深圳招聘

客服主管助理（外贸电商方向） - Assistant to Supervisor of Customer Service Department

Customer Service (CS) department is responsible for dealing with all kinds of supporting issues and ensuring that every customer will be satisfied whenever he/she contacts us. This involves working closely with all other teams to accurately report problems and find satisfying solutions accordingly. There are some straightforward indicators to evaluate the performance of this department.

Key Duties:

1） Handling directly with customer inquires, complaints and other related issues

• Provide prompt and adequate solutions to all ordering-related enquires from customers by emails
• Co-ordinate with internal departments for all customer related activities such as product enquiries, technical support, order processing and delivery status etc.
• Handle and resolve customer complaints, maintain good feedback from customers

2) Team management: hiring, training CS representatives and standardizing procedures

• Assist CS supervisor in ensuring the smooth daily running of CS department (Quality & Efficiency Control) and provide necessary information for long-term plan
• Be involved in the recruitment of new CS representatives and provide professional and comprehensive training
• Write standard documents and formulate policies for common procedures and issues
• Help CS representatives to form good habits, ensuring high-standard customer satisfaction

Education and Language Requirements:

• Degree Holders in English or Business Related Disciplines
• Good command of written English: TEM-8 or CET-6 with score higher than 500 or other equivalent level

Skills and Experiences:

• Co-operative, willing to take responsibilities and learn
• Detail-minded, self-motivated and service-oriented mindset
• Strong problem solving skills to work out alternative solutions and recommendations
• At least one-year full-time working experience
• Experience with overseas online trading, e.g. eBay, Amazon or other B2C platforms, would be preferable

应聘说明:

1. 为了节省双方的宝贵时间，请在投送求职简历时务必详实并包括以下信息:
a. 彩色近照
b. 期望月薪（请勿填面议）

*缺少以上信息的求职申请将会被直接删除。

2. 经过简历筛选后我们会联系入围的求职者进行面试。面试主要会包含以下步骤内容:
a. 笔试: (时间约为30分钟)大多数职位的求职者都会被要求进行笔试，笔试的主要内容为英语能力及职位相关的专业能力测
试。 在此项测试中，我们希望看到申请人有与其职位相符合的书面语言能力。
b. 面试: (时间约为30-60分钟)笔试合格的申请人会被要求与招聘人员进行面谈，我们会通过面谈的方式了解申请人的各个方
面的情况，并从中甄别出其各项能力及素质，以判断其是否适合从事所应聘的职位。

* 笔试及面试一般会连续进行，请申请人穿戴整洁得体并准时到达。

深圳市好易购电子商务有限公司是一家由归国留学人员创立的新型企业，公司的核心业务是通过高度信息化的作业体系和高度整合的渠道资源向海外分销“优质的”“中国制造”产品。作为早期参与电子商务这一“国家战略性新兴产业”的一员，公司以技术为依托、以市场为导向，以客户体验为中心，积极拓展业务领域。我们已经拥有丰富的电子商务资源及经营管理经验，并和众多优秀的国内外生产厂商、服务提供商建立了良好的合作关系。我们以一流的产品和服务赢得了全球150多个国家数以万计客户的信赖和支持。目前公司正处于快速发展阶段，我们需要培养一批具有高素质的专业人才作为公司发展壮大的后备力量。

公司实行人性化管理。作为一家成长中的企业，我们重视并珍惜每一位员工，我们希望每位员工都能在公司业务中发挥重要作用并与公司携手共同成长。我们相当重视员工的中长期发展。因此，我们期望申请人对公司所在的行业有一定兴趣，并愿意为之付出长期的努力以争取团队及自身的发展。

如果您认为自己是一个作风严谨进取，具有团队精神和责任感，勇于接受挑战的人，并有意成为行业的专业人才，欢迎您应聘我们的职位。