深圳招聘

Principle Tasks:
1. Performing desktop services.
2. Providing primary liaison and customer service to the user community.
3. Providing effective incident and problem resolution using highly automated tools and knowledge base systems.
4. Responding rapidly to user requests and logged incidents.
5. Providing problem management process support across groups.
6. Train users in software tools

Customers (internal and external)
All ADVA Departments, all ADVA employees

Personal Skills/Qualifications/Training/Experience:
1. Knowledge of desktop operating systems.
2. Ability to operate IT infrastructure, shut down, and start up systems.
3. Ability to monitor and tune system performance and watch for abnormalities.
4. Understanding of viruses and anti-virus methods.
5. Ability to educate and inform employees about security procedures.
6. Ability to understand the current IT environment.
7. Ability to understand server/computer diagnostics.
8. Good troubleshooting skills.
9. Ability to understand computer and server hardware/architecture and the operating systems in use.
10. Ability to understand custom and shrink-wrapped applications.
11. Ability to understand the various desktop configurations and load sets in use throughout the company.
12. Ability to understand the networking environment in use.
13. Ability to identify support trends (for example, 10 people call about the same problem in three hours).
14. Ability to understand and accommodate the needs of users of remote laptop and other handheld devices.
15. Ability to administer/use the problem-tracking/call-tracking system
16. Understanding of the system, line-of-business service, and technologies supported
17. Fluent written and spoken English

Success Criteria:
1. Efficient
2. Attentive to Detail
3. Proactive attitude
4. Achievement of Timescales and Deadlines
5. Resolution of Support queries within the specified time
6. Logging of all User Support Queries with the given technology

爱德华光网络（深圳）有限公司是德国爱德华光网络公司的全资子公司。爱德华创立于1994年，致力于提供为全球客户提供通讯解决方案。经过二十多年的发展，爱德华产品系列已从单纯的存储网络连接方案扩展到以太网和骨干网的解决方案，近来公司进一步投资研发时钟同步技术、网络虚拟化技术，紧跟市场发展，不断创新，以满足用户不断变化的需求。目前，爱德华在全球23国家有设立37公司或分支机构，为全球250多家运营商以及10000+个企业客户提供服务。

随着业务发展，公司诚邀有志之士加入爱德华，共创相互连接、可持续发展的未来！

公司致力于致力于设计和提供有竞争力的员工福利，具体包含但不限于如下：
*    覆盖员工本人及家属商业医疗险、寿险
*    高比例住房公积金
*    高基数社会保险
*    丰厚年度绩效奖金
*    高于市场水平的带薪年假
*    年度团体员工旅游及拓展
*    各项在职培训计划
*    海外（如美国、德国、英国等）差旅访问及短期工作的机会
*    员工深圳户口招调计划
*    丰富业余体育活动（羽毛球、乒乓球、篮球、足球及跑步等）
*    员工重要活动及纪念日庆祝（生日、结婚和生育）
*    中国传统节假日庆祝
*    良好个人职业生涯发展机会