深圳招聘

Job duties：
1.Order processing: enter sales order in SAP system and ensure the sales order is complete. Sales Order Handling Error Rate (refers to the errors which will incur loss to the company) should be less than 1 (once) every three months.

2.Internal and external communication: Act as the bridge of Customer and the company to coordinate with internal other departments for order tracking and achieve 97% on time delivery against Brady Commitment Date. The target for die cut order lead time is achieved to > 5 days and the target for HPI order lead time is > 4 days.

3.Return and customer complaint handling: Assist Quality Dept. in handling customer’s complaints and arrange replacement or credit. Customer Complaint Rate should be less than 1 (once) every three months.

4.Verify accounting statement with customers for issuing VAT invoice: Ensure invoiced order Qty agree with customer’s record.

5.Maintain forecast and demand: get 3 months’ forecast from the customer or Sales Dept. to enter into forecast system and transfer forecast to demand to trigger raw materials purchase request; Inform Master Planner to transfer one or two weeks’ demand to production in advance based on CS’s knowledge and Customer’s rolling delivery schedule. The forecast should be reviewed with Sales twice a month for die cut products and once a month for HPI products.

6.Maintain customer master: for new customers, CS need to maintain Customer’s detailed address, telephone number, fax number, payment term, etc in Customer Master before entering sales order. The customer master covers Sold-to-party, Ship-to-party, Bill-to or Payer, and buyer and ship-to –attention information.

7.Control finished goods inventory level: strictly control the finished goods inventory level to avoid too much inventory leftover in case the project will be EOL and to reduce inventory carrying cost. The target for finished goods inventory value divided by total sales net value should be less than 30%. Raise out the excess materials liability report to customer due to customer ECN or demand change, work together with related Salesman, ask customer’s approval to cover our materials loss.

8.Handle HPI free samples: for HPI label free samples, CS needs to issue sample request form off the system and follow up with Production and Distribution until samples are ready to ship.


Qualification:

Essential:
1. 2 year’s professional customer service experience,have strong willing to serve or enjoy customer service experience.
2. Good command of oral and written English.
3. Well organized, proactive and independent.
4. College or equivalent
5. Team work player,be active,honesty and take responsibility for this role.
6. Good communication skill
7. Being patient and can work under pressure
8. Computer literate in Microsoft Office software (WORD, EXCEL)

Preferred:
1.Familiar with SAP or ERP system is preferred.
2.Have work experience in manufacturing company
3.Have order processing experience for domestic customers
4.Experience and knowledge in die cut or label factories is preferred

         William . H. Brady于1914年成立贝迪公司，总部现位于美国威斯康星州的米尔沃基市。在1947年开始国际业务，1984年在美国纳斯达克上市，于1999年转入纽约证券交易所。经过近百年的努力，公司全球现有员工9000多名，在全球26个国家的100多个地区经营业务，并通过4400多经销伙伴将产品拓展到100多个国家，服务超过50万的客户。
    贝迪生产和经营涂层材料、工业标识、安全标志及特种胶带，为工业、商业、通信、公共设施、运输、计算机和数据存储等市场提供配套服务。贝迪是表面涂层和压敏粘胶膜技术的专家，并致力于向客户提供集成解决方案。

    1993年，贝迪开始进入并开拓中国市场，于1999年在无锡建立了第一家工厂, 2002年分别在北京和深圳建立了工厂，并在上海成立了物流中心和中国总部，于2007年在北京成立了研发中心。经过10多年的努力，目前中国共有5个工厂，设有15处技术服务中心和销售办事处，拥有近1500名员工为中国客户的业务发展提供更好更快捷的服务。