国际客服专员Global CCR Officer
Bureau Veritas 深圳必维华法商品检定有限公司
- 公司规模:1000-5000人
- 公司性质:外资(欧美)
- 公司行业:检测,认证
职位信息
- 发布日期:2013-03-26
- 工作地点:深圳-南山区
- 招聘人数:1
- 工作经验:五年以上
- 学历要求:本科
- 语言要求:英语精通
- 职位类别:质量管理/测试工程师(QA/QC工程师) 售前/售后技术支持工程师
职位描述
Job Summary (Brief overview on the scope of job responsibility):
1. Lead the CCR process as defined in SOP QI008
2. Review & challenge operation office's investigation findings
3. Review the External conclusion with the corrective and preventive actions
4. Monitor the CCR timeframe
5. Report on-time the CCR KPI result and submit on-time CCR Summary Report
6. Follow-up CCR Closure
7. Responsible on the CCR Reports accuracy & consistency of contents
8. Recommend improvement on CCR processes
9. Responsible for the monthly submission of the CCR Claim log with the updated Executive Summary
Interrelationships (Other key functional or communicational lines):
1. Coordinate with the relevant Regional Managers, OO Managers / Supervisors, Program Management, Customer Relationship Management, Selling office Team, Integrity Control and Quality Assurance Departments for CCR process.
Job Responsibility & Accountability (Key Roles, functions & accountability):
1. Review all statements of investigation provided in CCR file and related information to ensure that all facts are clearly stated and the investigation summary prepared by Office Manager is with the reasonable facts and evidences
2. Communicate the CCR issue with the Integrity Control Department Manager to proceed a full integrity investigation if found some suspicion and believe integrity violation is involved
3. Validate & challenge the investigation result and complete the CCR conclusion based on the investigation and findings gathered from Operation Manager and Integrity Control Department
4. Communicate & work with related parties to determine whether further investigation is required if
the customer disagrees with the conclusion of the CCR Report submitted to Client
5. Collect and file the complete records of CCR on CPSDOC after the case has been closed
6. Follow-up & ensure timeframe of CCR investigation are followed by related parties
7. Collect and report on-time CCR KPI result in monthly reports to executive management
8. Make recommendations whether CAR/PAR is required and suggest the QA team to initiate the
CAR/PAR for the related case.
9. Prepare the CCR Claim Summary Report & submit on monthly basis to the Management every
Second Monday on or before 12:00 PM local time.
10. Work with the Manager Global Technical Services for the CCR related initiatives and improvements.
Required Skills & Qualification: (What skills are required for this position):
1. A university degree or above or diploma in the field of manufacturing, quality management.
2. Minimum of 3-4 years of full time experience in Product Inspections process working with buying/agent agency and/or in factory.
3. Good knowledge of Quality and Production systems. Exposure to the inspection standards or protocol of consumer products (Soft line, Hard lines). Knowledge of E & E and food products inspection was an advantage.
4. Good command in written and oral communication skills in English.
5. Good computer knowledge and able to work on MS WORD, MS EXCEL, and MS POWER POINT.
6. Good management skills and ability to handle the challenges independently.
7. High level of ethical values and integrity.
8. Strong leadership, analytical skills, attention to detail and ability to communicate effectively at all levels of management.
1. Lead the CCR process as defined in SOP QI008
2. Review & challenge operation office's investigation findings
3. Review the External conclusion with the corrective and preventive actions
4. Monitor the CCR timeframe
5. Report on-time the CCR KPI result and submit on-time CCR Summary Report
6. Follow-up CCR Closure
7. Responsible on the CCR Reports accuracy & consistency of contents
8. Recommend improvement on CCR processes
9. Responsible for the monthly submission of the CCR Claim log with the updated Executive Summary
Interrelationships (Other key functional or communicational lines):
1. Coordinate with the relevant Regional Managers, OO Managers / Supervisors, Program Management, Customer Relationship Management, Selling office Team, Integrity Control and Quality Assurance Departments for CCR process.
Job Responsibility & Accountability (Key Roles, functions & accountability):
1. Review all statements of investigation provided in CCR file and related information to ensure that all facts are clearly stated and the investigation summary prepared by Office Manager is with the reasonable facts and evidences
2. Communicate the CCR issue with the Integrity Control Department Manager to proceed a full integrity investigation if found some suspicion and believe integrity violation is involved
3. Validate & challenge the investigation result and complete the CCR conclusion based on the investigation and findings gathered from Operation Manager and Integrity Control Department
4. Communicate & work with related parties to determine whether further investigation is required if
the customer disagrees with the conclusion of the CCR Report submitted to Client
5. Collect and file the complete records of CCR on CPSDOC after the case has been closed
6. Follow-up & ensure timeframe of CCR investigation are followed by related parties
7. Collect and report on-time CCR KPI result in monthly reports to executive management
8. Make recommendations whether CAR/PAR is required and suggest the QA team to initiate the
CAR/PAR for the related case.
9. Prepare the CCR Claim Summary Report & submit on monthly basis to the Management every
Second Monday on or before 12:00 PM local time.
10. Work with the Manager Global Technical Services for the CCR related initiatives and improvements.
Required Skills & Qualification: (What skills are required for this position):
1. A university degree or above or diploma in the field of manufacturing, quality management.
2. Minimum of 3-4 years of full time experience in Product Inspections process working with buying/agent agency and/or in factory.
3. Good knowledge of Quality and Production systems. Exposure to the inspection standards or protocol of consumer products (Soft line, Hard lines). Knowledge of E & E and food products inspection was an advantage.
4. Good command in written and oral communication skills in English.
5. Good computer knowledge and able to work on MS WORD, MS EXCEL, and MS POWER POINT.
6. Good management skills and ability to handle the challenges independently.
7. High level of ethical values and integrity.
8. Strong leadership, analytical skills, attention to detail and ability to communicate effectively at all levels of management.
公司介绍
必维国际检验集团(Bureau Veritas,简称必维)创立于1828年,集团总部位于法国巴黎,是测试、检验、认证和技术咨询服务的全球领导者。必维目前在全球140个国家拥有1400个办公室和实验室以及超过66,500名员工。必维早在1882年进入中国,目前在55个城市拥有100个办公室和实验室以及超过12,500名专业员工。
必维消费品服务事业部(Bureau Veritas Consumer Products Services, 简称BVCPS)是领导全球的主要质量检定服务供应商,为全球各地的消费品及零售市场提供专业的产品测试、验货、审核及技术咨询等服务,覆盖范围广泛,包括:轻工业产品、玩具及幼儿产品、纺织品、鞋类、电子电气产品、汽车及车载设备、无线通信技术及智能产品服务、食品、健体、美容及家居产品。
必维消费品服务事业部(Bureau Veritas Consumer Products Services, 简称BVCPS)是领导全球的主要质量检定服务供应商,为全球各地的消费品及零售市场提供专业的产品测试、验货、审核及技术咨询等服务,覆盖范围广泛,包括:轻工业产品、玩具及幼儿产品、纺织品、鞋类、电子电气产品、汽车及车载设备、无线通信技术及智能产品服务、食品、健体、美容及家居产品。
联系方式
- Email:Szlab.hr@cn.bureauveriats.com
- 公司地址:地址:span西丽红花岭工业区(红花三路)闽利达工业大厦B栋五楼(5号线大学城B出口,工业区内直行至红花三路右转)