Sr. Operation Manager
上海亿贝网络信息服务有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：互联网/电子商务
职位信息
- 发布日期：2014-02-20
- 工作地点：上海
- 招聘人数：1
- 工作经验：八年以上
- 学历要求：本科
- 语言要求：英语精通
- 职位类别：营运经理
职位描述
Primary Job Responsibilities:
The Sr. Operation manager of Greater China CS Dept. will be
1. Manage a Customer Support team consisting of Supervisors, Specialists, Senior Customer Support Representatives, and Customer Support Representatives.
2. Oversee the daily activities of Customer Support with a focus on motivating staff to meet/exceed daily service objectives, quality standards and productivity metrics.
3. Communicate and ensure the team is prepared for workflow, system, and or procedural changes.
4. Represent department to assess impacts of company initiatives and ensure appropriate support.
5. Implement initiatives, products and policies to support eBay business development.
6. Foster relationships with all functional groups within eBay, worldwide.
7. Identify possible event drivers and business challenges, formulate solutions and facilitate implementation.
8. Coordinate with other CS centers and related Functions to achieve the targets.
9. Participate in product review and system enhancement testing before each push.
10. Participate in special projects as needed and perform other duties as assigned.
11. Partner with outsourcing team to jointly deliver the goals
Job Requirements
12. Bachelor’s degree or equivalent.
13. Minimum of 8 years working experience, call center or consultant background is preferred, experienced in manager role is a plus
14. Excellent commands of English/Cantonese or English/Mandarin
15. Fast learner, good at data analysis and take execution quickly
16. Energetic, adapt to change and eager to work for a fast paced, growing company
17. Ability to handle multiple projects under pressure.
18. Team work spirit and excellent communication skills
The Sr. Operation manager of Greater China CS Dept. will be
1. Manage a Customer Support team consisting of Supervisors, Specialists, Senior Customer Support Representatives, and Customer Support Representatives.
2. Oversee the daily activities of Customer Support with a focus on motivating staff to meet/exceed daily service objectives, quality standards and productivity metrics.
3. Communicate and ensure the team is prepared for workflow, system, and or procedural changes.
4. Represent department to assess impacts of company initiatives and ensure appropriate support.
5. Implement initiatives, products and policies to support eBay business development.
6. Foster relationships with all functional groups within eBay, worldwide.
7. Identify possible event drivers and business challenges, formulate solutions and facilitate implementation.
8. Coordinate with other CS centers and related Functions to achieve the targets.
9. Participate in product review and system enhancement testing before each push.
10. Participate in special projects as needed and perform other duties as assigned.
11. Partner with outsourcing team to jointly deliver the goals
Job Requirements
12. Bachelor’s degree or equivalent.
13. Minimum of 8 years working experience, call center or consultant background is preferred, experienced in manager role is a plus
14. Excellent commands of English/Cantonese or English/Mandarin
15. Fast learner, good at data analysis and take execution quickly
16. Energetic, adapt to change and eager to work for a fast paced, growing company
17. Ability to handle multiple projects under pressure.
18. Team work spirit and excellent communication skills
公司介绍
eBay.cn简介eBay.cn是eBay 的全资子公司，致力于推动中国跨国交易电子商务的发展，帮助中国的小企业和个人用户在eBay全球平台上进行销售，为他们开辟直接面向海外销售的新渠道。 eBay全球领先的交易平台结合领先的在线支付工具PayPal，已经成为全球中小企业和个人用户从事跨国贸易的首选。PayPal是全球在线支付标准，拥有1.84亿注册账户，支持全球190个市场、23种货币的收付款，是网络跨国交易的最佳支付工具。 为了更好帮助中国卖家在“eBay 平台 / eBay Marketplace”上进行销售，eBay.cn还成立的专业的跨国交易服务团队，提供从跨国交易认证、业务咨询、疑难解答、外贸专场培训及电话培训、在线论坛外贸热线，到洽谈物流优惠、协同PayPal提供安全、快捷、方便的支付解决方案，帮助中国卖家顺利开展全球业务。 eBay.cn还推出专为中国跨国交易卖家打造的交流、沟通和分享的平台，www.ebay.cn，不仅提供eBay跨国贸易培训课程，分享各个目标市场贸易动态，帮助中国卖家开拓海外市场，还设有用户“讨论区 / Discussion Boards”，使得用户能够通过经验交流来提高他们的销售技巧。 eBay.cn的使命是为中国的企业和个人用户开辟新的网络丝绸之路，帮助更多中国用户走向世界。
想了解更多，请点击 http://aboutus.ebay.cn/introduction/1225.html
想了解更多，请点击 http://aboutus.ebay.cn/introduction/1225.html
联系方式
- 公司网站：http://www.ebay.cn