深圳招聘

Position: Program Manager, Greater China Advanced Services

Essential Job Responsibilities:
? Drive AS growth for Greater China, work as a business manager.
o Must have keen business acumen; demonstrates this through execution of business objectives
o Independently identifies complex issues and resolves complex problems that impact strategic direction.
? Build strong capability for AS project management and kick off customer facing Program Management Office (PMO):
o Drive PM process adoption, project documentation and promote PM community in Greater China AS.
o Handling complex projects.
o Define account based customer coverage strategy.
o Drive to become a chargeable service offering.
o Identifies and works on issues that affect our ability to provide world class services globally.
o Drive PM enablement program.
o Organize and facilitate project review and audit process.
o Interface with APJC PMO and ensure alignment of strategy and operations to drive consistency
? Be more relevant to service sales team and account team.
o Assumes leadership role in Cisco Services or cross-functional teams to drive service delivery and/or service improvements
o Leads major cross-functional projects affecting Cisco business, product, or service leadership
? Program manager related responsibilities:
o Manages large project(s) with moderate to high risk. Solution requires collaboration among cross-functional teams and customer and partners will be impacted. There are multiple inter-dependencies, and the solution is not clearly defined.
o Ensures Program Delivery: Ensures that the overall program structure and program management processes enable the component (project and track) teams to successfully complete their work and that the project and track deliverables can be integrated into the program’s end product, service, results and/or benefits.
o Oversees Program Lifecycle: Conducts a needs analysis, understands root cause, establishes vision and defines high-level strategy for program implementation. Links to organization and company goals and strategies.
o Oversees PMI Processes: Advocates PMI best practices at the project level and executes PMI best practices at the program level.
o Manages Program Communication: Manages program related communications within and outside of the program. Proactively identifies and communicates impacts to internal and external stakeholders. Freely provides information regarding program progress and scope.
o Defines Program Success Metrics: Identifies and socializes program success metrics. Ensures project success metrics are aligned and rolled-up to the program.
o Builds Team: Exudes energy and enthusiasm. Promotes and recognizes the contribution of team members, and creates a positive work environment.
o Resolves Program Issues: Identifies program-level issues and understands the interdependencies and severity of project-level issues. Approves scope/cost/schedule/ quality changes through the program sponsor(board).
o Assesses Program Risks: Proactively identifies program-level risks and addresses unresolved project-level risks that demand resolution at the program level. Communicates program risks to appropriate stakeholders and develops a risk mitigation strategy and a contingency plan.
o Ensures Integration: Track project interdependencies, milestones, and deliverables across various project tracks to ensure successful project implementation and rollout. Ensure that the program follows PMI best practices and does the proper planning to limit downstream risks and issues.
o Manages Program Costs: Estimates program investment and request budget allocation and reallocations. Ensures program is within budget. Tracks, reports, and closes out expenses and contractual obligations.
o Manages Program Resources: Seeks to develop team members. Engages in transition and succession planning. Tracks resource utilization and resolves resource constraints and/or conflicts that affect multiple projects within a program.
o Manage Stakeholder Relationships: Identifies and establishes partnerships with stakeholders to build support, secure sponsorship, and ensure alignment for program outcomes, end-products and/or solutions. Manage the relationship between the program and the program's executive sponsor(s). Manage expectations, drive alignment and raise issues as they arise.
o Drives Improvement: Creates or re-engineers processes, resources, structure to gain productivity and improve overall program.
o Drives Change: Identifies impacts of program, builds awareness and support for change within the organization.
o Leads Organizational Change: Maintains a broad view of program objectives and organizational culture and processes. Aligns organizational/ strategic direction that affects project and program goals and objectives. Manages stakeholder expectations.
o Establishes Standards: Establishes program processes, program structure and norms, roles and responsibilities. Ensures that projects under the program are organized and execute in a consistent manner.
o Creates a Program Roadmap: Analyzes internal / external environments. Identifies and prioritizes projects and/or primary tracks of work, integration opportunities and translates it into a long-term implementation plan.

Supervision Given/Received:
? Works with little to no direction mindful of division goals and objectives.
? Independently identifies complex issues and resolves complex problems that impact the strategic direction of the AS.
? Resolves intra/inter team conflicts effectively.
? Work is only reviewed and measured for accomplishment of objectives and overall success of department.
? Manages(may virtually) large group of project staff, possibly in multiple locations, including project managers, project engineers, vendors, subcontractors or partners for the duration of the program. Collaborates with internal or Customer/account team to determine program goals and objectives. Work is reviewed between critical program milestones.

Related Business/ Technical Knowledge, Skills and Expertise:
? Prior Project/Program Management experience in the deployment of leading edge, multi-vendor technologies in a highly complex commercial environment. Has completed corresponding certification in Program Management, e.g. PgMP.
? Complete understanding of and experience in leading a team in applying all elements of Technical Consulting.
? Proven business and technical expertise and extensive customer service engineering experience.
? Thorough understanding of networking technology and strong technical knowledge of company products
? Strategic understanding of and broad experience in applying all elements of customer service engineering to customer solutions..
? Excellent working relationships with other customer service organizations within Cisco and with appropriate business units.
? Ability to formulate and deliver complex presentations throughout Cisco and to customer technical departments.
? Demonstrated industry awareness


Success Factors:
? Integrity in the essential , comply code of business conduct
? Communicate and influence effectively
? Solve problems and think critically
? Results oriented
? Teamwork and partnerships
? Achieve cross-Cisco influence and relevancy
? Time/project management
? Effective Change Management
? Champion improvements
? Negotiation skills
? Think and influence globally
? Demonstrate leadership
? Be a role model, exhibiting personal competencies of self-awareness, self-regulation, self-motivation and social awareness
? Ability to develop and articulate an overall vision and strategy and drive the organization (and tangential departments) to achieve it.
? Role model for Cisco’s culture and values
? Program Management related success factors:
o On-time delivery: meet milestones and target completion or release dates
o Cost containment: deliver project/end-product within budgetary parameters
o Quality of project delivery: consistent communications, effective and seamless mitigation of risk, issue resolution, and scope management
o Stakeholder satisfaction: meeting and/or exceeding expectations set by stakeholders; ‘adoption’ of project end-product and/or service(s)
o Effective cross-functional partnering: successful alignment, integration of relevant parts, silo-busting
o Compliance with standard processes and methodologies
o Improved processes / productivity
o Improved team capability / productivity

Education and Experience:
? Typically requires BS/BA degree or equivalent plus 10+ years related experience. Has demonstrated clear leadership skills and experience working with large project teams and strategic account teams.
? Should possess 10+ years-prior project and/or program management experience.
? Experience in customer support, knowledge of inter-networking technologies and the competitive marketplace.
? Experience in PMO establishment to drive delivery excellence and business transformation is a plus.
? Experience of major system integration projects, outsourcing, or managed services is a plus.

Core Competencies:
? Independent thinker who are achievers with strong drive
? Strong adaptability and collaboration to fit into Cisco culture and AS team culture
? Outstanding ability to work cross-functionally (Services & Product teams) and with customers building business partnerships and focusing on the customer
? Ability to drive for results
? Capacity for strategic thinking; proposes and discusses solutions at a strategic business level.
? Ability to formulate and deliver highly complex presentations.
? Effective at delegating work while successfully meeting/exceeding all key objectives.
? Good executive communication and presentation skills.

思科公司是美国最成功的公司之一。1984年由斯坦福大学的一对教授夫妇创办，1986年生产***台路由器，让不同类型的网络可以可靠地互相联接，掀起了一场通信革命。思科公司每年投入40多亿美元进行技术研发。过去20多年，思科几乎成为了“互联网、网络应用、生产力”的同义词，思科公司在其进入的每一个领域都成为市场的领导者。
1990年上市以来，思科公司的年收入已从6900万美元上升到2008财年的395亿美元。目前，思科公司在全球范围内的员工超过了65,000名。在2009年《财富》美国500强中排名第57位，并第8次当选《财富》全球最受尊敬的企业。思科公司还获得了“2008年全球品牌百强”第17名的殊荣。
思科公司目前拥有全球***的互联网商务站点，公司全球业务90％以上的交易是在网上完成的。思科坚信：互联网将改变人们的工作、生活、学习以及娱乐的方式，并且让诸多领先企业与合作伙伴成为“全球网络经济”模式的受益者。在《财富》全球500强企业中，已有包括沃尔玛（wal-mart）、埃森克美孚（exxon mobil）等300多家企业成为思科的成功客户，分享了思科的***实践经验。

思科在中国 (cisco china)
思科于1994年进入中国市场，目前在中国拥有员工超过3000人，分别从事销售、客户支持和服务、研发、业务流程运营和it服务外包、思科融资及制造等工作领域。思科在中国设立了18个业务分支机构，并在上海建立了一个大型研发中心。
2007年11月1日，思科公司董事会主席兼首席执行官约翰·钱伯斯（john chambers）访华时宣布，计划未来三至五年内在中国承诺投入160亿美元，其中包括本地采购方面的显著提升，并增加在教育、思科融资租赁、研发、直接和间接投资以及销售和服务运营等方面的投入。
2008年4月16日，思科董事会主席兼首席执行官约翰·钱伯斯再次访华，在北京宣布了思科在中国的下一阶段公司发展战略和蓝图。作为“创新及可持续发展”战略的重要一步，思科将继续加强与中国产业的合作，并与中国在经济、社会及环境等各个层面的发展目标相契合。在钱伯斯访华期间，思科与国家发展和改革委员会及商务部分别签署合作备忘录，包括加大在研发、教育、采购、投资和培训等方面的投入。
除了技术研发和业务推进，思科还致力于激发中国本土的创新文化，思科已经针对中国本土的50多家企业投入了7亿美元，并将在未来五年增加3.5亿美元相应投入。同时，思科公司也十分重视帮助中国教育和培养网络人才。到目前为止，思科已在中国各地的70个城市拥有200多所网络技术学院，总共有10万多名学生得到了培训。
2010年1月, 思科宣布将把亚太区及日本区重新划分为三个大区，以更好地促进该地区各市场的战略制定和资源投入。作为原亚太区组成部分的中国内地、中国香港和中国台湾，将组成独立的思科大中华区。鉴于中国经济发展的规模和增长速度，以及思科对中国业务的重视程度，单独设立大中华区是思科中国战略的又一重大举措。
思科的文化
质量*** 顾客至上
超越目标 无技术崇拜
节约 回馈 / 信任 / 公平 / 合作
团队精神 时常变革
乐在其中 驱动革命
充分授权 公开交流
思科的愿景
多年来， 思科的愿景就是改变世界工作、生活、娱乐和学习的方式。 我们的愿景现在更有意义。 互联网发展至今，思科功不可没。 首先， 我们注重连接性。 现在， 我们正向万联网过渡—一个我们可以通过连所未连创造前所未有价值的时代。
万联网是全球现象，正在推动着思科和我们客户的***市场转型。 这包括智能地连接人员、流程、数据和物品。 这是互联网上万物聚合之处，将使网络连接具有前所未有的关联和价值。
要帮助我们实现这个愿景， 请与我们同行。

思科大中华区人才招聘网站：********************/web/cn/professional/index.html