深圳 [切换城市] 深圳招聘深圳银行招聘深圳个人业务部门经理/主管招聘

District Customer Service Manager

上海锡科斯人力资源有限公司

  • 公司规模:150-500人
  • 公司性质:合资(欧美)
  • 公司行业:银行

职位信息

  • 发布日期:2013-10-17
  • 工作地点:杭州
  • 招聘人数:若干
  • 工作经验:八年以上
  • 学历要求:本科
  • 语言要求:英语熟练
  • 职位类别:个人业务部门经理/主管  客服经理(非技术)

职位描述

Job responsibilities

1. To take the lead in area management of Consumer Banking (CB) branch operation in term of day-to-day operations, administration control, risk mgt, people management and process improvement where applicable in Hangzhou, Shanghai and Suzhou

2. To be responsible for execution quality in the area to ensure all processes are in line with bank policy, standard and regulations by minimizing the process error/issue/other risk events, and maximizing the staff productivity in term of accuracy, efficiency and effectiveness.

3. To lead and be responsible for all internal and external regulation, audit inspection of the area regarding ops to co work with all related parties in ensuring the satisfactory result

4. To provide coaching & training to staff whenever necessary to ensure their understanding and familiarization of the policies & procedures and product knowledge, and work closely with Sales team and HR to conduct briefing to branch on all newly launched products and services

5. To control over staffs performance by KPI setting, KPI evaluating for staffs in different level including CSM, ACSM, CSO, Teller etc in the area, and able to build up people improvement plan where applicable

6. To be responsible for budget operating in the area to ensure ops BAU running cost not exceed approved the budget of the area

7. To participate in and provide valuable comment major projects including security & control, system enhancement and process improvement events etc

8. To ensure all BAU operations are in good order and met preset objective, and also organize effectively regular health check and self-assessment to branch to ensure the procedure and documentation are of properly adherence to regulatory requirements by taking remedy actions to rectify those identified process insufficiency and control weakness


Job Requirements

1. Bachelor degree holder

2. Over 8 years banking operations working experience, with foreign bank working experience prevails, among of all, 4-5 years on managerial positions or similar roles Familiar with the local regulatory requirements

3. Familiar with banking products, especially WM products and other financial derivatives

4. Decisive, analytical & methodical

5. Good inter-personal and communication skills

6. Good sense of customer & business needs

公司介绍

锡科斯集团(SilverCourse Group) 公司网站:*************************
*成立于1999年,是大中华地区代表性金融中高阶人才寻觅机构,专注为银行、保险、基金、证券...等金融业客户寻觅专业人才。
*总部设于上海陆家嘴金融中心,营业据点包含:多伦多、上海、北京、台北、深圳、广州、成都、大连…等城市。
*快速满足客户需求,提供专业、快速、精准、高性价比的服务
*协助客户完善人力资本,协助人才完善职涯规划
竞争优势
*专注金融行业中高级人才寻觅
*优良的品牌形象
*先进的招聘系统平台
*丰富的客户及人才资源
*坚强的顾问团队
*众多的营业据点
企业文化
*专注、专业、创新、团队合作
*勇于拼搏的创业家精神
*绿色企业:力行俭朴,节能环保,爱护地球
*善尽社会责任,经营有成,回馈社会

联系方式

  • 公司地址:地址:span北京