IT Lead Helpdesk Technician
欧优普洛商务咨询（深圳）有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：家具/家电/玩具/礼品 贸易/进出口
职位信息
- 发布日期：2013-09-09
- 工作地点：苏州
- 招聘人数：若干
- 工作经验：三年以上
- 学历要求：大专
- 语言要求：英语熟练
- 职位类别：Helpdesk 技术支持
职位描述
? Troubleshoot and resolve IT issues via phone, remote, and in-person channels for our clients in Suzhou and Ningbo
? Provide 1st line helpdesk support service, take and assign day to day helpdesk tickets
? Setup and maintain computer laptop & desktop hardware, software for clients
? Maintain OA devices including printer, scanner & fax machine
? Configure iPhone, Blackberry, Avaya IP Phone and Polycom video conference
? LAN cables setup and organize
? Creates IT devices documents and make sure records update to date
? Provide professional IT orientation and basic IT training to new employees
? Collect customer request and suggestion, consolidate communication with clients. Feedback pending issue to supervisor and provide coordination for solution
? 2-3 years helpdesk / infrastructure support experience, foreign company experience will be plus
? Fluent English/Mandarin communication skills in verbal and writing
? Familiar with iPhone, Blackberry, Avaya IP phone configuration and troubleshooting
? Familiar with Microsoft product platform, proficiency in Windows XP, Windows 7 and Microsoft Office 2010 setup, strong experience on Ms Outlook email client configuration and troubleshooting
? Strong experience on MFP printer configuration and troubleshooting
? Excellent understanding of TCP/IP protocol, subnet
? Excellent understanding of DNS, DHCP, AD, FTP, Telnet, VPN, ADSL WIFI configuration and troubleshooting
? Excellent understanding of customer service and strong sense of customer focus
? Excellent team player spirit and professional personal integrity
? MCSE certification will be plus
? Must have a minimum of a College relative degree or equivalent work experience.
? Willing to frequently travel in Jiangsu and Zhejiang
? Provide 1st line helpdesk support service, take and assign day to day helpdesk tickets
? Setup and maintain computer laptop & desktop hardware, software for clients
? Maintain OA devices including printer, scanner & fax machine
? Configure iPhone, Blackberry, Avaya IP Phone and Polycom video conference
? LAN cables setup and organize
? Creates IT devices documents and make sure records update to date
? Provide professional IT orientation and basic IT training to new employees
? Collect customer request and suggestion, consolidate communication with clients. Feedback pending issue to supervisor and provide coordination for solution
? 2-3 years helpdesk / infrastructure support experience, foreign company experience will be plus
? Fluent English/Mandarin communication skills in verbal and writing
? Familiar with iPhone, Blackberry, Avaya IP phone configuration and troubleshooting
? Familiar with Microsoft product platform, proficiency in Windows XP, Windows 7 and Microsoft Office 2010 setup, strong experience on Ms Outlook email client configuration and troubleshooting
? Strong experience on MFP printer configuration and troubleshooting
? Excellent understanding of TCP/IP protocol, subnet
? Excellent understanding of DNS, DHCP, AD, FTP, Telnet, VPN, ADSL WIFI configuration and troubleshooting
? Excellent understanding of customer service and strong sense of customer focus
? Excellent team player spirit and professional personal integrity
? MCSE certification will be plus
? Must have a minimum of a College relative degree or equivalent work experience.
? Willing to frequently travel in Jiangsu and Zhejiang
公司介绍
Company Profile
About SharkNinja
From class-leading vacuums to innovative kitchen appliances, SharkNinja is devoted to engineering 5-star products that fulfill multiple purposes. Through enthusiasm and hard work, we’ve carved out a significant market share in the housewares industry. Now we’re poised to take our Shark？ and Ninja？ brands to the next level and positively impacting people’s lives every day in every home around the world.
More About SharkNinja
At SharkNinja, our purpose is to positively impact people’s lives every day in every home around the world. We work very hard to provide our consumers with high quality, exciting 5-star products that make life easier. We thrive on passion and innovation, and are looking for great people, with great ideas, who want to create the next big thing. We take a team approach to our projects, where everyone has a voice. We want individuals to push limits, look outside the box and think the unthinkable.
Why we’re different:
We are here to break through, not stay typical
We encourage experimenting and embrace change with tenacity – it is what makes us successful
We have the power to change the lives of consumers in a positive way.
About SharkNinja
From class-leading vacuums to innovative kitchen appliances, SharkNinja is devoted to engineering 5-star products that fulfill multiple purposes. Through enthusiasm and hard work, we’ve carved out a significant market share in the housewares industry. Now we’re poised to take our Shark？ and Ninja？ brands to the next level and positively impacting people’s lives every day in every home around the world.
More About SharkNinja
At SharkNinja, our purpose is to positively impact people’s lives every day in every home around the world. We work very hard to provide our consumers with high quality, exciting 5-star products that make life easier. We thrive on passion and innovation, and are looking for great people, with great ideas, who want to create the next big thing. We take a team approach to our projects, where everyone has a voice. We want individuals to push limits, look outside the box and think the unthinkable.
Why we’re different:
We are here to break through, not stay typical
We encourage experimenting and embrace change with tenacity – it is what makes us successful
We have the power to change the lives of consumers in a positive way.
联系方式
- 公司地址：上班地址：广东省深圳市宝安石岩镇水田村捷和工业城D楼