过16亿美元，有顶级银行信用和付款资信
    * 2007年全球顾客达1100万

QVC公司是美国排名第一的电子零售商，在世界范围的年销售额为70亿美元；同时向美国本土的八千多万户家庭提供广播服务；QVC公司的收益额在美国的所有电视台中排名第二。我们为QVC光明的前景而自豪。

欲了解QVC公司详情，请点击http://www.QVC.com，亦可输入'QVC‘查询。

QVC Inc., the nation’s #1 electronic retailer with 7 billion in sales around the world, broadcast in over 80 million households in the US alone, and the 2nd largest revenue generating television station in the United States, we’re proud of our prospects for the future.

For more information, please visit http://www.QVC.com, you can also input keyword 'QVC' for search.