(Healthcare)西门子中国有限公司 医疗业务领域客户服务部 服务工程师 工作地点：合肥(140907)(职位编号：140907)
西门子（中国）有限公司 医疗业务领域(Healthcare)
- 公司性质：外资(欧美)
- 公司行业：制药/生物工程 医疗设备/器械
职位信息
- 发布日期：2013-06-09
- 工作地点：合肥
- 招聘人数：若干
- 工作经验：二年以上
- 学历要求：大专
- 语言要求：英语良好
- 职位类别：售前/售后技术支持工程师
职位描述
- For our Healthcare Sector in HeFei, we are looking for a Customer Service Engineer.
What are my responsibilities?
1. Perform installations, start-ups, maintenance, repairs and updates of all products within his/her area of expertise and assisting with other products under supervision.
2. Communicating and accept all operative advices from the Customer Care Center
Supporting the SERVOR Service process and ensure optimal performance in all process activities related to within his/her area of responsibility.
3. Escalate incidents directly to the "Regional Support Center" (RSC) according to the defined parameters Inform Customer Care Center on all escalation issues. Report any customer complaints with proper documentation to the CCC.
4. Ensure the proper use of tool & test equipment and report the usage on any related service report.
5. Comply to national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare.
6. Maintain highest customer satisfaction, in particular within the framework of Siemens Healthcare, Customer Services.
7. All responsibilities and jobs must be performed as cost-effectively as possible, taking profitability into account.
What do I need to qualify for this job?
- More than 2 years service experience in medical equipments.
- Technical expert in Medical product.
- Focus and Customer satisfaction.
- Good Learning skill & English skill.
- Education in College or above
What else do I need to know?
- Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work. Please find more information at: http://www.careers.siemens.com.cn
What else do I need to know?
- We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of you ability as we will use the data to review your suitablity for the role.
Contact：
- If you want to know more Siemens job opportunities, please be free to log in our career website www.careers.siemens.com.cn
www.careers.siemens.com.cn
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公司介绍
西门子致力于为中国全面提升医疗服务提供支持，西门子也一直强调满足中国不同地区与不同层次医院的需求，这包括从领先的医疗科研机构与医院，到病人流通量大的大型综合性医院，从城市社区医院到中小型乡镇医院的各种需求。