深圳 [切换城市] 深圳招聘深圳IT-品管、技术支持及其它招聘深圳技术支持/维护工程师招聘

Customer Support Engineer

锐德世科技(深圳)有限公司

  • 公司规模:150-500人
  • 公司性质:外资(欧美)
  • 公司行业:通信/电信/网络设备

职位信息

  • 发布日期:2014-03-05
  • 工作地点:深圳-南山区
  • 招聘人数:1
  • 工作经验:五年以上
  • 学历要求:大专
  • 语言要求:英语熟练
  • 职位类别:售前/售后技术支持工程师  技术支持/维护工程师

职位描述

Descriptions

  • Evaluate the functionality of telecommunications systems and circuit cards returned from customers for failure analysis.
  • Troubleshoot the system to the subassembly level and determine the need for either repair or replacement.
  • Troubleshoot the circuit to the component level and repair.
  • Test and configure repaired systems and circuit cards to ensure proper functionality.
  • Clearly document fault analysis and resolution.
  • Work with design engineering when necessary to identify design flaws, implement new configurations or features, and to resolve root cause failure modes.


Requirements:

  • BS Engineering degree strongly preferred; Associate degree or equivalent experience will be considered.
  • 5+ years experience in testing computer/data networking/telecom systems and subassemblies.
  • Experience with Linux, Solaris, or UNIX based systems.
  • Experience with Ethernet switches, network cards and processors.
  • Thorough understanding of computer systems architecture.
  • Excellent written and verbal communication skills, customer service, and people skills.
  • Proven ability to work on multiple projects simultaneously, and meet the expectations of customers on tight deadlines.
  • Compact PCI, ATCA, Data Networking and Telecommunications industry experience preferred.
  • Scripting and programming experience, preferably using Expect, Python, and bash.
  • Test Plan and Test Procedure writing experience preferred.

公司介绍

Radisys (NASDAQ: RSYS) is a leading provider of innovative hardware and software platforms for next generation IP-based wireless, wireline and video networks. Radisys products include its market leading ATCA and IP Media Server platforms as well as application software for new IP-based communications services. These products enable customers to bring more new high-value applications and services to market faster with a lower investment. Radisys products are used in a wide variety of applications including 3G/4G/LTE wireless voice, data and video, Femtocell, VoIP and Video over IP communications and conferencing, Voice Quality Enhancement (VQE), and secure defense communications.
Our success is based on innovation on both the business and engineering sides of the company. Companies don't innovate; people do. That means there's always a place at Radisys for creative, imaginative people. At Radisys, every voice is heard.
We work hard to be a great company to work with and a great company to work for. We believe the way to do that is to treat our customers, the members of our communities where we live and work, our colleagues, and each other with integrity and respect. These are high standards and we hold ourselves to them.
For more information, visit www.radisys.com

联系方式

  • 公司网站:http://www.radisys.com
  • 公司地址:中国广东省深圳市南山区沙河西路3009号康和盛大楼1楼
  • 邮政编码:518055
  • 联系人:Nancy Wu