Associate Customer Service Manager-全球500强美资卫浴企业，寻求有负责CALL CENTER经验的客户服务人才
上海帝博企业管理咨询有限公司
- 公司规模：少于50人
- 公司性质：外资(欧美)
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2013-06-20
- 工作地点：上海
- 招聘人数：1
- 工作经验：五年以上
- 学历要求：本科
- 语言要求：英语熟练
英语熟练 - 职位类别：客服经理(非技术) 咨询热线/呼叫中心服务人员
职位描述
Associate Manager－Customer Service
全球500强美资卫浴企业，行业领先者，寻求有负责CALL CENTER经验的客户服务人才，丰厚的薪资待遇，广阔的发展平台
BASIC FUCTIONS
Under the general supervision of Customer service manager, this position is required to provide authorized Company distributors with project quotation, order collection, order confirmation, shipment arrangement, after sales service through a none-stop and dedicated service. This will also enable us to better service customer orders and complaints and other needs.
SPECIFIC RESPONSIBILITIES
-Lead a team to perform following tasks to control the total process from quotation to delivery
-To perform quality customer services by handling incoming customers' general inquiries in a tactful and courteous manner
-To effectively and efficiently co-ordinate with related manufacturing plants, sales offices and other departments and distributors to ensure everything is in compliance with the committed production, delivery and shipment schedule.
-To provide quotation to the Company distributors according to the established sales policy and procedures and to process all purchase orders in a timely and efficient manner.
-To generate the subsequent manufacturing orders for the related manufacturing plants to ensure a correct, efficient and speedy information flow process.
-To provide the order acknowledgement to Company distributors upon receiving the confirmation from the related manufacturing plants.
-To work closely with distributors on the shipments schedule, payment chases, to ensure a high level of quality customer services.
RELATIONSHIPS AND CONTACTS
-Reports to Customer Service Manager
-Frequent contacts with distributors
-Frequent contacts with plants
-Frequent contacts with Sales Department
-Frequent contacts with Finance Department
-Frequent contacts with Marketing Department
-Occasional contacts with end users
EDUCATION AND EXPERIENCE REQUIREMENTS
-Bachelor graduate in international trade or relevant disciplines
-At least 6－8 years customer service experience in foreign company
-Good English in speaking, writing and reading
-Experience in import/export, good PC skills
-SAP experience is an advantage
全球500强美资卫浴企业，行业领先者，寻求有负责CALL CENTER经验的客户服务人才，丰厚的薪资待遇，广阔的发展平台
BASIC FUCTIONS
Under the general supervision of Customer service manager, this position is required to provide authorized Company distributors with project quotation, order collection, order confirmation, shipment arrangement, after sales service through a none-stop and dedicated service. This will also enable us to better service customer orders and complaints and other needs.
SPECIFIC RESPONSIBILITIES
-Lead a team to perform following tasks to control the total process from quotation to delivery
-To perform quality customer services by handling incoming customers' general inquiries in a tactful and courteous manner
-To effectively and efficiently co-ordinate with related manufacturing plants, sales offices and other departments and distributors to ensure everything is in compliance with the committed production, delivery and shipment schedule.
-To provide quotation to the Company distributors according to the established sales policy and procedures and to process all purchase orders in a timely and efficient manner.
-To generate the subsequent manufacturing orders for the related manufacturing plants to ensure a correct, efficient and speedy information flow process.
-To provide the order acknowledgement to Company distributors upon receiving the confirmation from the related manufacturing plants.
-To work closely with distributors on the shipments schedule, payment chases, to ensure a high level of quality customer services.
RELATIONSHIPS AND CONTACTS
-Reports to Customer Service Manager
-Frequent contacts with distributors
-Frequent contacts with plants
-Frequent contacts with Sales Department
-Frequent contacts with Finance Department
-Frequent contacts with Marketing Department
-Occasional contacts with end users
EDUCATION AND EXPERIENCE REQUIREMENTS
-Bachelor graduate in international trade or relevant disciplines
-At least 6－8 years customer service experience in foreign company
-Good English in speaking, writing and reading
-Experience in import/export, good PC skills
-SAP experience is an advantage
公司介绍
DB Talent is a European based recruitment company. Our Shanghai office opened in the 2001, and we have continually provided excellent professional service to our clients and candidates.
联系方式
- 联系人：resume
- 电话：13701722965