深圳招聘

Responsibilities
1. Drives and executes creation and timely delivery of reports in close cooperation with the Back office and Suppliers;
2. Processes input from various business and IT stakeholders, departments and regions to generate the required GEMS reports;
3. Analyzes operational service data to support GEMS decision making;
4. Sees to it that GEMS reporting standards and guidelines are respected;
5. Supports Service Improvement activities with regards to reporting and KPI’s.


Requirements:
1.BA degree
2. 3+ years experience in an Integrated IT infrastructure environement
3.MNC work experience in MNC or abroad experience
4.work in or with a Service management team
5. Fluent English (spoken and Written)
6.Strong communication skill when leading and influencing a matrix team
7. ITIL or, at least experience in Change/Incident/Problem Management or,
8. Experience in SLA or contract management.
9.Keen towards particular details. Sensitive in arithmetic.
10. Excellent to native in written English.

上海微创软件股份有限公司2002年由微软与上海市政府共同创办，是微软在华投资的***家合资公司。微创始终秉承高标准的服务品质与“成就客户”的服务理念，在全球设有20余处交付中心，分布在中国、美国、日本、澳大利亚，凭借在汽车、保险、高科技、金融、互联网等行业的深厚积累和丰富经验，与2500余家企业与政府客户达成了长期、稳定、友好的合作。