深圳招聘

Principle Tasks: 1. Providing the full spectrum of Pre and Post Sales Technical Services for ADVA’s Channels and End User’s, including: -Technical Training on ADVA products and Technologies -On site, Telephone Support during normal business hours -7 X 24 Telephone Support -On site, Level 3 support outside of normal business hours following escalation from support partners. -Administration and Maintenance of equipment and tools used for support purposes -Assist customers during system evaluations, qualification trials and demo activities. -Target customers are main in Australia, Hong Kong and China Mainland , 2. Documentation and feedback of product and quality issues to Engineering and Production. 3. Assist RMA Coordinator in identifying technical issues and authorising the return of faulty materials. 4. Participation in TAC-2 desk roster. 5. Adapting Technical training to ADVA Channels and End users as required. 6. Ability to quickly identify, escalate and de–sensitize significant technical issues surrounding the ADVA product family. 7. Ability to create documentation and other tools to proactively educate channels and end users about potentially difficult issues prior to there becoming problems. That is, the ability to address issues before they become problems. 8. Act as primary technical contact to designated customers for Service Delivery Management, including attendance and participation in Contract, Technical and Operational meetings. 9. Attend customer sites to install and commission ADVA products outside of normal business hours, including the supervision of ADVA Service Partners 10. Project lead Technical Services staff and external contractors during on-site activities with customers, such as Installation and Commissioning, equipment upgrades and fault investigations. Supplementary Tasks: 1. Prepared to travel fairly extensively 2. Prepared to do flexible working hours 3. Other tasks as assigned Customers (Internal & External) Internal 1. All ADVA Partners and End Users 2. ADVA Sales 3. ADVA Production 4. ADVA Quality Assurance 5. ADVA RMA Coordinator Skills / Qualifications / Training / Experience: 1. 5 Years or greater experience in Technical Support or other technical service related department in the telecom business sector. 2. Good technical background 3. Ideally fibre optic experience 4. Very good knowledge in SDH, WDM. IP (including routing protocols) and SAN is better 5. Understanding of LAN’s 6. Understanding of different protocols e.g. Ethernet, Fiber Channel and ATM155 7. Experience with IP based DCN networks 8. Balance between business and technical background 9. Understand project management process 10. Good team management skill 11. Excellent presentation and communication skills 12. Good with Customers 13. Must be fluent, written and oral in English 14. Must be fluent oral in Cantonese 15. It will be better to be fluent written and oral in Chinese Success Criteria: 1. Ability to work with a steady and regular routine. 2. Ability to recognize and verbalize opportunities to improve workflow. 3. Ability to develop and nurture relationships with internal and external clients. 4. Ability to make calculated judgements based upon experience and given guidelines. 5. Strong Customer focus 6. Ability to approach tasks and address the issues pro-actively 7. Capability to prioritize tasks appropriately and efficiently

爱德华光网络（深圳）有限公司是德国爱德华光网络公司的全资子公司。爱德华创立于1994年，致力于提供为全球客户提供通讯解决方案。经过二十多年的发展，爱德华产品系列已从单纯的存储网络连接方案扩展到以太网和骨干网的解决方案，近来公司进一步投资研发时钟同步技术、网络虚拟化技术，紧跟市场发展，不断创新，以满足用户不断变化的需求。目前，爱德华在全球23国家有设立37公司或分支机构，为全球250多家运营商以及10000+个企业客户提供服务。

随着业务发展，公司诚邀有志之士加入爱德华，共创相互连接、可持续发展的未来！

公司致力于致力于设计和提供有竞争力的员工福利，具体包含但不限于如下：
*    覆盖员工本人及家属商业医疗险、寿险
*    高比例住房公积金
*    高基数社会保险
*    丰厚年度绩效奖金
*    高于市场水平的带薪年假
*    年度团体员工旅游及拓展
*    各项在职培训计划
*    海外（如美国、德国、英国等）差旅访问及短期工作的机会
*    员工深圳户口招调计划
*    丰富业余体育活动（羽毛球、乒乓球、篮球、足球及跑步等）
*    员工重要活动及纪念日庆祝（生日、结婚和生育）
*    中国传统节假日庆祝
*    良好个人职业生涯发展机会