深圳招聘

Main Responsibilities include:

The role of the On-site Security System Administrator is to provide excellent customer maintenance and services to specific customer group (multinational company or international organization clients), enhance security products and systems usage, and enable clients to derive maximum benefit from the ICD Security Systems. This position partners with the client’s security team that programs are in line with the client's strategic needs and ensures client satisfaction. You will work on client’s site / office and have a deep understanding of the client’s security expectations.

·Provide high quality, value added, and 100% customer satisfactory service solutions involving operation and maintenance of multi-vendor systems solutions as well as operating systems.
·Optimizes hardware/software/network products and configurations at customer sites.
·Performs security management system as Operator/Administrator role on site.
·Completed all necessary external and internal timely and accurate professional reports.
·Troubleshoot operation and maintenance problems with high efficiency and solution focused.
·Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
·Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
·Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
·Continuously upgrade knowledge and technology of security system and services.
·Full time work on assigned customer sites and timely come back ICD office to participate training sessions as required.
·Environmental, Health and Safety mindset and integrity spirit.
·Serves as an internal resource on technical issues.

Requirements:

·Mature and professional image in personal aspects and communications.
·Bachelor engineering degree, major in Electronic, Computer Science, Automation engineering…etc or equivalent.
·More than 1 years experience in customer services institution: security, IT, electronics, automatics or related fields.
·Excellent English writing and reading skills, proficiency with English speaking desired.
·Candidates with good oral language skill of Japanese and korean are preferred.
·Professional computer hardware, software, WAN/LAN, database, and MS Office skills.
·Strong customer service sense and skills as demonstrated by an ability to anticipate and meet customer needs.
·Previous experience with security products and systems a definite advantage.
·Effectiveness, efficiency and results orientation.
·Proven ability to build relationships with clients, users and colleagues.
·Ability to prioritize and deliver quality results in a time sensitive environment.

职责描述:

外派的安防系统管理员将被派驻到客户现场（跨国公司）协助客户维护由ICD提供和安装的系统，确保正常运行和客户需求实现，获得最大的投资收益。
·操作、维护和管理由ICD提供和安装的安防系统
·及时和准确地完成所有对内、对外工作报告；
·有前瞻意识的响应潜在的设备故障，避免不可预见性的影响客户正常业务的故障发生；
·识别非常规、有潜在风险的事件，并及时报告;
·高效、以结果为导向实现系统故障排除和提供保养性维护；
·以提供客户预防性维护和优化设备功效的配置来确保客户的满意度；
·不断地提高相关的系统知识和服务技能；
·全日制在指派客户现场工作；
·具备环境、健康和安全意识；

职位要求:

·本科以上学历,专业以电子类、计算机科学、自动化工程和机械工程类专业为优先。
·成熟、专业的外在形象和沟通技巧；
·1年以上安防、IT、电子或自动化领域相关的客户服务工作经历者优先；
·良好的计算机硬软件技术, WAN/LAN, 和微软办公操作系统使用 技能；
·具备良好的服务意识、积极主动、自律；
·有一定安防的产品和系统经验者优先；
·有效率的，有成效的，一切以结果为导向的工作态度；
·良好的团队合作精神；
·良好的英文书写和阅读能力，能够进行基本口语沟通优先；
·能立刻到岗优先。

ICD Security Solutions

ICD Security Solutions is one of the leading security service providers in Asia, helping multinational companies design and implement corporate security standards for sites across the region. With operations spanning across Greater China, Singapore, Japan, India and Australia, we offer multi-facility, multi-site, standardized security system implementation services throughout Asia.
With 20 years of experience, we have developed the knowledge and expertise to support clients with a wide variety of value-added services. By providing security system integration, system maintenance and professional services, we can help our clients to achieve their wider strategic objectives.
We work for the best. Our clients include some of the world’s most valuable and prestigious companies, who demand the highest standards from all of their vendors.
We work with the best. We work closely with industry leading manufacturers to craft the ideal solution for each of our clients.
We are committed to service. It is our philosophy to offer a customer-focused service that delivers beyond expectations every time.

ICD and The Convergint Group

In 2013, ICD Security Systems was acquired by the US-based security firm Convergint Technologies, making ICD part of the global Convergint Group.

With a combined passion for service, technology and enterprise integration, Convergint’s solid presence in North America alongside ICD’s experience and reputation in the Asia Pacific region will further enable us to provide first-rate worldwide services for multinational companies, and will facilitate the growth of our global footprint as we strive to be the world’s best security solutions provider.
Please visit ******************* for more information ICD!

ICD是亚太区领先的安防系统解决方案供应商，致力于为安防系统及服务有较高标准需求的世界500强企业提供全面的安防解决方案。我们在大中国区，新加坡，日本，印度及澳大利亚都设有分公司，由此能够在亚洲范围内为客户提供多设施、多现场、标准化的安防系统实施和管理服务。

ICD拥有20年的专业安防经验，ICD专业的安防系统集成，系统维护以及专业支持能为客户提供多样化的超值服务，支持客户追求更大的战略目标。

?我们只做***。 我们的客户涵盖了全球最具有价值和声望的企业，同时这些企业对供应商和其服务有着高品质的标准和要求。

?我们只选择最优的合作伙伴。我们与行业领先的制造商紧密合作，为我们每一个客户提供最理想的解决方案。

?我们提供无可比拟的价值。我们承诺以合理的价格提供最优的可行性方案。同时，我们的服务理念是提供以客户为中心的服务，让客户每一次的服务体验都超乎想象。

ICD 与 Convergint Technologies
2013年，ICD被美国Convergint Technologies收购，并加入Convergint全球集团。
Convergint Technologies是一家以服务为主的安防集成商，其全球服务产品包括火警与生命安全、医疗保健技术、沟通交流和建筑自动化。Convergint 集团提供的专业服务能将安防与企业系统无缝集成。由此我们就能根据客户不断变化协调且灵活的系统设施。
更多信息欢迎查询我们的网站：**************************。