深圳招聘

Job Objective:

To manage the customer service for defined customers within the region, according to agreed service levels and defined business processes.

Key Responsibilities:

All tasks to be carried out in a quality manner, consistent with the Company vision and values.

Act as communication coordinator from the Service Centre towards assigned customers.

Manage both EDI and manual customer order entry.

Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer.

Communicate with Asset and Supply Chain Planner and with the customers on a daily basis regarding the supply situation.

Manage compliance with export rules for controlled products, including preparation of export licences.

Be accountable for delivery to the customers and resolution of shipping and price discrepancies.

Manage customer returns / RMA and invoice discrepancies.

Communicate with the customers regarding order confirmation, shipping and tracking information.

Create and send out defined reports to the customers on a regular basis.

Occasionally participate to meetings with customers as required.

Manage customer forecast communication both internally and externally.

Analyse, escalate and take appropriate action on Shortages.

Create new customer price agreements.

Focus Areas:

Quality of customer order

Customer on-time delivery

Quality of customer returns

Process time for customer order

Process time for order and shipping discrepancies

Key Interfaces:

Arrow Management Team

Arrow Global and Regional Program Management Team

Arrow Global Marketing Team

Arrow Global Service Centre

Arrow Process Engineering Team

Arrow Finance Team

Arrow Warehouse & Logistics Team

Customer


Key Requirements:

Customer oriented with customer service background.

Process driven and very strong in problem solving.

High level of ownership and accountability for assigned tasks.

Great team player.

Good communication skills suitable for both internal and external communities.

Can effectively cope with change and be comfortable with ambiguity.

Ability to respond rapidly and professionally to the demand of a high pressure commercial environment.

Willing to work in a challenging and multicultural environment.

English mandatory both verbal and written.

Arrow Electronics, Inc. (NYSE: ARW), 艾睿作为财富102强，是《财富》杂志最受赞赏的公司之一。全球技术解决方案公司艾睿电子致力驱动创新，引领超过180,000家领先的技术制造商和服务提供商。艾睿专注发展可提升业务及生活质素的科技解决方案，2020年销售额达到286.7亿美元。公司在全球拥有20,100名员工，超过345个业务网络，服务范围遍及80个国家。


Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 102 and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 180,000 leading technology manufacturers and service providers. With 2020 sales of USD $28.67 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible.

Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen.