深圳招聘

Role Purpose

    

·         Responsible for customer service and end to end campaign management through constant liaison with clients and off-site Account team.  The primary focus of this role will be to deliver exceptional customer service with innovative solutions and continuous can-do attitude to improve the daily operation.

    

·         Requests for quotations will be processed by the offsite Account Management Teams in the first instance, but there is a responsibility to ensure the documentation is completed correctly

    

·         Ownership of the development of client relationships act as a consultative partner to support client with operational excellence throughout the end to end process

    

    

Key Responsibilities

    

Client Management

    

·         Develops a good understanding of both the clients’ and the partners’ business and industry sector

    

·         Builds relationships with clients and partners and manage their perceptions and expectations

    

·         Solves clients’ pain points and be a solution provider for the clients

    

    

Operations

    

·         Project execution support

    

·         Assist in coordinating day-to-day account servicing efforts with the support of offsite Account team and Sourcing team

    

·         Be able to comprehend fully clients’ requirement and manage to deliver clear briefings to the offsite account teams

    

·         Daily tracking and analysis of job information, ensuring that this data is communicated monthly to the Management

    

·         Implements and uses management information systems

    

·         Ensures best practice in conjunction with wider Tag operations group

    

·         Provide management information on demand

• Support vendor management initiatives
• Identify optimised opportunities for continuous efficiency improvement

            

Finance

• Responsible for daily financial administration task and duty
• Ensures best practice procedures are followed and documentation complete
• Ensures most competitive costs are achieved on each project
• Meet cost saving targets

                    

    

Business Development

    

·         Demonstrates an understanding of the technological direction of the industry and how these advances will benefit the client

    

·         Identifies and develops business opportunities in line with the business plan

    

    

Personal Development

    

·         Takes responsibility for own performance management working with the support of the manager

    

·         Coaches and supports peers as appropriate

    

    

Process

    

·         Ensures results of the customer satisfaction survey are acted upon where necessary

    

·         Implements and uses best practice principles

    

·         Implements and reviews local operating procedures manual

    

    

§  Key Qualifications and Experience OTC or Pharma industry background with understanding of the drugstore environment is a must

    

§  Strong product knowledge of 2D, 3D print and display materials

• Industry experience in either purchasing or production management are an advantage
• Agency background with onsite client serving experience preferred

            

§  Excellent communication and interpersonal skills

    

§  Excellent customer service skills and client management ability

    

§  Detail-orientated and result-driven

    

§  Self-motivated with can-do attitude

    

§  Commercially strong and numerate

    

§  Committed, resilient and prepared to work extra hours as required

    

§  Experience of working in an environment where priorities are constantly changing

    

§  Can manage change, and keep a clear perspective of end goals

    

§  Well-presented

    

§  PC literate (Word, Excel, email etc)

    

§  Strong English languages skills preferred

    

    

We offer attractive remuneration package and fringe benefits such as 5 days work week, 15 days of annual leave, group medical, dental and life insurance coverage to the successful candidate.  In addition, you will have an opportunity to work in a reputable company with excellent career exposure.

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms, connecting people, processes and technology to streamline key business and administrative functions and helping companies adapt to a more virtual and digital workplace.

Built on a strong heritage, great client relationships and a talented team, Williams Lea is the trusted global outsourcing provider to clients in highly regulated environments.

Our exceptional employees work with the world’s leading organizations, interact with colleagues around the globe and are the driving force behind our success.