深圳招聘

Job Summary

· Supports and enhances the overall UL experience for internal and external customers.

· Provides general customer service and administrative support for the complete order-cycle.

· Responds to non-technical requests from customers.

· Accountable for customer service issues/concerns that are escalated for higher level problem resolution.

· Provides data on customer feedback, usage patterns and transaction data to management.

Job Responsibility

· Uses skills and knowledge to resolve complex customer relationship management issues that are escalated from all customer segments.

· Receives inquiries from customers from various sources (phone and email), answers questions and/or resolves individual problems promptly.

· Coordinates and develops customer relationships by handling customer inquiries on such topics as My Home, invoicing, label and inspection, etc., opening new projects and supporting a smooth communication between customers and UL departments

· Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments.

· Prioritizes customer needs, determines any special requirements, and obtain required information and samples to open the project.

· Organizes customer information by classifying and segmenting the customer, entering new or updated information into database, etc., using the Customer Relationship Management (CRM) system.

· Provides support for non-technical customer requests, including questions/issues such as billing inquiries, service requests and general UL information.

· Assembles all required reports and documents to be sent to the client in a complete package, measures and monitors customer satisfaction through customer satisfaction reviews, follows up on concerns, informs customer of the certification, and closes the project.

· Actively participates in teams to continuously improve and drive quality into UL's service to the customer. Proactively suggest improvements.

· Performs other duties as required.

Required Skills

· High School diploma or equivalent, plus two or more years of Customer Service or Sales experience.

· Demonstrated ability to respond appropriately to customer needs.

· Demonstrated ability to successfully multi-task.

· Demonstrated ability to work effectively with a diverse team.

Other companies make products.
We make a difference.

UL Verification Services – part of the Underwriters Laboratories family of companies – provides high- quality commercial testing, inspection and audit services that are recognized and respected around the world.

Our full range of testing, inspection, and audit services support manufacturers from initial product design to prototyping and production as well as enhance retail supply chain quality management operations. We provide these services for such diverse product lines as lighting products, household appliances, consumer electronics, mobile phones, short and mid-range devices, hardware equipment, software applications, and the entire spectrum of consumer goods from furniture and toys to textiles, apparel and footwear.

We are proud to invite you to apply for a position with our growing organization as part of UL Verification Services.

See what we’re all about…
UL Verification Services is part of the Underwriters Laboratories family of companies - the premier independent product safety testing and certification organization in the world. Founded in 1894, we have earned the reputation as a global leader in product safety standards development, testing and certification. Our 1,000+ Standards of Safety serve as the bedrock of compliance for nearly 200 different industries. The UL Mark is accepted worldwide and our reputation for public safety and helping manufacturers around the globe build safer products is unmatched. More than 6,700 employees together with representatives and business partners serve customers locally in nearly 100 different countries.

If you’d like to make a real impact, make us your first choice.


Look at what we can do together!
You’ve learned about us – now we would like to learn more about you. If you like what you have read and you believe that you would be a good fit, we would like to hear from you. Our sustained growth and success is dependent upon the commitment of its workforce. We consider our employees to be our most valued asset and we offer challenging and rewarding careers, excellent working conditions, exceptional opportunities for your professional and personal development and a competitive compensation package. If you are interested in applying for this position, please visit us online at ULcareers.com and enter INSERTREQ# in the keyword search.

The UL family of companies are equal opportunity employers committed to workforce diversity and fair employment practices.