深圳招聘

Responsibilities:


Morningstar's Shenzhen office is looking for a customer support executive to work in our global support team. This dynamic team is part of an exciting and growing organization.

Based in Shenzhen, as a customer support executive you will be part of a global team working to help and support a growing client base.



You will work with API clients to help them

o Understand and program to the API specifications

o Support them with any issues they have

o Deal with any client issues post go- live



You will be providing excellent customer service by responding and efficiently resolving client issues and requests. You will also assist in testing new software, installing updates, correcting data errors, help clients set up new systems/hardware, and creating and updating documentation.



You will also perform 'remote hands' operations and network tasks at client sites; assist sales in sales meetings and pre-sales support and project manage client installations. Assist in software testing of new releases and proactively escalate any issues.

The ideal candidate will be pro-active, flexible and creative. They will have the ability to work in a demanding environment. They need to have excellent verbal and written communication skills which are necessary to work with colleagues and clients. You must have solid working knowledge of all Windows operating systems and PC hardware, as well as an understanding of IP communications and technologies. Documentation and organizational skills are key.



Candidates must have a bachelor's degree or similar in a technical discipline with strong academic credentials.



Morningstar is an equal opportunity employer.



Qualifications



Education: Degree level in a technical degree such as electronics or computing;



Experience:



Language Skills: Must have fluent English - they will need to talk to English speakers daily;

Morningstar Inc（纳斯达克股票代码：MORN）于1984年在美国芝加哥创立，是北美、欧洲、澳大利亚和亚洲领先的独立投资研究机构，主要为投资者提供财经资讯、基金及股票数据的分析评级以及相关应用软件工具，公司还通过其旗下的注册投资子公司提供投资管理服务, 现有6500多名成员分布在全球27个国家/地区并设有分机构开展相关业务。

晨星资讯（深圳）有限公司于2003年2月在深圳成立，经过十几年的不断发展，目前在深已拥有员工近1000人。在国内市场上，晨星与国内大多数金融机构均建立了良好的合作关系，长期为各类内资和外资银行、基金公司、券商机构等，提供基础金融数据、金融分析软件、投资组合方案、资产管理及顾问咨询等服务，同时也是中国证监会批准的十大基金评级机构中的***外资机构；

在晨星，每一位员工的成长都备受关注，你可以学英文，学投资，学编程，学画画，考CFA，申请晨星奖学金去读MBA。全开放的办公环境营造开放包容的文化，我们拥抱和尊重差异，接纳来自多样背景、兼具不同经验的人才。如果你希望与有趣、有想法的人并肩工作应对不一样的挑战，加入我们，一起扑腾。