深圳招聘

The Service and Support Manager (SSM) is responsible for ensuring that Cisco Systems, Inc. provides comprehensive, effective and, as required, customized support services to key strategic accounts. In addition, the SSM will be responsible for providing comprehensive technology roadmaps that integrates the customers tactical and strategic business goals with current and emerging technologies.

SSMs are placed in select high profile Service Provider, Enterprise, Government and Commercial accounts to improve customer satisfaction by facilitating post-sales support and by leveraging resources to increase product, technology and services absorption into the customer network(s). Each SSM is responsible for developing and maintaining a support model, which incorporates a variety of Cisco services, resources, programs and partnerships for the assigned customer.

To develop a successful model, the SSM must sustain an intimate understanding of major account strategies and a thorough knowledge of Cisco support capabilities and limitations. This support model will also contain a business process and goals analysis, which delineates current and future business trends and strategies along with the possible technology impacts to the business success.

The SSM must maintain familiarity with key customer personnel (roles/relationships), as well as with all relevant customer business practices/procedures, pivotal business drivers and corporate culture. Employing a strong conceptual understanding of technology utilized in the customer environment will position the SSM to identify opportunities for Cisco to provide additional or different components to the support model. In addition, the SSM will interface on a routine basis with the account team and with Cisco Corporate personnel to resolve endemic problems on behalf of the customer and to use that knowledge to preclude recurrence of such problems at other accounts. The SSM has ownership of the support model for the customer.

This is a results driven job with high internal and external visibility. Role includes: (i)facilitation of monthly customer dashboard meetings and tracking of customer Cisco metrics. (ii) focus on customer business objectives and ability to map to Cisco services and products. (iii) daily contact with CA Director of Operations, manage customer meetings, action item registers and execute on deliverables (iv) provide day to day support for both reactive and proactive issues, provide daily, weekly and monthly reports as requested and required (v)provide support for each of the regional data centers, work closely with relationship manager to improve day to day operational efficiencies, continue to improve customers？ service experience, and increase customer satisfaction. (vi) Work with account managers on daily basis and improve communications and relationships

Experience in service provider or enterprise environment a must and strong knowledge of NOC environment with heavy process and operations experience. Ability to roll up sleeves and resolve problems while focusing on the strategic goals of the customer and Cisco.

The successful candidate should have a proven history of program development on a nationwide and global basis along with a proven track record of hiring and managing stellar employees. Ability to deal with multi cultural environment and global time zone issues.

The successful candidate will have a strong working knowledge of Cisco, including both the company and the product-line. Also required is a sound knowledge of telecommunications and internetworking technology. The candidate must have a demonstrated ability to accurately perceive customer and internal relationships as well as an intense desire to turn negatives into positives on behalf of Cisco. An entrepreneurial approach to business is essential, including a penchant for and proven track record in contributing to the establishment of new organizations, procedures, and product features. Exemplary communications (oral, written, listening and hearing), team-building, organization and time management skills are required.

The candidate should have senior management experience within a technical organization and should be accustomed to working effectively with all levels of an organization. Strong leadership, collaboration, organization, results focused skills.

思科公司是美国最成功的公司之一。1984年由斯坦福大学的一对教授夫妇创办，1986年生产***台路由器，让不同类型的网络可以可靠地互相联接，掀起了一场通信革命。思科公司每年投入40多亿美元进行技术研发。过去20多年，思科几乎成为了“互联网、网络应用、生产力”的同义词，思科公司在其进入的每一个领域都成为市场的领导者。
1990年上市以来，思科公司的年收入已从6900万美元上升到2008财年的395亿美元。目前，思科公司在全球范围内的员工超过了65,000名。在2009年《财富》美国500强中排名第57位，并第8次当选《财富》全球最受尊敬的企业。思科公司还获得了“2008年全球品牌百强”第17名的殊荣。
思科公司目前拥有全球***的互联网商务站点，公司全球业务90％以上的交易是在网上完成的。思科坚信：互联网将改变人们的工作、生活、学习以及娱乐的方式，并且让诸多领先企业与合作伙伴成为“全球网络经济”模式的受益者。在《财富》全球500强企业中，已有包括沃尔玛（wal-mart）、埃森克美孚（exxon mobil）等300多家企业成为思科的成功客户，分享了思科的***实践经验。

思科在中国 (cisco china)
思科于1994年进入中国市场，目前在中国拥有员工超过3000人，分别从事销售、客户支持和服务、研发、业务流程运营和it服务外包、思科融资及制造等工作领域。思科在中国设立了18个业务分支机构，并在上海建立了一个大型研发中心。
2007年11月1日，思科公司董事会主席兼首席执行官约翰·钱伯斯（john chambers）访华时宣布，计划未来三至五年内在中国承诺投入160亿美元，其中包括本地采购方面的显著提升，并增加在教育、思科融资租赁、研发、直接和间接投资以及销售和服务运营等方面的投入。
2008年4月16日，思科董事会主席兼首席执行官约翰·钱伯斯再次访华，在北京宣布了思科在中国的下一阶段公司发展战略和蓝图。作为“创新及可持续发展”战略的重要一步，思科将继续加强与中国产业的合作，并与中国在经济、社会及环境等各个层面的发展目标相契合。在钱伯斯访华期间，思科与国家发展和改革委员会及商务部分别签署合作备忘录，包括加大在研发、教育、采购、投资和培训等方面的投入。
除了技术研发和业务推进，思科还致力于激发中国本土的创新文化，思科已经针对中国本土的50多家企业投入了7亿美元，并将在未来五年增加3.5亿美元相应投入。同时，思科公司也十分重视帮助中国教育和培养网络人才。到目前为止，思科已在中国各地的70个城市拥有200多所网络技术学院，总共有10万多名学生得到了培训。
2010年1月, 思科宣布将把亚太区及日本区重新划分为三个大区，以更好地促进该地区各市场的战略制定和资源投入。作为原亚太区组成部分的中国内地、中国香港和中国台湾，将组成独立的思科大中华区。鉴于中国经济发展的规模和增长速度，以及思科对中国业务的重视程度，单独设立大中华区是思科中国战略的又一重大举措。
思科的文化
质量*** 顾客至上
超越目标 无技术崇拜
节约 回馈 / 信任 / 公平 / 合作
团队精神 时常变革
乐在其中 驱动革命
充分授权 公开交流
思科的愿景
多年来， 思科的愿景就是改变世界工作、生活、娱乐和学习的方式。 我们的愿景现在更有意义。 互联网发展至今，思科功不可没。 首先， 我们注重连接性。 现在， 我们正向万联网过渡—一个我们可以通过连所未连创造前所未有价值的时代。
万联网是全球现象，正在推动着思科和我们客户的***市场转型。 这包括智能地连接人员、流程、数据和物品。 这是互联网上万物聚合之处，将使网络连接具有前所未有的关联和价值。
要帮助我们实现这个愿景， 请与我们同行。

思科大中华区人才招聘网站：********************/web/cn/professional/index.html