深圳招聘

Responsibility:
? Track, troubleshooting and resolving ERP support issues. Analyze and investigate issues, recreate problems in test systems, communicate the fix back to the user.
? Keep track of multiple issues, prioritizing appropriately, and recording these issues in the issue tracking system. Update the online knowledge base.
? Work with the software development team to help with gathering user requirements, documentation, and testing.
? Investigate and document new AX functionality and help with training and roll out.

Requirements:
? A strong primary degree in Computer Science or related IT discipline and experienced in providing support or testing in a fast moving pressured environment.
? A solid understanding of IT Business systems with the ability to dig beneath the user screens to find the source of the issue. An understanding of relational databases with the ability to interrogate data. Experience in data analysis tools is a plus.
? Customer service focused with excellent communication skills in both English and Mandarin and a positive 'can do' attitude. Excellent troubleshooting skills. Ability to priorities tasks and work on own initiative as well as part of a team. Strong documentation skills.
? Strong knowledge of ERP systems and Microsoft products would be desirable such as Dynamics AX ERP, SQL Server.

PCH International is a world class supply chain management company focused on the consumer electronics, personal computers, medical devices and telecommunications industries. PCH is in a unique position to offer integrated solutions from product design right through to Fulfillment direct to your hubs or end customer.

PCH offers exciting career opportunities to people interested in working in a fast moving and dynamic environment. Our multi-cultural environment is entrepreneurial in every respect where innovation is encouraged and rewarded. The rapid growth and expansion of the company means that with PCH you don't simply have a job - you have a career based entirely on your ability.