前厅部经理（成都）
雅诗阁物业管理（上海）有限公司
- 公司规模：1000-5000人
- 公司性质：外资(非欧美)
- 公司行业：酒店/旅游 房地产
职位信息
- 发布日期：2013-12-05
- 工作地点：成都
- 招聘人数：若干
- 工作经验：三年以上
- 学历要求：本科
- 语言要求：英语精通
日语良好 - 职位类别：大堂经理
职位描述
Major Responsibility主要工作职责
？ To ensure the full implementation of guest service and "crisis management" policies and procedures formulated by Ascott Limited, as well as doing necessary supplement and completion according to the actual situation of the property.
确保雅诗阁所制定的前厅部及《危机管理》的政策及程序完全落实并结合本物业的实际情况进行必要的补充及完善。
？ Responsible for supervision the daily check-in, check-out, reservation and greeting work done by guest service staff.
负责对前厅部员工处理日常的入住，退房，预定及接待工作进行监督。
？ Appropriately arrange normal work and rest schedule for guest service staff.
安排好前厅部员工的正常作息时间。
？ Ensure the guest service present a professional image of companies and individuals in their daily work and good customer service.
确保前厅部员工在日常工作及对客服务中体现良好的公司和个人专业形象。
？ Maintain the good communication and coordination with all hotel partners.
保持各酒店合作方的良好沟通和协调。
？ Properly and timely deal with customer requirements, inquiries and complaints. If necessary, promptly report to their superiors.
妥善和及时处理客户的要求、询问和投诉。如有需要，及时向上级汇报。
？ Ensure compliance with Ascott and related policies, procedures and standards.
确保并遵守雅诗阁相关的政策、程序和标准。
？ Be a property manager on duty on a regular basis.
定期担任物业值班经理。
？ Periodical training to all department staff
定期对前厅部员工进行必要的培训。
？ In compliance with the Ascott Group's Environmental Health and Safety (EHS) guidelines and policies, pay attention to energy conservation and the safe operation in daily work.
遵守集团的环境健康安全方针政策，日常工作中注意节能和安全操作。
？ Any other tasks assigned by supervisor.
完成领导交办的其他工作。
Requirements资质需求
？ Degree or above, major in hotel management, tourism or graduate in language related disciplines;
本科以上学历，酒店管理、旅游类或者语言类专业毕业；
？ More than 3 years work experience in reception department of serviced apartment/star hotels;
具有3年以上服务公寓/星级酒店前厅管理工作经验；
？ Good communication skills, good English / Japanese / Korean capabilities;
良好的沟通能力，具备良好的英语/日语/韩语能力；
？ Good grooming, familiar with workflow of reception;
良好的仪容仪表，熟悉前厅工作流程；
？ Good communication skill, able to work under pressure.
善于沟通，能够承受工作压力。
？ To ensure the full implementation of guest service and "crisis management" policies and procedures formulated by Ascott Limited, as well as doing necessary supplement and completion according to the actual situation of the property.
确保雅诗阁所制定的前厅部及《危机管理》的政策及程序完全落实并结合本物业的实际情况进行必要的补充及完善。
？ Responsible for supervision the daily check-in, check-out, reservation and greeting work done by guest service staff.
负责对前厅部员工处理日常的入住，退房，预定及接待工作进行监督。
？ Appropriately arrange normal work and rest schedule for guest service staff.
安排好前厅部员工的正常作息时间。
？ Ensure the guest service present a professional image of companies and individuals in their daily work and good customer service.
确保前厅部员工在日常工作及对客服务中体现良好的公司和个人专业形象。
？ Maintain the good communication and coordination with all hotel partners.
保持各酒店合作方的良好沟通和协调。
？ Properly and timely deal with customer requirements, inquiries and complaints. If necessary, promptly report to their superiors.
妥善和及时处理客户的要求、询问和投诉。如有需要，及时向上级汇报。
？ Ensure compliance with Ascott and related policies, procedures and standards.
确保并遵守雅诗阁相关的政策、程序和标准。
？ Be a property manager on duty on a regular basis.
定期担任物业值班经理。
？ Periodical training to all department staff
定期对前厅部员工进行必要的培训。
？ In compliance with the Ascott Group's Environmental Health and Safety (EHS) guidelines and policies, pay attention to energy conservation and the safe operation in daily work.
遵守集团的环境健康安全方针政策，日常工作中注意节能和安全操作。
？ Any other tasks assigned by supervisor.
完成领导交办的其他工作。
Requirements资质需求
？ Degree or above, major in hotel management, tourism or graduate in language related disciplines;
本科以上学历，酒店管理、旅游类或者语言类专业毕业；
？ More than 3 years work experience in reception department of serviced apartment/star hotels;
具有3年以上服务公寓/星级酒店前厅管理工作经验；
？ Good communication skills, good English / Japanese / Korean capabilities;
良好的沟通能力，具备良好的英语/日语/韩语能力；
？ Good grooming, familiar with workflow of reception;
良好的仪容仪表，熟悉前厅工作流程；
？ Good communication skill, able to work under pressure.
善于沟通，能够承受工作压力。
公司介绍
About Ascott China
The Ascott Limited is a member of CapitaLand. It is one of the leading international serviced residence owner-operators with more than 300 properties in over 100 cities spanning more than 25 countries across the Americas, Asia Pacific, Europe and the Middle East. It operates three award-winning brands Ascott, Citadines and Somerset, along with The Crest Collection and lyf.
Ascott is also the leading international serviced residence owner-operator in China, with more than 90 properties over 17,000 units in 27 cities including Beijing, Changsha, Chengdu, Chongqing, Dalian, Foshan, Guangzhou, Handan, Hangzhou, Hefei, Nanjing, Nantong, Shanghai, Shenyang, Shenzhen, Suzhou, Tianjin, Wuhan, Wuxi, Xi’an, Xiamen, Yinchuan, Haikou, Shaoxing, Xuzhou, Hong Kong and Macau.
Ascott, a wholly-owned subsidiary of CapitaLand Limited, is headquartered in Singapore. It pioneered Asia Pacific's first international-class serviced residence in 1984. In 2006, it established the world's first Pan-Asian serviced residence real estate investment trust, Ascott Residence Trust. Today, the company boasts over 30-year industry track record and serviced residence brands that enjoy recognition worldwide.
Ascott website: www.the-ascott.com
Ascott China website: www.ascottchina.com
雅诗阁中国
雅诗阁有限公司是凯德集团成员之一，是全球知名的国际服务公寓业主和运营商，在美洲、亚太、欧洲和中东地区超过25个国家100多个城市管理300多家物业，旗下共有屡获殊荣的三大品牌，即雅诗阁、馨乐庭和盛捷, 以及The Crest Collection和lyf。
在中国，雅诗阁是知名的国际服务公寓业主和运营商。目前在全国27个城市拥有和管理着超过90个物业，逾17,000套服务公寓单位，分布在北京、长沙、成都、重庆、大连、佛山、广州、邯郸、杭州、合肥、南京、南通、上海、沈阳、深圳、苏州、天津、武汉、无锡、西安、厦门、银川、海口、绍兴、徐州、香港和澳门。
雅诗阁是凯德集团旗下的全资子公司，总部设在新加坡。1984年，雅诗阁推出了亚太地区的世界级服务公寓。2006年，雅诗阁成立了全球亚太区服务公寓房地产信托基金——雅诗阁公寓信托。经过超过30年的耕耘与发展，今日的雅诗阁在服务公寓行业中备受推崇，在国际上稳占领导地位。
雅诗阁官网：www.the-ascott.com
雅诗阁中国官网：www.ascottchina.com
工作地点：黄浦区西藏中路268号来福士广场写字楼602-606室（上海）
苏州园区苏州大道东266号（广电传媒大厦对面）
苏州园区中新大道西229号万科美好广场（近苏大东校区）
苏州园区星海街58号加城花园27#（近星海广场地铁站）
苏州新区长江路438号绿宝广场二期
苏州高新区长江路436号绿宝广场
The Ascott Limited is a member of CapitaLand. It is one of the leading international serviced residence owner-operators with more than 300 properties in over 100 cities spanning more than 25 countries across the Americas, Asia Pacific, Europe and the Middle East. It operates three award-winning brands Ascott, Citadines and Somerset, along with The Crest Collection and lyf.
Ascott is also the leading international serviced residence owner-operator in China, with more than 90 properties over 17,000 units in 27 cities including Beijing, Changsha, Chengdu, Chongqing, Dalian, Foshan, Guangzhou, Handan, Hangzhou, Hefei, Nanjing, Nantong, Shanghai, Shenyang, Shenzhen, Suzhou, Tianjin, Wuhan, Wuxi, Xi’an, Xiamen, Yinchuan, Haikou, Shaoxing, Xuzhou, Hong Kong and Macau.
Ascott, a wholly-owned subsidiary of CapitaLand Limited, is headquartered in Singapore. It pioneered Asia Pacific's first international-class serviced residence in 1984. In 2006, it established the world's first Pan-Asian serviced residence real estate investment trust, Ascott Residence Trust. Today, the company boasts over 30-year industry track record and serviced residence brands that enjoy recognition worldwide.
Ascott website: www.the-ascott.com
Ascott China website: www.ascottchina.com
雅诗阁中国
雅诗阁有限公司是凯德集团成员之一，是全球知名的国际服务公寓业主和运营商，在美洲、亚太、欧洲和中东地区超过25个国家100多个城市管理300多家物业，旗下共有屡获殊荣的三大品牌，即雅诗阁、馨乐庭和盛捷, 以及The Crest Collection和lyf。
在中国，雅诗阁是知名的国际服务公寓业主和运营商。目前在全国27个城市拥有和管理着超过90个物业，逾17,000套服务公寓单位，分布在北京、长沙、成都、重庆、大连、佛山、广州、邯郸、杭州、合肥、南京、南通、上海、沈阳、深圳、苏州、天津、武汉、无锡、西安、厦门、银川、海口、绍兴、徐州、香港和澳门。
雅诗阁是凯德集团旗下的全资子公司，总部设在新加坡。1984年，雅诗阁推出了亚太地区的世界级服务公寓。2006年，雅诗阁成立了全球亚太区服务公寓房地产信托基金——雅诗阁公寓信托。经过超过30年的耕耘与发展，今日的雅诗阁在服务公寓行业中备受推崇，在国际上稳占领导地位。
雅诗阁官网：www.the-ascott.com
雅诗阁中国官网：www.ascottchina.com
工作地点：黄浦区西藏中路268号来福士广场写字楼602-606室（上海）
苏州园区苏州大道东266号（广电传媒大厦对面）
苏州园区中新大道西229号万科美好广场（近苏大东校区）
苏州园区星海街58号加城花园27#（近星海广场地铁站）
苏州新区长江路438号绿宝广场二期
苏州高新区长江路436号绿宝广场
联系方式
- 公司地址：上班地址：西藏中路268号来福士广场写字楼六层