深圳招聘

Job Description:*

· Administer and maintain voice, data, video systems, PC and file/print server.

· Install, configure and maintain desktop/laptop systems and Microchip approved software applications.

· Install, configure and maintain PC peripherals such as printers, monitors and mobile devices.

· Troubleshoot hardware and software application problems, escalating unresolved issues to external vendor support or internal Tier II and Tier III engineers.

· Respond to end-user requests for support via phone, email, or in person. And manage all requests through HP OpenView Service Desk system or Altiris Helpdesk system.

· Accurately document all work performed by entering support tasks in helpdesk ticketing system.

· Perform and monitor system backups.

· Perform file restorations and recovery for PC or file servers.

· Complete tasks assigned by Team Leads.

Job Requirements:

· Bachelor's degree in computer science or related filed. Specialized training and/or industry recognized certifications such as MCSE, CCNA, MCP, A+ or OEM certified training may substitute for degree.

· Fundamental Knowledge of Cisco network technology.

· Knowledge of Microsoft Windows and Apple Mac OS platform.

· Experiences of Microsoft active directory, Citrix, Lotus Notes and HP OpenView Service Desk system and /or other helpdesk management system.

· The ability to evaluate system problems and provide resolutions

· The ability to communicate effectively with all levels of technology users using Mandarin and English.

· High level of customer relationship skills.

Microchip是全球领先的嵌入式控制解决方案供应商，提供丰富的创新型标准和专用单片机、FPGA产品、模拟和混合信号、时序及安全产品、有线和无线连接产品、相关非易失性存储器产品以及闪存专利解决方案。
为了协助客户、员工、股东和公司业务所在社区不断取得成功，我们的目标就是将资源集中于高价值高品质的产品、整体系统解决方案、软件和服务，并追求公司各方面的不断进步，提供业界领先的投资回报。Microchip的愿景是成为有史以来***嵌入式控制解决方案公司。