深圳招聘

A39-After Sales System Specialist

Brief general description
- Day-to-day administration, operation and maintenance of the all factory AS systems, excluding IT (hardware) structure i.e. ensuring and maintaining full operation.
- Support dealer network in all available AS PAG systems
- Knowledge / experience transfer from PAG to dealer network
- Introducing and implementing new systems and processes - preparation, training, rollout, check, post activities, maintenance
- Providing training, consultation and technical support to the system users
- Set-up and monitor AS related C@P campaigns
- Investigation on car-park, gray car analysis

Responsibilities:
- Anti Theft Protection user administration of dealer network users, collecting feedback on the system from the dealer network (e.g. translation, printing, layout quality, content), coordination to PAG via iTSM and PRMS supporting tools
- Contracts (in cooperation with Finance and Legal departments), monitoring and initialization of the invoicing (licences) process, tester distribution to the dealer network, replacements, new tester introduction, coordination with PAG, managing PIWIS support process (with IT, AS Technical department and PAG), tester stock management (together with Parts department)
- PQIS, WWS, PRMS user administration of dealer network users, coordination with PAG
- PPN Editor user administration in PCN AS, support to team editors, coordination with PAG and other PCN's departments administrators, final release of PPN content. Develop and monitor general communication strategy and layout rules in cooperation with Team Manager and "PPN business owner"
- Basic maintenance, user administration, support to the AS department, further development of the system, monitoring and steering external partner (ICLP)
- System related support to dealer network during / after system introduction, user administration
- C@P support to PCN AS departments (Technical, AS Market Development), coordination and support user administration, cooperation with external partner (ICLP), PAG, and other PCN departments; Create reports, VIN lists, data analysis (grey cars, recall campaigns, car park)
- Coordinate translation and production of customer literature, coordination with PCN sales and marketing departments, translators, coordination with PAG, external partner (STAR and NYK)

Requirements:
- University degree in Business, Management or Engineering
- 2-5 years on same or similar tasks
- Experience with different IT systems
- Good interpersonal and communication skills
- English written and spoken knowledge

保时捷（中国）汽车销售有限公司是保时捷在中国大陆以及中国香港和中国澳门地区的子公司。保时捷中国于 2001 年成立，并开始在销售、市场及售后服务等环节为合作伙伴提供专业支持。

经销商网络
保时捷目前在中国一共124个销售网点（包括港澳各一家），其中96家为保时捷中心（4S）其余为城市展厅，位于北京（五家），上海(四家）和成都（三家）、温州（三家）、深圳（三家）、厦门（两家）、杭州（三家）、武汉（两家）、重庆（三家）、西安（两家）、哈尔滨（两家）、南京（两家）、宁波（两家）、佛山（两家）、福州（两家）、长沙（两家）、昆明（两家）、沈阳（两家）、东莞 （两家）、天津 （两家）、广州、青岛、大连、金华、太原、台州、海口、郑州、苏州、长春、南宁、鄂尔多斯、合肥、济南、兰州、唐山、呼和浩特、无锡、南通、泉州、绍兴、南昌、常州、烟台、三亚、潍坊、银川、嘉兴、榆林、石家庄、中山、珠海、徐州、淄博、贵阳、汕头、洛阳、惠州、泰州、乌鲁木齐、绵阳、新乡、芜湖、香港（两家) 和澳门。所有保时捷中心都是保时捷的授权网点并为中国的保时捷客户提供保时捷的产品及服务。

销售业绩
2019 年，保时捷中国创造了在中国大陆、中国香港及中国澳门累计交付 86,752台的杰出业绩。

企业荣耀
2019年，保时捷中国同时获得了“中国杰出雇主”及“金级国际WELL认证”。