2013大连新筹建外资技术支持中心 General Manager
大连瑞思管理咨询有限公司
- 公司性质：合资(欧美)
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2014-05-12
- 工作地点：大连
- 招聘人数：1
- 工作经验：八年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：技术总监/经理
职位描述
【2013年大连新筹建外资技术支持中心】
Position：General Manager
Work location：Dalian Software Park
Language Skill： Fluent English
Key Purpose of the Role:
The General Manager is responsible and accountable for the overall service relationship between the assigned Customer Account(s) and our company. This includes ongoing improvement of the Customer experience with regard to our service and ensuring that our service is an enabler to protect and grow the revenues within the assigned accounts.
Principal Responsibility：
· Owns the overall service relationship management between our company and the assigned accounts on a country/regional basis.
· Develops and integrates the service strategy within the overall Account Development Plan by working closely with the Account Team and all Sales & Service personnel aligned with the account.
· Responsible for developing and maintaining a current Customer Service Plan for each assigned account.
· Builds and maintains highly developed relationships within the designated Customer accounts and the community to effectively progress service issues and plans.
· Acts as the customer’s advocate throughout our company and are responsible for facilitating the prompt, effective resolution of all service related issues. This includes the identification of root causes and the development/implementation of associated action plans to maintain/improve customer satisfaction
· Lead the development and implementation of all action plans to improve applicable areas of service highlighted through customer surveys
· Produce post critical incident reports for assigned impacted Customers documenting the incident/corrective actions
· Produce relevant Quality of Service reports and lead/manage the Service Review with the Customer, identifying any service gaps and producing Action Plans to close.
·Proactively seek out and leverage new service opportunities to protect our business position, revenue stream and enhance the service provided to the customer.
Position：General Manager
Work location：Dalian Software Park
Language Skill： Fluent English
Key Purpose of the Role:
The General Manager is responsible and accountable for the overall service relationship between the assigned Customer Account(s) and our company. This includes ongoing improvement of the Customer experience with regard to our service and ensuring that our service is an enabler to protect and grow the revenues within the assigned accounts.
Principal Responsibility：
· Owns the overall service relationship management between our company and the assigned accounts on a country/regional basis.
· Develops and integrates the service strategy within the overall Account Development Plan by working closely with the Account Team and all Sales & Service personnel aligned with the account.
· Responsible for developing and maintaining a current Customer Service Plan for each assigned account.
· Builds and maintains highly developed relationships within the designated Customer accounts and the community to effectively progress service issues and plans.
· Acts as the customer’s advocate throughout our company and are responsible for facilitating the prompt, effective resolution of all service related issues. This includes the identification of root causes and the development/implementation of associated action plans to maintain/improve customer satisfaction
· Lead the development and implementation of all action plans to improve applicable areas of service highlighted through customer surveys
· Produce post critical incident reports for assigned impacted Customers documenting the incident/corrective actions
· Produce relevant Quality of Service reports and lead/manage the Service Review with the Customer, identifying any service gaps and producing Action Plans to close.
·Proactively seek out and leverage new service opportunities to protect our business position, revenue stream and enhance the service provided to the customer.
公司介绍
瑞思咨询成立于2006年，是国内较早经人力资源与社会保障部正式批准设立的一家专业从事人才咨询、招聘、派遣、培训、测评、劳务派遣、人力资源服务流程外包、灵活用工等业务的专业机构，自成立始即坚持较业内公司更严格的内部用人标准，拥有一批高素质、专业化的高端人才招聘顾问团队。员工团队中，23%具有博士、硕士以上学位，91%具有本科以上学历。公司既有一批平均从业经验超13年的猎头专家团队，也有一批在主要行业领域8-10年从业经验的资深猎头精英团队，更有众多从业3-5年的优秀猎头顾问。
瑞思咨询，14年坚持于猎头招聘领域的专业、专注，对外坚持为客户创造价值，追求与客户合作共赢、持久发展；对内坚持为猎头顾问提升专业价值，培养高产顾问。针对部分猎企纷繁的 “唯颠覆”“伪创新”“规模化（低端中介化）”“为规模速成（IPO）而融资”等倾向，公司管理层坚定认为持续提升瑞思咨询的核心竞争力与客户口碑，维持适度规模，稳健发展，是公司保持不败的法宝。
瑞思咨询，14年坚持于猎头招聘领域的专业、专注，对外坚持为客户创造价值，追求与客户合作共赢、持久发展；对内坚持为猎头顾问提升专业价值，培养高产顾问。针对部分猎企纷繁的 “唯颠覆”“伪创新”“规模化（低端中介化）”“为规模速成（IPO）而融资”等倾向，公司管理层坚定认为持续提升瑞思咨询的核心竞争力与客户口碑，维持适度规模，稳健发展，是公司保持不败的法宝。
联系方式
- Email：raceresume1@163.com