深圳招聘

The customer care agent
(CCA) must solve customer complaints from all around the globe.


They must answer mails
and phone calls of customers and store each case in a dedicated tool. Each CCA
must keep track of each case until it is solved.


Roles and responsibilities


-Give Support to the
customers: Identify and solve customer problems using dedicated web tools


-Handle and manage web
tools specially made for customer support.


-Keep a record of each
case in another dedicated web tool.


-Escalate higher
problems and send them to the appropriate team when needed.


-Notify Leads when a
recurrent problem appears, to prevent further cases


-Be able to identify
problems and create new templates for recurrent ones.


-Be informed on
promotions and information on respective countries.


Requirements:


- Fluent level on one of
the next languages: Cantonese and English.

- Reporting skills.

- Aptitude for
communication and team work

- Excellent
interpersonal relationship.

- Be responsible and
patient.

Gameloft是一家国际领先的出版商和视频游戏的开发商。自成立至今的10年中,Gameloft公司已在该领域确立了领先地位。从手机到iPod再到便携，电视游戏机，Gameloft的游戏遍及全球任何角落，通过无线终端就能接触到Gameloft并且迅速快捷的享受到 Gameloft提供的游戏、即时互动及其他休闲娱乐。
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Gameloft目前在在全球有超过3500名开发人员，并为100多个国家的玩家们提供游戏。
    Gameloft是巴黎证交所上市（ISIN代码：FR0000079600，Bloomberg ： GFT FP ， Reuters ： GLFT.PA ）
Gameloft于2010年6月份在中国深圳成立工作室——尚酷软件（深圳）有限公司，致力于原创游戏开发。在尚酷软件（深圳）有限公司，你可以得到一个宽松的、人性化的工作空间和职业发展空间。公司为员工提供了良好的福利和工作环境，以保证员工可以全心工作。