Position Requirements
职位要求
: Minimum Jr. Beautician’s Certificate and Jr. Massage Certificate
至少美容师初级证书和按摩师初级证书
: Previous experience is an advantage
有相关经验者优先
Job Purpose
工作目的
- To provide face, body and massage treatments to the guest and ensure maximum guest satisfaction at all times
给顾客提供面部, 全身和按摩护理, 并且在任何时候确保顾客满意
- To continually maintain high standards of service and consistency of product
不断保持高标准的服务和高质量的产品
Job Summary
工作总括
1. To be well educated in all of the benefits of each treatment offered and products used in the spa
对于Spa 中提供的每一种护理和产品的益处都十分熟悉
2. To be well informed and educated in all aspects of Mandara Spa’s facilities,
Policies & Procedures
对于Mandara Spa的各项政策程序和设施都十分熟悉了解
3. To prepare and maintain the treatment rooms and spa facility
准备和维护理疗室以及Spa设施
4. To maintain the cleanliness of the spa facility and strict personal
hygiene standards
保持Spa设施的清洁以及严格的个人卫生标准
5. To maintain the supplies of the treatment rooms
维护理疗室中的所有物品
6. To be mindful of wastage and damage when handling spa equipment, products
and supplies
当处理SPA用品, 产品和物品时, 要留意其消耗量及损耗量
7. To prepare the products and supplies needed for each treatment
准备好每个护理所需的产品和物品
8. To be professional when relating to the guest and to ensure and maintain a
pleasant visit for each guest
当和顾客交流时, 要表现得很专业, 保证每个顾客的来访都十分愉快
9. To always ensure guest privacy
时刻保证顾客的隐私权
10. To ensure maximum sales for spa treatments, products and facilities by
continuously promoting them
不断宣传SPA护理, 产品和设施, 使其销售量达到最大
11. To attend training courses when offered to continually improve and develop
参加培训, 不断提高和发展自身
12. To continually practice and improve in English
不断练习提高英语
13. Based on business needs, and in accordance to arrangements of the Spa Manager
依据营运需要，服从Spa经理的工作安排
Position Requirements
职位要求
Experience : Experience in Hospitality or spa industry preferred
: Beauty and Skin care experience a plus
经验 最好有服务性行业或者Spa行业经验, 美容和护肤经验者为佳
: Previous supervisory experience an advantage
有相关工作经验,管理经验者优先
Personnel Requirements
个人要求
- Fluent in spoken and written English
英语口语和书写俱佳
- Self confident
自信
- Positive attitude toward leadership and team work
有领导和团队工作的能力
- Well groomed
穿戴整洁
- Good in interpersonal skill
良好的沟通技巧
- Good in sales skill
良好的销售技巧
- Bachelor degree in any field an advantage
学士学位者优先
Job Purpose
工作目的
- To assist management in the daily operations of the spa and ensure total guest satisfaction.
协助管理人员每天的工作并且确保顾客满意。
- To provide professional beauty and skin care advice
提供专业美容和护肤建议
- To provide guests with your full knowledge of the benefits of each treatment offered and to guide guest in selecting the treatment(s) best suited for them at the time
根据专业知识为顾客解释每个护理的好处，帮助和引导顾客选择最适合的护理
- To work closely with all spa staff and ensure everyone complies with the company’s rules and regulations.
和理疗师和其他员工配合工作,按照公司规章制度有序执行.。
- To up-sell each guest at the time of booking
在预定时对于每个顾客都做销售
- Through personal interaction to ensure that each guest after their treatment was satisfied and to answer any questions or concerns they may have and to provide a full service in offering to re-book their next treatment
通过和顾客的交流确保每位顾客在护理结束时都非常满意，解答顾客的问题并且为顾客做下一次预定
- As you are the first and last contact with the guest, to ensure all interactions are pleasant and service oriented.
第一个和顾客接触, 确保顾客愉快, 服务至上。
- To make sure the Spa receives the maximum revenue from each guest, always with the goal in mind to provide each guest with 100% customer satisfaction
确保每个顾客都贡献出最大的营业额，同时确保顾客的满意度。
- Responsible for the effective sales of retail, gift vouchers, series packages and membership sales in order to meet the spas monthly targets
尽最大的努力做好零售产品，礼券，疗程和会员卡的销售。
Job Summary
工作总括
1. The total care of all guests in the spa in a professional and friendly manner.
以友好专业的态度接待所有进入SPA 区域的客人
2. To answer all incoming phone calls in a professional and pleasant manner.
以专业友好的态度接听所有打进来的电话
3. To answer all guest questions regarding spa offerings, appointment availability, length and cost of treatments and the benefits of each.
回答顾客提出的问题, 包括Spa提供的护理, 可预约的时间, 护理的时间长
度和费用
4. To effectively suggest alternatives to guests if their first requests cannot be met.
如果顾客要求的时间不能满足, 则有效建议其他选择
5. To schedule appointments to ensure that the appropriate staff is available to handle all the treatment requests.
在员工可以完成所有预约的前提下合理安排预约
6. To politely confirm time of appointment and cancellation policy to all guest before ending your phone conversations.
在结束电话前对所有顾客礼貌地确认预约时间和说明取消政策
7. To interact with guests, including but not limited to:
和顾客联系时, 包括但不仅限于以下各项
- Dealing with guest complaints.
处理顾客投诉
- Conducting spa tours.
负责Spa参观
- Assisting with spa promotions.
协助Spa宣传
- Assisting with journalist visits and photo shoots
协助记者访问和拍摄照片
- Conducting travel agents site inspections
负责旅行社参观现场
8. To be well informed and educated in all aspects of the Spa facilities, treatments and products.
对于SPA的各项设施,护理项目和产品非常熟悉了解
9. To be well informed and educated with all treatments sold and the benefits of each
掌握SPA所有的对客销售项目.
10. To utilize effective selling techniques and to know when to pursue and know when to back off.
掌握良好的销售技巧，销售时要灵活运用
11. Professional knowledge of skin care and the branded skincare lines used in the spa
具备专业的美容护肤及保养知识
12. Can offer professional suggestions to the guest who wants to enjoy a spa treatment based on the benefits of each, knowing the contraindications of each so as to ensure that they are suitable for the guest.
能为前来SPA的客人提供专业的建议和护理方案.
13. To be well educated with the company spa standards, the guest service journey and to provide 100% guest satisfaction.
熟知Spa所有的服务标准和顾客服务流程来保证我们服务的品质和顾客最大满意度
14. To be well informed and educated in all aspects of your spa facility, the company’s policies and procedures.
对于Mandara Spa 的各项政策程序和设施都十分熟悉了解
15. To supervise completion of tasks regarding all daily check list, and to delegate tasks as necessary to other staff to ensure completion of duties in a timely manner.
根据每天的检查表管理工作,和其它员工合作, 确保工作及时完成。
16. To assist in the ongoing practice and study of dialogues in English and Japanese, and any other language necessary regarding spa treatments and dialogues during treatments.
帮助理疗师进行有关护理和护理时所用对话的英语和日语的继续培训
17. The accurate and timely input of the DRR report daily
准确准时完成日报表
18. To insure complete preparation of weekly requests of par stocks and supplies.
准备好每周的存货和物品
19. To assist in the preparation of reports, including:
协助准备以下报告, 包括
- Staff attendant: sick leave holidays, unpaid time off, ceremonies, etc.
员工考勤: 病假, 无薪休假, 特殊情况等
- Guest complaints, incident reports regarding staff or guest.
根据员工和顾客双方, 负责顾客投诉, 事故报告
- Monthly summary of treatments and guest information.
每月有关护理和顾客信息的总结
- Daily sales of services and retail.
每日服务和零售的情况
- Monthly Inventory Report
每月盘点报告
19. Ensure the reception area always looks clean, tidy and beautiful.
确保前台区域在任何时候都保持干净，整洁和漂亮。
20. Ensure the reception area always looks clean, tidy and beautiful.
确保前台区域在任何时候都保持干净，整洁和漂亮。
21. Report all spa defects immediately and follow up to ensure the spa is in the good condition to serve the guest.
在第一时间报告Spa需要修理的项目，并且及时跟踪，确保Spa保持一流的状态来服务顾客。
22. Any other duties as requested by your Spa Manager。
完成经理交给的其它任务
MSPA 国际，坐落于泰国曼谷，于1999年成立，由Royal Garden Resort PCL(后来改名为Minor International PCL或“MINT”)一家泰国的上市公司和Mandara Spa亚洲（MSA）合资组建。2003年，公司又成立了一家合资公司Mandara Ventures Limited,致力于Mandara品牌带入大中华区，中国大陆，和其他地区。现在公司在亚洲，中东，非洲8个国家（泰国、中国、马尔代夫，印度，阿联酋，埃及，约旦，坦桑尼亚）经营管理2个品牌—Mandara Spa-Anantara Spa和其他一些为合作者量身炮制的SPA。公司在这些地区正处于飞速发展的阶段。
公司在上海JW万豪酒店、上海璞丽酒店、北京长城脚下的公社凯宾斯基饭店、深圳马哥孛罗好日子酒店、三亚喜来登酒店均有SPA店。现MSPA即将在上海及兰州增设新的SPA店，诚聘理疗师数名，请有意者将简历投至公司邮箱。
