Field Service Engineer
迪特集科技（深圳）有限公司
- 公司规模：150-500人
- 公司性质：外资(欧美)
- 公司行业：电子技术/半导体/集成电路 机械/设备/重工
职位信息
- 发布日期：2013-04-13
- 工作地点：成都-郫县
- 招聘人数：1
- 工作经验：三年以上
- 学历要求：本科
- 语言要求：英语良好
普通话精通 - 职位类别：售前/售后技术支持工程师
职位描述
Summary:
The Field Service Engineer (FSE) will provide front line customer support for test contactors, printed circuit boards and assemblies in high volume semiconductor manufacturing test environments. FSEs engage directly with customers over the telephone and in person at their facilities to assess problem reports, make recommendations, facilitate short term repairs and liaise with HEI Sales and factory personnel to drive appropriate corrective action, when applicable.
This is a hands-on technical position where one must apply knowledge of semiconductor test fundamentals, semiconductor manufacturing envirnment and HEI products to field problems as reported by customers. In addition to the pure technical requirements of this position, successful candidates will also have strong communication skills, especially when dealing with customers but also when communicating with peers and remote support persons within HEI.
Field support persons are considered to be the 'voice of the customer' and often have the best understanding of how HEI products perform at a particular customer site. Strong performers who earn the respect of key customers have significant opportunities for career growth and advancement within HEI.
Essential Duties and Responsibilities:
? Respond promptly to issues as they are reported by customers, whether directly or through HEI Sales or Customer Service.
? Take direction from HEI Sales team members; coordinate customer visits with HEI Sales team.
? Verify, diagnose and debug problems at customer sites.
? Take appropriate measurements and compare to product specifications.
? Apply HEI and other related specifications to the situation at hand.
? Communicate findings to the customer and to HEI Sales and other support personnel . Follow HEI issue reporting and escalation procedures.
? Make recommendations as appropriate.
? Perform preventative maintenance, including minor cleaning and repairs, as appropriate.
? Train customers how to maintain HEI products using HEI recommended methods.
? Recommend HEI technical solutions to customers
? 25% travel requirement
? When onsite at HEI's manufacturing facility, FSE will be expected to test, debug and repair product being manufactured for sales to customers as part of the training program.
Qualification Requirements:
? To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
? Excellent troubleshooting skills.
? Can recognize and distinguish pure hardware problems from complex systems related issues, including interactions between semiconductor DUT, test program, handler and docking.
? Good communicator when dealing with customers. Follows through with communication between HEI Customer Service, Sales and factory support personnel.
Mechanical skills:
? Able to read an interpret technical drawings and other documentation.
? Basic understanding of the forces involved when DUT meets the test contactor
? Able to use basic measurement tools: caliper, depth gauge,
? Able to recognize signs of wear on contactor, probe and PCB surfaces.
? Basic soldering knowledge and skills.
? Electrical skills:
? Working knowledge of electronics at the printed circuit board, and device IO level.
? Able to interpret electrical schematics and semicondutor product specifications.
? Experience with circuit debug and diagnosis, component repair and component replacement.
? Basic understanding of transmission line, impedance and impedance matching principles.
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the position. While this is intended to be an accurate reflection of the current position, management reserves the right to revise the position or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technological developments).
Education and/or Experience:
Associates or Bachelors Degree in Electronics Engineering or Mechanical Engineering or other technical degree with equivalent experience.
Language Skills:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence. Ability to speak effectively to customers. Ability to effectively present
information in one-on-one and small group situation to customers, and other employees of the organization.
Must be able to read and interpret English language technical documents whether original or reproduced, electronically
transmitted or otherwise delivered. Must be able to communicate technical details and ideas in the English language both verbally and written.
Mathematical Skills:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Software and Computer Skills:
Familiar with computers and Microsoft user interface, Microsfot office tools, Internet Explorer. Aware of computer security and able to take basic precautions to prevent unathorized access to compute resources.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, and diagram form. Ability to deal with problems involving several variables in non-standardized situations.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; talk or hear; reach with hands and arms; and use hands to finger, handle, or feel. Must be able to concentrate on a task for extended periods over several workdays. Must be able to operate with computer input and output devices such as keyboards, pointing devices and video displays. Must have suitable vision, the ability to discern colors and to sit at a computer for extended time periods. Must get along with co-workers, vendors,customers, etc. Must be able to lift 20 pounds on occasion.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
The Field Service Engineer (FSE) will provide front line customer support for test contactors, printed circuit boards and assemblies in high volume semiconductor manufacturing test environments. FSEs engage directly with customers over the telephone and in person at their facilities to assess problem reports, make recommendations, facilitate short term repairs and liaise with HEI Sales and factory personnel to drive appropriate corrective action, when applicable.
This is a hands-on technical position where one must apply knowledge of semiconductor test fundamentals, semiconductor manufacturing envirnment and HEI products to field problems as reported by customers. In addition to the pure technical requirements of this position, successful candidates will also have strong communication skills, especially when dealing with customers but also when communicating with peers and remote support persons within HEI.
Field support persons are considered to be the 'voice of the customer' and often have the best understanding of how HEI products perform at a particular customer site. Strong performers who earn the respect of key customers have significant opportunities for career growth and advancement within HEI.
Essential Duties and Responsibilities:
? Respond promptly to issues as they are reported by customers, whether directly or through HEI Sales or Customer Service.
? Take direction from HEI Sales team members; coordinate customer visits with HEI Sales team.
? Verify, diagnose and debug problems at customer sites.
? Take appropriate measurements and compare to product specifications.
? Apply HEI and other related specifications to the situation at hand.
? Communicate findings to the customer and to HEI Sales and other support personnel . Follow HEI issue reporting and escalation procedures.
? Make recommendations as appropriate.
? Perform preventative maintenance, including minor cleaning and repairs, as appropriate.
? Train customers how to maintain HEI products using HEI recommended methods.
? Recommend HEI technical solutions to customers
? 25% travel requirement
? When onsite at HEI's manufacturing facility, FSE will be expected to test, debug and repair product being manufactured for sales to customers as part of the training program.
Qualification Requirements:
? To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
? Excellent troubleshooting skills.
? Can recognize and distinguish pure hardware problems from complex systems related issues, including interactions between semiconductor DUT, test program, handler and docking.
? Good communicator when dealing with customers. Follows through with communication between HEI Customer Service, Sales and factory support personnel.
Mechanical skills:
? Able to read an interpret technical drawings and other documentation.
? Basic understanding of the forces involved when DUT meets the test contactor
? Able to use basic measurement tools: caliper, depth gauge,
? Able to recognize signs of wear on contactor, probe and PCB surfaces.
? Basic soldering knowledge and skills.
? Electrical skills:
? Working knowledge of electronics at the printed circuit board, and device IO level.
? Able to interpret electrical schematics and semicondutor product specifications.
? Experience with circuit debug and diagnosis, component repair and component replacement.
? Basic understanding of transmission line, impedance and impedance matching principles.
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the position. While this is intended to be an accurate reflection of the current position, management reserves the right to revise the position or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technological developments).
Education and/or Experience:
Associates or Bachelors Degree in Electronics Engineering or Mechanical Engineering or other technical degree with equivalent experience.
Language Skills:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence. Ability to speak effectively to customers. Ability to effectively present
information in one-on-one and small group situation to customers, and other employees of the organization.
Must be able to read and interpret English language technical documents whether original or reproduced, electronically
transmitted or otherwise delivered. Must be able to communicate technical details and ideas in the English language both verbally and written.
Mathematical Skills:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Software and Computer Skills:
Familiar with computers and Microsoft user interface, Microsfot office tools, Internet Explorer. Aware of computer security and able to take basic precautions to prevent unathorized access to compute resources.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, and diagram form. Ability to deal with problems involving several variables in non-standardized situations.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; talk or hear; reach with hands and arms; and use hands to finger, handle, or feel. Must be able to concentrate on a task for extended periods over several workdays. Must be able to operate with computer input and output devices such as keyboards, pointing devices and video displays. Must have suitable vision, the ability to discern colors and to sit at a computer for extended time periods. Must get along with co-workers, vendors,customers, etc. Must be able to lift 20 pounds on occasion.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
公司介绍
DTGS - Dover Technology Group (Shenzhen) Co., Ltd. is a "Excellence Center of Asia" of DTG. DTG is a wholly owned technology group of Dover Corporation, a Fortune 500 company quoted on the NYSE. There are various business units under DTG - DEK, OK International, atg & Maelzer, Everett Charles Technologies, Harbor and other operating names.
1) DEK is the world's number one manufacturer of screen printing equipment for the electronics industry. Computing, communications and many other electronic products from well known brands are built on production lines featuring DEK equipment.
2) OKI evolved from a specialist machining operation to become a leading supplier of tools and equipment for the electronics workbench, printed circuit board assembly, and repair and rework industry. Through internal product development and strategic acquisitions, OK International provides solution-based technologies to electronics manufacturing industries throughout the world. Leading products from OK International include a range of soldering and rework equipment, fluid dispensing systems and fume extraction systems.
3) atg Luther & Maelzer are the leading supplier of electrical testing solutions for the Printed Circuit Board industry. We have solutions for every application regardless of product type, batch size or technology deployed. Our atg Flying Probe tester products are renowned for speed, accuracy, versatility and ease of use. While the Luther & Maelzer Universal Grid tester product range is known the world over for high throughput, repeatability, soft handing and accuracy.
A global player with offices throughout Europe, North America and Asia Pacific, our outstanding concepts regularly win international awards, and we are recognised as the technology leader in our field.
In view of our business expansion, we invite talent to join us.
1) DEK is the world's number one manufacturer of screen printing equipment for the electronics industry. Computing, communications and many other electronic products from well known brands are built on production lines featuring DEK equipment.
2) OKI evolved from a specialist machining operation to become a leading supplier of tools and equipment for the electronics workbench, printed circuit board assembly, and repair and rework industry. Through internal product development and strategic acquisitions, OK International provides solution-based technologies to electronics manufacturing industries throughout the world. Leading products from OK International include a range of soldering and rework equipment, fluid dispensing systems and fume extraction systems.
3) atg Luther & Maelzer are the leading supplier of electrical testing solutions for the Printed Circuit Board industry. We have solutions for every application regardless of product type, batch size or technology deployed. Our atg Flying Probe tester products are renowned for speed, accuracy, versatility and ease of use. While the Luther & Maelzer Universal Grid tester product range is known the world over for high throughput, repeatability, soft handing and accuracy.
A global player with offices throughout Europe, North America and Asia Pacific, our outstanding concepts regularly win international awards, and we are recognised as the technology leader in our field.
In view of our business expansion, we invite talent to join us.
联系方式
- 公司网站：http://www.dek.com