Job Purpose:
Serves information processing by
planning, organizing, and evaluating IT operations; managing staff.
Duties Accomplishes IT operations
human resource objectives by recruiting, selecting, orienting, training,
assigning, scheduling, coaching, counseling, and disciplining employees;
communicating job expectations; planning, monitoring, appraising, and
reviewing job contributions; planning and reviewing compensation actions;
enforcing policies and procedures. Achieves IT operations
operational objectives by maintaining current system; evaluating,
recommending, testing and installing new technology; contributing information
and recommendations to strategic plans and reviews; preparing and completing
action plans; implementing production, productivity, quality, and
customer-service standards; resolving problems; completing audits;
identifying trends; determining system improvements; implementing change. Meets IT operations financial
objectives by forecasting requirements; preparing an annual budget;
scheduling expenditures; analyzing variances; initiating corrective actions. Determines IT operations
service requirements by analyzing needs of users/departments; prioritizing
modifications to core system applications; resolves organizational conflict;
developing and implementing documentation requirements for problem resolution. Improves quality results by
evaluating and upgrading processes; directing changes. Provides information by
collecting, analyzing, and summarizing data and trends in new technologies
for storage architecture, capacity, and response time. Updates job knowledge by
participating in educational opportunities; reading professional
publications; maintaining personal networks; participating in professional
organizations. Accomplishes information
systems and organization mission by completing related results as needed.
Skills/Qualifications:
Network Maintenance, Network Design and
Implementation, Building Relationships, Resolving Conflict, Project
Management, Developing Budgets, Promoting Process Improvement, System
Administration, Operating Systems, Network Hardware Configuration, NT
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