深圳招聘

- For our Healthcare Sector we are looking for a US Customer Service Engineer at the earliest opportunity.
- The US Customer Service Engineer is responsible for fulfilling US service requirements by delivering assigned service activities including installation, maintenance, preventative maintenance, system modification update and own US service business by selling service contract , labor, material, options and by gaining long term customer satisfaction.

What are my responsibilities?
1.Perform assigned service deliver activities such as installation, maintenance, preventative maintenance, system modification update of all products while supporting the SERVOR Service process and ensure optimal performance in all process activities related to within his/her area of responsibility
2. Escalate and report customer incidents through proper way such as USC, management for service quality, productivity as well as customer satisfaction
3. Monitor and improve external service provider's technical activities and service quality by close supervision and mentoring to secure Siemens demand
4. Work close with sales team to optimize one Siemens solution to customer
5. Setup and maintain long term customer relationship, gain customer satisfaction and loyalty
6. Obtain CS US business by selling service contract, on-call, option, involve to achieve growing US business target

What do I need to qualify for this job?
1. Communication capability, organizational capability.
2. Detailed product knowledge (certified), MS / SAP Know-how.
3. Fluent both written and spoken English.
4. Education in Bachelor or above.

What else do I need to know?
- The Siemens Healthcare Sector is one of the world's largest suppliers to the healthcare industry and a trendsetter in medical imaging, laboratory diagnostics, medical information technology and hearing aids. Siemens offers its customers products and solutions for the entire range of patient care from a single source – from prevention and early detection to diagnosis, and on to treatment and aftercare. By optimizing clinical workflows for the most common diseases, Siemens also makes healthcare faster, better and more cost-effective. Siemens Healthcare employs some 51,000 employees worldwide and operates around the world. In fiscal year 2011 (to September 30), the Sector posted revenue of 12.5 billion euros and profit of around 1.3 billion euros. For further information please visit: www.siemens.com.healthcare

How do I apply?
- We are looking forward to receiving your online -application.
- To submit your application on-line, please click the button “Apply”.

Contact
- If you want to know more Siemens job opportunities, please be free to log in our career website
http://www.careers.siemens.com.cn
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