客服专员 Customer Service Specialist
普立万企业管理（上海）有限公司
- 公司规模：5000-10000人
- 公司性质：外资（欧美）
- 公司行业：石油/化工/矿产/地质
职位信息
- 发布日期：2021-06-04
- 工作地点：广州
- 招聘人数：若干人
- 工作经验：2年经验
- 学历要求：大专
- 职位月薪：6-8千/月
- 职位类别：客服专员/助理
职位描述
Purpose of Job: Process Sales Order effectively to ensure order fulfillment on time. Handle various customer inquiries duly so as to achieve customer satisfaction and provide support to achieve business KPIs.
Essential Duties and Responsibilities
- Color matching feedback and new item procedure
- Process sales order in SAP correctly and timely
- Advise customers of order status.
- Direct customer information back to internals effectively to ensure order delivery on time
- Coordinate with sales and credit team to assist customer master maintenance and order release
- Coordinate with other functions to ensure customer inquiries are fulfilled timely
- Maintain customer service-related information for customer accounts; customer notes, e-mail, phone, special instructions, etc.
- Communicates effectively over the phone and electronically.
- Proactive, self-motivated and willing to work under pressure
- Accomplishes work within set timeframes
Knowledge/Education/Certifications
College graduate or above;
Skills
1. Good communication skill
2. Familiar with Excel, Word and Outlook
3. SAP user experience preferred
Experience
1. Above 2 years work experience in related jobs, e.g. order processing, customer service, business support etc.
2. Work experience in multinational company in manufacturing industry is preferred.
公司介绍
普立万公司（纽约证券交易所代码：POL）是特种聚合物材料、服务和解决方案的领先供应商，2018年销售额达35亿美元。公司致力于通过开发材料配方为全球客户创造价值，并提高可持续性。普立万拥有约6,900名员工，被授予ACC责任关怀？企业称号并荣获***职场？称号。另外，普立万是清除塑料废弃物行动联盟 (The Allianceto End Plastic Waste，简称AEPW) 的创始成员。
联系方式
- 公司地址：上海市浦东新区金苏路200号C幢2楼 (邮编：200000)