深圳招聘

We are currently seeking an experienced professional to join our team.
In this role, you will:
1.This role will be mainly tasked to handle inbound customer calls of PINB Customer Service Hotline/ incoming emails in PINB customer service mailbox, and make outbound calls in different business scenarios. Providing services covering multiple areas, including company information inquiry, purchased product information inquiry, customer complaint, etc.
2. This role assists with the implementation of the customer service standards as set out by the Head of Operations. This role will ensure the consistent and effective implementation and performance of customer service standards across PINB call center.
3.This role will need to cooperate with other functions/departments to handle customer issues and customer complaints and ensure the issue handling process adhere to the PINB call center procedure.

Requirements
To be successful in the role, you should meet the following requirements:
1. Bachelor’s degree is required;
2.1+ years’ experience on Fund or Insurance related customer services, preferable with insurance broker, fund sales or related financial service industry;
3.Experience in fund related customer service and life insurance is preferred;
4.Good Mandarin speaking and writing skills; Good English speaking and writing skills are preferred;
5.Working knowledge of various applications including MS Word and Excel;
6. Attention to detail combined with strong delivery focus and ability to meet work goals with quality results.
7. Ability to work as an effective team member within the departments and company as a whole;
8. Ability to be flexible and willing to change along with changes in corporate and department objectives in addition to recommending changes to assist in meeting these objectives;
9.Pass 基金从业人员资格考试 科目一 and 科目二.

汇丰金融科技服务（上海）有限责任公司（“汇丰金科”）于2020年9月在中国（上海）自贸区临港新片区注册成立，是外商独资金融科技子公司。作为集团在中国投资和发展战略的重点，汇丰金科致力于将内地领先的科技创新能力与汇丰多年的国际金融服务经验相结合，利用互联网、大数据、人工智能等技术，通过开发创新的数字解决方案为客户以及行业创造价值。创立初期主要为汇丰集团全新的移动式私人财富规划提供数字赋能，研发供企业使用的员工福利和健康管理平台，并逐步为集团内外更多持牌金融机构提供相关支持。

汇丰私人财富规划，通过创新科技数字解决方案，智能赋能移动数字工具，随时随地为个人及家庭，提供定制财富规划和保障服务。

我们通过：
“汇丰人寿”提供保障相关产品及财富规划服务
“汇丰金融科技”提供数字科技赋能
“汇丰汇选”APP提供一站式财富科技服务

汇丰汇选是汇丰集团旗下的一款专业财富管理工具，我们致力于为您与家人提供一站式的定制化财富管理服务。
-家庭账本助您快速分析消费情况 明晰收支长短板
-全方位需求分析：助您梳理家庭与个人财富状况，为您和家人的健康财富保驾护航
-专业财富洞察：凝聚汇丰全球投资经验，运用创新智能数字工具，为您打造指尖化投资理财服务
-1对1定制服务：私人财富规划师会随时随地为您提供专属规划，量身裁剪财富管理方案。