深圳招聘

Work Location: Chaoyang district, Beijing
Report to: IT Manager

Summary/Overview:
1. Working as a member of IT helpdesk team to provide professional desktop support for the organization.

Accountabilities and Responsibilities:
1. Diagnose and resolve computing stuff like hardware and software issues, office equipments issues, and network connectivity issues. Provide cabling maintenance;
2. Resolve operating system and software (Office/Outlook/Lotus Notes/Anti-Virus software, etc) problem;
3. Log all work and service into company's helpdesk system;
4. Assist in creation and maintenance of knowledge database;
5. Stay current on latest technical innovations in IT industry, specifically as it applies to MS Windows and related products;
6. Troubleshooting user’s problem over the phone and with remote control technologies as well as on-site support;
7. Accurate documentation of all activities conducted;
8. Answer technical support calls, record ticket severity, prioritize work accordingly and collaborate with other staff and vendor support resources to resolve issues;
9. Make appropriate action and advise logical recommendations to the end users;

Education, Qualifications & Experiences:
1. Bachelor degree.
2. MCSE Certification.
3. 3-5 years of help desk support experience

Required Competencies/Skills:
1. Good knowledge and experience with Windows 2003 and 2008 Servers, Exchange 2003 and 2010, Windows XP/Win7/Win8
2. Good knowledge in Office/Outlook/Lotus Notes/Symantec Anti-virus, etc;
3. Experience in working with helpdesk system;
4. Working knowledge of fundamental operations of relevant software, hardware and network devices.
5. Aptude for identifying problems and determining resolution to issues on PC and associated hardware and software;
6. Strong interpersonal skills required to effectively communicate with users and vendors;
7. Good English and Mandarin speaking and writing skills;
8. Fast learner and self-motivator;
9. Warm, outgoing personality. Wholeheartedness to work;
10. Passion for teamwork, continuing education, problem solving and exceptional customer service

泰致德总公司设在挪威，拥有挪威***的电气安全培训中心和在线培训产品研发中心。其前身是 ABB 工业集团公司在挪威的培训中心，1995 年独立开展培训业务，同时进入中国。1995-2000，泰致德作为独家承包商，帮助中国海上石油总公司东部公司建立了对外合作的培训中心，提供了从培训中心教程的设定、教材的编辑和师资配备的全套服务，还包括部分教学设备的提供。2000-至今，泰致德在亚洲成立多家分公司，在中国深圳注册了泰致德专业技术服务（深圳）有限公司和泰致德科技发展（深圳）有限公司。

泰致德公司长期致力于为国内外能源、化工等企业提供工业安全技术服务，项目管理咨询服务，实业项目投资咨询服务及相关技术软件开发。

在中国，除了高端技术专家服务，泰致德正逐步打造安全产业资源平台，汇聚各行业安全从业人士、安全管理人才、安全技术专家，共同推广安全知识、技术和经验，为政府、企业和全社会提供各行业各种类型的安全教育系统、管理系统、安全技术咨询和服务。