深圳招聘

Responsibilities

1.Responsible for facilitating the prompt, effective resolution of all service related issues. This includes the identification of root causes and the development/implementation of associated action plans in order to rectify and improve current service level.
2.Lead the development and implementation of all action plans to improve applicable areas of service highlighted throughout customer survey and regular service level reports.
3.Follow with Root Cause Analysis report of critical incidents and own the rollout corrective actions.
4.Identify any service gaps between actual scenario and ICT’ strategy, commitment and customer’s expectation, then produce action plans to close.

Requirements

1.Experience in Service management;
2.English (Spoken and written will be tested by interviewee);
3.Strong communication skill when leading and influencing a matrix team;

4.BA degree
5. 3+ years experience in an Integrated IT infrastructure environement
6.MNC work experience in MNC or abroad experience
7.work in or with a Service management team
8.Fluent English (spoken and Written)
9.Strong communication skill when leading and influencing a matrix team

上海微创软件股份有限公司2002年由微软与上海市政府共同创办，是微软在华投资的***家合资公司。微创始终秉承高标准的服务品质与“成就客户”的服务理念，在全球设有20余处交付中心，分布在中国、美国、日本、澳大利亚，凭借在汽车、保险、高科技、金融、互联网等行业的深厚积累和丰富经验，与2500余家企业与政府客户达成了长期、稳定、友好的合作。