深圳招聘

Advanced Specialist ConnectedDrive

Corporate Division, Marketing
Division, located in Beijing/China
Employment – full time

Tasks

Administer BMW ConnectedDrive Services (CDS) business operations and CRM topics, including call center, BMW Online, RTTI and Smartphone Apps. Coordinate supplier relations, e.g., quality and payment. Resolve escalated supplier, dealer and customer business issues.

Key Responsibility

- Coordinate the cross functional BMW ConnectedDrive Services operations team, including suppliers.

- Ensure supplier billing records are accurate and timely, allocated correctly between two entities.

- Support development and implementation of new call center, BMW Online and BMW Apps functions and applications with BMW engineering.

- Coordinate marketing communications and e-Marketing activities.

- Perform supplier call offs, ensure payments against BBA and NSC purchase orders

- Communication coordination with internal department about web content, point of sales materials, events, subscriber agreements, call center scripting and training, etc

- 24 x 7 commercial operation of call center, Smartphone and web-based content for subscribers, timely resolution of 2nd level issues raised by suppliers, dealers and customers

- Manage real time traffic info city coverage and quality metrics database to ensure CenNavi is paid at correct payment level only for vehicles and subscribed customers in cities where service is offered

Qualification

- Undergraduate degree in Marketing, Business, Engineering or Information Technology

- Very good personal communication skills, ability to motivate other people, leadership, strong work ethic, self-confident, self-motivated and self-directed

- Precise and structured working and thinking. Strong knowledge of finance, good sense of figures and mathematics

- Excellent knowledge of SAP and Excel

- Ability to identify potential problems and to provide creative solution to existing problems, strong project management skills

- Ability to involve and work with other departments to achieve objectives

- Willingness to work in a cross-functional team environment, able to coach and empower team members to achieve results

- Ability to work effectively with other people, strong work ethic, self-confident and self-directed

- Knowledge of the automotive market and telecommunications/telematics industry in China

- Chinese and English written and spoken language/communication skills; German desirable

- Effective at working in a cross-functional team environment to achieve results

- Experience managing data and call center operations environments

Contact

Please send your application to: careerbj@bmw-brilliance.cn

华晨宝马汽车有限公司成立于2003年5月，是宝马集团和华晨汽车集团控股有限公司共同设立的合资企业。业务涵盖BMW品牌汽车在中国的生产、销售和售后服务。华晨宝马在辽宁省沈阳市配有先进的生产基地，在北京设有分公司，销售和服务网络遍及全国。合资公司现有员工约2万人，本土供应商超400家，连续15年成为沈阳***纳税企业。
华晨宝马沈阳生产基地是宝马全球生产网络中规模***的生产基地。目前，生产BMW 1系运动轿车、BMW 3系（含长轴距及标准轴距）、BMW 5系Li（及插电式混合动力）、BMW X1长轴距（及插电式混合动力）、BMW X2、BMW X3及华晨宝马首款出口全球的世界车型创新纯电动BMW iX3。2020年，华晨宝马大东及铁西两家整车厂共生产了超过60万辆BMW汽车。