深圳招聘

工作地点：深圳、上海、北京、广州

Scope of Role:
1.To control the credit receivables by minimizing credit losses and maximizing recoveries, the results of which impact the bottom line of whole Portfolio, Consumer Banking, Hong Kong.
2.To design and implement credit control and collection procedures to improve the receivables in an effective and efficient manner especially during the economy turmoil.

Key Responsibilities/Challenges:
1. Manage the operations and control the front end, mid-range and hard core performance of delinquent accounts to ensure performance results meet the agreed credit ratios.
2. Monitor closely the performance of the collection teams of in-house collection in order to minimize credit losses and maximize recoveries.
3.Analyse the relevant MIS, initiate & propose to the Head of Collections on ways to improve the productivity & efficiency of the collection team, with the aim to maximize recoveries.
4. Train up new collectors and re-train existing collectors to built up & maintain a good Collection Team .
5.Build up a professional team of staff members by implementing performance planning, training, and coaching and evaluation activities.
6.Support the service quality programs of Consumer Banking in order to enhance & maintain the professional image
7.Protect the Consumer Bank Portfolio risk exposure to unsatisfactory customers by making prudent actions to pre-empt delinquent accounts which may cause losses to Portfolio and on the other hand reinstate cancelled but yet good customers who can contribute revenue to us.

Operation and compliance risk management
1. Cascade code of conduct, compliance and money laundering related information to staff.
2.Comply with respective Money Laundering Prevention Procedures and be alert at all times to unusual or possibly suspicious customer activities, and should report any suspicious activities to the respective Unit Money Laundering Prevention Officer and line manager as well as directly to the Country MLPO in urgent or exceptional circumstances.
3. To ensure all the operational and service issues are properly managed.
4. Ensure all Regulatory, Group Policies are adhered to in the branch and proper risk controls are in place.

Selection Criteria:
1. Solid experience in the Collection Call Centre, and 3 years relevant management experience;
2. Knowledge in the CACS (Collection System) & use of auto dialler a pre-requisite
3. Knowledgeable in all credit functions of credit operations with in-depth knowledge on credit card, mortgages, personal loans and other consumer loans with specific reference to collections practices and channels.
4. Knowledgeable money debt regulation and litigation process/procedures.
5. Good analytical, negotiating & management skills.
6. Fluent in Cantonese; proficiency in written & spoken English
7. Experience and understanding on use computer systems, specially P/C, Word for Windows, E-mail.
8. Hardworking, prudent and willing to take up new challenges & changes