深圳招聘

JOB DESCRIPTION:

TITLE: E-commerce and Customer Service Assistant
STARTING DATE: ASAP
MANAGER: Report to E-commerce and Marketing Manager
DESCRIPTION: Seeking an individual who is highly organized with lots of initiative and the ability to multi-task. The right candidate will be able to prioritize and have excellent English and computer skills, the ability to work under pressure and within a team environment.

Key Accountability:
Customer service:

To assist customers with any issues in regard to their returns or their orders via emails
Communicate promptly any information to customers about their orders
Professionally deal with complaints and escalation process where necessary
Liaise with the warehouse for any issues with customers orders
Liaise with courier companies over issues raised by customers with regard to either orders or returns
Maintain a high level of service awareness at all time
Managing all returns and exchanges
To help customers with product enquirers
Develop customer loyalty program

Desirable Skills & Requirements:

Drive and ambition to succeed
Team player with good communication skills
Reliable and consistent
Flexible attitude and able to take initiative
Excellent eye for detail and good organizational skills
PC/web literate (preferable)
Good knowledge of excel advantage
Fluent English language skills required - good written skills
Excellent communication skills specifically in regard to building relationships with customers
Flexible attitude and ability to cope well with the demands of a rapidly growing company

Interview:
Candidate will interview directly with our Operation Manager in United States via QQ on written and reading skills.

 Dinadan International Trading 戴纳丹国际（美国）有限公司成立于2006年, 附属于Wiltor 集团旗下公司, 位于美国西岸-洛杉矶. 迪纳丹主要从事进出口贸易, 产品概分为包装耗材, 精品/时尚礼品, 健康食品, 化妆品, 电子配件等几大部分, 以电子商务网络销售为一体的跨国企业. 迪纳丹有实力强大的中国供应商支持, 加洲当地有生产线制造包装耗材, 以美国仓库为中心做进出口批发. 我们的意旨: 加强大陆办事处, 联合我们美国公司, 为我们的客户提供最好的供货资源, 质量控制, 产品的开发, 制作和销售一体, 网站管理, 服务客户. 通过大家齐心努力, 拥有一个积极上进, 快乐工作的团队, 极力营造工作优越, 氛围温暖的环境, 让你们得到锻炼自身能力的机会, 随着公司的成长与你们的努力, 我们在此承诺: 会提供更优厚的待遇, 你们的每一份努力都会有相应的收获. 希望大家能发现这份职业的前景, 考虑好自己的发展前途, 欢迎投递简历或电话咨询, 谢谢!
  
 戴纳丹国际（美国）有限公司人力资源部经理：olivia