深圳 [切换城市] 深圳招聘深圳物流/仓储招聘深圳物流专员/助理招聘

Special Services Coordinator 全方位服务协调员

TNT China

  • 公司规模:1000-5000人
  • 公司性质:外资(欧美)
  • 公司行业:交通/运输/物流  贸易/进出口

职位信息

  • 发布日期:2013-07-12
  • 工作地点:广州
  • 招聘人数:若干
  • 工作经验:二年以上
  • 学历要求:本科
  • 语言要求:英语熟练
  • 职位类别:客服专员/助理(非技术)  物流专员/助理

职位描述

Job Requirement

  • Bachelor degree or above
  • Sales and operational experience in customized distribution solutions
  • International express or logistics industry background
  • Proven track record of achieving targets and KPI’s
  • Organizational awareness (structure and products and services)
  • Product to business selling skills
  • Communication capability both within peer group and at senior level, globally and locally
  • Project management skills
  • Basic PC skills
  • Fluent use of written and spoken English

Job Responsibilities

Selling and Relationship Management

To maximize revenue opportunities and to manage internal and external customers’ relationships in order to achieve the Special Services strategic goals.

? Promote TNT to existing and prospective customers and at all times reflect and promote TNT in the best possible light

? Maximize revenue opportunities from incoming telephone calls through the effective utilisation of all available resources-offer creative solutions

? Ensure timely and effective communication takes place within defined time limits with internal customers e.g. depot staff , international depots

? Liaise with external customers to ensure all customer requirements are identified and met , including the resolution of all queries within xx days(local country rule)


Process Management

To implement and monitor Special Services internal processes and procedures in order to maximize efficiency and costs.

? Maximize all operational resources to ensure that all collections and deliveries are carried out in a timely and cost effective manner-vendor management(service quality)

? Ensure all data is captured in relevant TNT operational and sales information systems

? Ensure all enquiries from depots /countries and quotations are responded to as per the Special Services SLA

? Ensure all procedures for accounts are carried out in accordance with the relevant Operational guides

? Control ISB costs to a maximum of cost plus 5%as per the Special Services cost matrix


Reporting

To analyze data and provide accurate and timely reports to senior management in order to review and monitor the Special Services strategy and implementation.

? Ensure accurate and timely reporting to the Division and direct line manager of all figures and other relevant reports and analysis


Internal compliance

To comply with internal policies and procedures in order to ensure consistency across the Division.

? Comply with BU Special Services commercial process

? Comply with TNT telephone answering policy

? Comply with all relevant divisional and local company related policies , procedures and legal requirements


Health & Safety

Comply with the company’s health, safety and environmental standards responsibilities as identified within TNT Express management systems.


工作地点:广州市中山六路232-236号越秀新都会大厦21楼东座 邮编:510180


公司介绍

TNT快递是全球最大的快递公司之一。每天递送约一百万件包裹、文件和托盘货物。TNT快递在欧洲、中东、非洲、亚太和美洲地区运营航空和公路运输网络。TNT快递在2013年的营业收益为67亿欧元。

在中国大陆,TNT快递拥有33家国际快递分公司和3个国际快递口岸。目前,TNT在中国大陆拥有近3,000名专业员工。

我们的承诺(员工价值主张):
我们致力于员工发展。
员工是我们最宝贵的财富。
在TNT的发展过程中,员工可随时学习如何胜任工作和发展职业生涯。
我们相信,无论员工选择什么工作,终生学习和我们对他们的投资将伴随他们一生。

我们构建可靠的双赢关系:
我们拥有理想的工作场所。
作为一个团队,我们的员工拥有归属感,他们彼此尊重,共同努力。
我们是负责任的社区成员,努力提高大家的社会生活质量。

我们给予并聆听反馈:
我们在整个企业内构建信任关系并相互理解。
我们的员工乐于在彼此信任的成长环境中给予反馈,以改进工作表现。
我们接受反馈以更深入地了解业务活动,始终以更好的状态完成工作。

我们认可和奖励绩效:
我们培养最杰出的人才。
我们表彰工作最杰出的员工,引以为豪,并与员工一起分享成功。
我们对各级员工的成绩予以奖励,让我们的员工承担挑战,并做到更好。


我们提供具有竞争力的薪酬福利。如果你怀有和我们相同的理念和价值观,那就和我们一同奋斗在人生之旅吧!
健全的人才培养机制和职业发展
有市场竞争力的薪资架构
社保+住房公积金+商业医疗保障计划
子女商业医疗保险计划
新婚/新生儿贺礼+节假日礼品+儿童节礼物
做五休二+12天带薪年假+7天带薪病假

联系方式

  • 公司地址:上班地址:北京市顺义区空港物流园8街9号 (公司提供开往东三环,北三环,通州方向的班车)