深圳招聘

Job Summary (Brief overview on scope of job responsibility)

· Daily team operation supervision and management so as to provide seamless and superior service to all
customers so that customers have a positive experience and will continue to work with BVCPS IAC;
· Working as leaders for client projects or internal evolution projects, which are assigned by Manager of CRM Dept;
· Working with CRM Officers to solve outstanding issues and work out productive and constructive solutions;
· Providing training/coaching/assessment to CRM OFFICER during daily operation;

Interrelationships (Other key functional or communication lines)

· Work with IAC operating offices, sales offices, invoicing team, regional & operation line managers;
· Work with different global process teams to follow activities/issues that global processes are triggered
· Work with other functional departments for cross-dept coordination (such as Legal Dept, HR dept, QA dept, testing
dept etc)

Job Responsibility & Accountability (Key roles, functions & accountabilities)

· Supervise new program set-up for the creation of key client documents (COP, IFI, CPT and/or other key documents);
· Work with CRM officer to trigger and review Client Complaint investigation (CCR process or CAR process), and report to Manager of IAC CRM Dept or upper management;
· Escalate operational issues that are negatively impacting customer service or satisfaction to the Manager of IAC CRM Dept and/or upper management and working out constructive proposal for problem solving with other related parties.
· Provide monthly client management report.
· Supervise and reviewing the preparation which is made by CRM officers for client meeting or internal meetings;
· Attend client meeting or internal meetings as requested;
· Set Key Performance Index for CRM Officers and provide monthly and annual assessment/evaluation;
· Organize regular team meeting for team performance review, client operation review, typical case-sharing;
· Manage and provide direction to CRM Officers to meet and/or exceed KPI objectives;
· Supervise work efficiency of IAC CRM teams and controlling effectively Overtime Application;
· Create a positive environment of cross-department cooperation to let CRM OFFICER work more easily and smoothly.

工作地点：深圳市南山区蛇口后海大道东角头东南工贸大厦

必维国际检验集团（Bureau Veritas，简称必维）创立于1828年，集团总部位于法国巴黎，是测试、检验、认证和技术咨询服务的全球领导者。必维目前在全球140个国家拥有1400个办公室和实验室以及超过66,500名员工。必维早在1882年进入中国，目前在55个城市拥有100个办公室和实验室以及超过12,500名专业员工。

必维消费品服务事业部（Bureau Veritas Consumer Products Services, 简称BVCPS）是领导全球的主要质量检定服务供应商，为全球各地的消费品及零售市场提供专业的产品测试、验货、审核及技术咨询等服务，覆盖范围广泛，包括：轻工业产品、玩具及幼儿产品、纺织品、鞋类、电子电气产品、汽车及车载设备、无线通信技术及智能产品服务、食品、健体、美容及家居产品。