深圳招聘

Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re driven by progress and thrive on the challenge of relentless improvement. We’re growing fast and our ambition is huge – more categories, more locations, and more people.
Pioneering technology takes more than just inventive engineers. At Dyson, we take a problem-solving approach to everything we do. And across our support teams, we’re proud to be different. And importantly, we support change to maintain our rapid growth.
Dyson Business Services (DBS) organisation provides process and service excellence to support Dyson’s growth ambitions with a goal of innovating and enhancing services over time to meet the changing needs of the business.

Reporting to the Order Desk Team Lead (depending on market), the Order Desk Coordinator manages the end-to-end order flow for our customers’ orders.


Responsibilities:

61 Retail customer order management: ensure EDI integration processed or orders created manually.
61 Releasing orders for delivery in line with any allocations provided.
61 Securing booking slots and arrange deliveries on time.
61 Being the POC for Key Account team, 3PL and retailers on all order book issues
61 Retail customer credit management, pricing management, and management of related disputes/charges
61 Manage Retail order book with market & 3PL to ensure outbound capacity
61 Processing eCommerce orders in SAP, ensuring order correctness and completeness for delivery creation where not covered by the contact centre
61 Managing any direct order queries, where not covered by the Contact Centre. POC for Contact Centre on direct delivery queries. Investigation and feedback on last mile failures
61 Direct and indirect reverse logistics management. Guaranteeing returned orders are completed on time, customers are refunded, stock is reconciled, and error/fraud in exchanges are fixed
61 Ensure Invoicing process is complete and on time and resolve related issues
61 Manage other sales streams: Proforma orders, sample orders, new starter machines, B2B
61 Relish the opportunity to pick up new activities that fall broadly in the purpose of the role.
61 Identify problems and find solutions69
Requirements:

61 A proven experience of 1-2 years in similar role in other organization.
61 Understanding of Logistics Processes and tools
61 Fluent in Englishm and Japanese
61 3PL, Logistics and transportation SAP Systems knowledge
61 Good analytical skills and attention to details
61 Ability to process hight volumes of invoices with high accuracy.
61 Fluent in English and Japanese
61 Strong working knowledge of Microsoft Office
61 Have a ‘Can-do’ attitude, highly self-motivated and deadline driven.
61 Comfortable in a multi-cultural work environment and working with virtual teams.
61 Working in a fast-paced team environment with high volume activities and changing priorities.
61 Strong communication skills

Dyson is a global technology company with a unique philosophy, led by James Dyson. It transforms every category it enters with radical and iconic re-inventions that work, perform and look very different.
 
Driven by frustration, James invented the first bagless vacuum cleaner, but being first wasn’t easy. His competitors were giants and didn’t let him past without a fight. It took 5,127 prototypes and 15 years of perseverance before James finally launched the Dyson DC01. Within 18 months it became the best-selling cleaner in the UK.

Today, Dyson marries innovative technology, researched in its own high technology and secret laboratories, with leading-edge design to produce products that work better. The process from initial idea to finished Dyson machine encompasses multiple RDD locations in the UK and South East Asia. Thousands of engineers instead of one ***. Acres of engineering laboratories instead of a backyard coach house. And at a speed incomparable to Dyson’s origin.

Dyson files hundreds of patents per year, invests millions in research at leading universities around the world, and has a pipeline of technology stretching 25 years into the future. But it remains family owned, plotting its own path, not bowing to shareholders or reporting to the stock exchange. All this means more investment in risky, exciting, varied and surprising products for the future.

The mission remains the same; to solve problems that others ignore with exciting new ideas that turn convention on its head. To lead the way, transforming every category entered with radical and iconic re-inventions of everyday devices, setting the benchmark for others to follow.


Dyson today

Dyson products sell in 71 countries, and it employs almost 6,000 people globally, one third of whom are engineers and scientists. 1,100 people are based at the HQ and Research and Development centre located in Malmesbury, Wiltshire, UK. Another thousand bring Dyson’s machines into existence, working on production and operations based in Malaysia.

The face of Dyson is changing rapidly. Three years ago 80% of Dyson’s business was full-sized vacuum cleaners. Today, its digital motor powered cordless vacuums, robots, Airblade hand dryers, bladeless fans, humidifiers, purifiers and heaters are powering its growth around the world.

Dyson’s world leading robotics and electronics research programmes and increasing research into noise cancelling acoustic technologies are setting it up to enter new categories with genuinely better technology which disrupts industries.

By engineering new and better technology, Dyson is growing rapidly. The US is its biggest market, followed by Japan where it is now the market leader in floorcare (quite an achievement for a non-Japanese company). Asia, and especially China, are major engines of current and future growth.

All this change and growth is underpinned by continuity. James Dyson remains Chairman and Chief Engineer and his son Jake has recently joined to continue advancing the core lighting technology he has developed over the past ten years. The focus on solving engineering problems is the same as it was when the company started twenty two years ago, but the ambitions are greater than ever.