深圳招聘

JOB PURPOSE:


The Customer Service Specialist is focused primarily on ensuring that all the sales support and service activities are well-coordinated and completed within prescribed process guidelines in support of the sale branches. The role includes embarking on program initiatives targeted at meeting the demands / requirements of our customers and thus satisfy their needs.


PRINCIPAL ACCOUNTABILITIES:


1) Effective day to day customer service operation to support the pre and post shipment requirements of the sales branches.


2) Customer backlog management with aim of maintaining backlog integrity through systematically reviewing and addressing all backlog issues encountered on a weekly basis.


JOB CONTENT (PRIMARY & SECONDARY FUNCTIONS):


Primary


1) Backorder Management
TOPs management
o Customer Commit Date
o Supplier Commit Date
o Rush Purchase
o REJECT
o Escalate / Expedite
o Intercompany Transfer Orders
o All others TOPs Sort Code servicing
Customer / Future Backlog & MRP Forecast report
o 48 hours Turn around time &/or prescribe agreed SOW
CRD management via OMA
o Manage Pull-In, Push-Out and Cancellation
o Uploading via OMA order change or mass upload
o Monitoring change review and approval



2) Order Shipment Process & Coordination
Order release (manual order shipment account) based on shipvia
Manage Price and/or Credit/Watch change queue
Shipment release (manual order shipment account) based on consol day pre-determine by Customer based on shipvia
Coordinate with Shipping Team in Corp_CDS team for shipment out of MADC & EMEADC
Support in maintaining of Warehouse (WHI) and Shipping (SHP) instructions as determine by Sales with Customer
Handle query and liaise with CSR_SSS team on freight & logistics issues
Secondary


3) Maintenance support
Provide point of contact support for Sales team to Customer in event of urgent / emergency need's.
Process factory drop-ship order request paperwork and drop-ship billing to the customer.
Issue credit / debit note adjustment on freight charges, and valid short-ship claim situations.
Process and provide in BIM-Bond management program
o BIM bond Line add-on and delete (monitoring & tracking)
o Adjust BIM bond quantity outside of their monthly review process
o Updating of EDI X-Reference for Customer part number & End-Customer Ship-To link
4) Miscellaneous
Proper filing management of completed documents
Perform any other job-related projects/duties as assigned by the Supervisor or Manager


CREDENTIALS:


QUALIFICATIONS
EXPERIENCES


3 Minimum requirements: 2 years experience in a customer service capacity or equivalent


COMPETENCIES


3 Accurate data entry skills
3 Proficiency in Microsoft Office Applications-especially in Excel
3 Good oral and written communication skill
3 Pleasant and patient personality with excellent service mindset
3 Basic knowledge and understanding of transportation modes (air and ocean)
3 Good interpersonal skill with a high level of initiative and drive



LEARNING & DEVELOPMENT PLANS
Web based program management
Time management
Negotiation skills
Able to handle Complaints & Difficult situation
VMI & Supply Chain program




KEY CHALLENGES (CURRENT & FUTURE):


Violate and aggressive Sales growth plan from 2010-2013, amouting to a equally aggressive and pro-active backend support needs from their internal partners.

富昌电子是半导体、无源器件、连接器和机电零部件分销及营销领域中世界级领先公司及创新者。我们的经营业务遍布美洲、欧洲和亚洲的42个国家、169个城市或地区。

我们最宝贵的资产是我们的员工。富昌全球团队招募于不同的背景。我们的优势在于知识、热情和经验。我们的员工有一个共同的理念 - 成就客户。我们是唯一一家能向全球客户提供24小时产品营销及专业知识的电子元器件分销公司。

作为电子元器件唯一真正的全球分销商，富昌电子定位独特，支持全球各种规模的客户，已服务于电子产业40余年。通过我们的高级工程项目，我们不断推介新的创新项目、前沿技术、优质服务及侧重应用设计（Design-in）。