Customer Service Relationship Manager(职位编号：ICT-OP-MY-033-13)
ASIAN CAREER COMPANY LIMITED
- 公司规模：50-150人
- 公司性质：外资(欧美)
- 公司行业：快速消费品(食品、饮料、化妆品) 服装/纺织/皮革
职位信息
- 发布日期：2013-09-04
- 工作地点：上海
- 招聘人数：1
- 职位类别：客户关系经理/主管 售前/售后技术支持经理
职位描述
We are a major Nasdaq listed IT company with operations worldwide. To support the continuous growth in Asia Pacific, they are keen on looking for Business Consultants to join their team in Beijing
Information Technology Practice
=========================
* Fast-Track Career
* Multinational Environment
* Generous Salary Package
Job Description:
- The successful candidate will ensure professional, courteous and efficient customer support service to both Customers and Business Partners in China.
- You will be responsible for managing a customer service team, dealing with customer issues in person & other means, and developing customer service standards for the company.
- You will promote productive and positive relationships with customers, partners and internal departments.
- Overall responsibility for the resolution of all issues and completion of all tasks associated with customer support services.
- Directly manage the Customer Support Engineers and collaborate with other company personnel to ensure on-time and high quality delivery of support to Customers and Business Partners
- Develop, document, implement, monitor, and continually improve Customer Support methods, procedures, and processes to achieve the desired level of customer satisfaction
- Develop and maintain accurate and timely reports, including status reports, resource management, issue status, Root Cause, and customer satisfaction reports.
- Serve as the primary escalation point for issues beyond the authority of the Customer Support Engineers, you will coordinate resolution of conflicts involving scheduling, resources, or technical issues.
Requirements:
- Bachelor's degree in a related field and/or equivalent experience
- Customer Support/Services leadership experience in a sizeable software vendor environment
- Very strong face-to-face customer relationship skills
- Demonstrated success in effectively managing and influencing customers in a software solutions environment
- Proven ability to manage complex initiatives and competing priorities to successful completion. ?
- Understanding of the WFO environment an advantage
- Demonstrated expertise in customer management, process management, metrics, education, best practices methodologies.
- Project management qualification (i.e. Prince 2, PMP, etc.) an advantage
- Excellent planning and problem-solving skills with ability to prioritize and manage workload on a number of simultaneous items
- Strong command of English
Interested candidates are invited to submit their English Resume, quoting our reference code, in MS Word format with the latest salary details and expected package via email to resume@asiancareer.com.hk. For inquiries, please call us +852-3161-5400.
Please visit our website www.asiancareer.com.hk for more opportunities.
All information is treated in strict confidence and used for recruitment purpose only.
Information Technology Practice
=========================
* Fast-Track Career
* Multinational Environment
* Generous Salary Package
Job Description:
- The successful candidate will ensure professional, courteous and efficient customer support service to both Customers and Business Partners in China.
- You will be responsible for managing a customer service team, dealing with customer issues in person & other means, and developing customer service standards for the company.
- You will promote productive and positive relationships with customers, partners and internal departments.
- Overall responsibility for the resolution of all issues and completion of all tasks associated with customer support services.
- Directly manage the Customer Support Engineers and collaborate with other company personnel to ensure on-time and high quality delivery of support to Customers and Business Partners
- Develop, document, implement, monitor, and continually improve Customer Support methods, procedures, and processes to achieve the desired level of customer satisfaction
- Develop and maintain accurate and timely reports, including status reports, resource management, issue status, Root Cause, and customer satisfaction reports.
- Serve as the primary escalation point for issues beyond the authority of the Customer Support Engineers, you will coordinate resolution of conflicts involving scheduling, resources, or technical issues.
Requirements:
- Bachelor's degree in a related field and/or equivalent experience
- Customer Support/Services leadership experience in a sizeable software vendor environment
- Very strong face-to-face customer relationship skills
- Demonstrated success in effectively managing and influencing customers in a software solutions environment
- Proven ability to manage complex initiatives and competing priorities to successful completion. ?
- Understanding of the WFO environment an advantage
- Demonstrated expertise in customer management, process management, metrics, education, best practices methodologies.
- Project management qualification (i.e. Prince 2, PMP, etc.) an advantage
- Excellent planning and problem-solving skills with ability to prioritize and manage workload on a number of simultaneous items
- Strong command of English
Interested candidates are invited to submit their English Resume, quoting our reference code, in MS Word format with the latest salary details and expected package via email to resume@asiancareer.com.hk. For inquiries, please call us +852-3161-5400.
Please visit our website www.asiancareer.com.hk for more opportunities.
All information is treated in strict confidence and used for recruitment purpose only.
公司介绍
Asian Career, the executive search arm of a US listed human capital service provider, is providing a full range of recruitment services in Asia with both industrial and functional focuses.
Our core competence derives from our ability to execute search projects with both precision and efficiency matching the need of our clients and maximizing the potential of our candidates.
Our core competence derives from our ability to execute search projects with both precision and efficiency matching the need of our clients and maximizing the potential of our candidates.
联系方式
- Email：resume@asiancareer.com.hk