深圳招聘

Responsibility and Authority:



1. Quality

a) To carry out the service works in best response time and turnaround time or up to the standards set by the manager.

b) To carry out the service works with good workmanship such that the condition of the equipment and the site environment are maintained without deterioration, and rework will not be called for after service.

c) To aware and rectify any possible cause of failure during service to avoid any rework cases.

d) To produce professional image to the customers during service by proficiency and product and service inventories, adequate materials supporting service, logical and systematic troubleshooting approach, and effective presentation of diagnosis of problems, work done and action plans.

e) To invite and collect customers' feedback regarding the service quality during service works.

f) To inform the supervisor or manager with customers' feedback regarding quality and to suggest improvement.

g) To sense areas for quality improvement in routine operation (such as inventory level, tools, instruments, test fixtures, information) and to suggest these improvement areas to the supervisor or manager.

h) To follow up outstanding jobs closely.

i) To work out service support plan for the responsible new products.

j) To design quality or standard checking procedures and/or preventive maintenance checklist for responsible products.

k) To conduct trainings to the group engineers such that they can service the responsible products with quality up to the set out standards.




2. Customer Satisfaction

a) To perform service with qualities meeting customers' expectation.

b) To invite and collect customers' feedback regarding their expectation to the service works.

c) To inform the supervisor or manager customers' feedback regarding their expectation and to suggest improvement areas.

d) To convey to our customers our concern of their needs and expectation during communications or service visits.

e) To respond promptly to our customers' enquiries.

f) To achieve customers' satisfaction by treating them with respects and good manners.



3. Operation Performance

a) To carry out the service works effectively by extensive technical and product knowledge.

b) To carry out the assigned duties with best efficiency and productivity by optimum utilization of available time.

c) To carry out the assigned duties with best efficiency and productivity by effective work plans, such as well-layout work procedures, good coordination, well preparation of tools and service materials, paying visits to jobs with sites in proximity, good analysis of workload, and scheduling jobs to even out workload.

d) To carry out the assigned duties with safety requirements observed.

e) To judge and use proper transportation to achieve best speed and economy combination.

f) To control consumption of material.

g) To use effectively the tools, instruments, information, and parts inventory, and to maintain them in good condition.

h) To handle the departmental and company facilities (such as the company car, mechanical workshop) properly and to maintain them in good condition.

i) To follow the work procedures and to make neat and concise paper works consistently.

j) To communicate effectively with superior, fellow staff, customers, and the principals.

k) To monitor the adequacy of service equipment, inventories and supporting materials for the responsible products consistently and to suggest to group supervisor or manager to procure additional inventories and materials if necessary.

l) To take up supervisor's duty in his absence.

m) To carry out effectively and efficiently those supervisory or administration duties assigned by the group supervisor.

n) To study and evaluate new products and to design product support plan as required.

o) To provide technical support to the service engineers and superior.



p) To provide application support such as demonstration or application trainings if required.



4. Staff Development

a) To conduct effective technical and product trainings to the group engineers and apprentices.

b) To identify the weakness and strength of individual engineers during joint service and to conduct trainings to improve their weakness or to inform supervisor their weakness and to suggest development plan for individual engineers.

c) To upgrade with technical knowledges and supervisory concepts to keep in line with the development of the group and the department.

d) To develop broader mind in concerns (such as the interests and development of group, department or the company) in order to be prepared to accept more responsibilities.



5. Discipline

a) To follow the departmental and company policies and disciplines strictly.

b) To observe the group engineers for the implementation of departmental and company policies and disciplines and to inform the supervisor if any deficiency is observed or to guide the individual for rectification if supervision responsibility is assigned.

c) To feedback to the supervisor or manager any opinions to the departmental or company policies and procedures and to discuss with them to gain mutual understanding.



6. Team Spirit

a) To establish leadership by technical expertise and ability to train up the fellow staff.

b) To establish leadership by showing strong sense of responsibility and commitment.

c) To assist the engineers to tackle problem cases.

d) To work cooperatively and friendly with the engineers so as to build up the team spirit.

e) To work closely with the sales department as a member of the marketing team.

f) To maintain good communication with all parties related.





Job Specifications:


Qualifications:

Certificate, diploma, or degree in engineering disciplines.



Experience:

3 years or above practical experience in similar field or outstanding product knowledges.



Skill & Qualities:

Pleasant personality

Wide product or trade knowledges

Good technical concepts and troubleshooting skill

Able to work under pressure

Good sense of responsibility

Enthusiasm of learning and upgrading

Good drive

Ability to communicate effectively

Self-confident

Ability of conducting training

Ability of establish good human relationship

Gerber Technology established in Connecticut of USA in 1968, subordinated to Gerber Scientific a world-leading global high-tech company. It committed to providing end-to-end customer solution and computer-based manufacturing system to industries including those in sign making and specialty graphics, apparel and flexible materials. Today, Gerber has over 17,500 clients around the world. Among the global fortune 500 companies, more than 10% companies choose Gerber solution.

Gerber has always devoted great attention to Asian Pacific market, especially for Chinese market.
Gerber Advanced Technology Center(ATC),Is one of the largest demonstration center in Asia, was founded in Shanghai in May,2000. Nowadays, Gerber technology has 11 offices in China, the major service industries as apparel, automotive, aerospace, furniture, image making, and etc. Over 3,000 Chinese companies are using Gerber products.

As APAC growth rapidly in recent years, Gerber expands unceasingly and focus on Local manufacturing to cover more APAC region. It is the strongest comprehensive strength in the market segmentation industry company. Gerber attaches great importance to the team and talent cultivation, so many stable career development staff work for Gerber over ten years. Gerber is willing to give professional talent more opportunity. Join in us!

格柏科技成立于1968年，总部位于美国康涅狄格州，隶属于世界领先的全球性高科技公司格柏科学集团。四十年多来，它致力于为缝制品和软件材料行业提供世界领先的自动化软件系统和自动化控制设备，是行业的开创者及卓越领导者。今天，格柏在全球一百多个国家设有办事处、代理商和分销商，全球客户超过17,500家。全球财富500强企业中，超过十分之一的公司都选用了格柏解决方案。

格柏重视亚太市场的发展，于2000年5月成立格柏上海领先科技中心（ATC），数十年来坚持为客户提供工业自动化综合性解决方案。目前，格柏科技在中国有11家办事处，主要服务的工业领域为服装、汽车、航空、家具、图象制作等众多行业，有超过3000家的中国企业正在使用格柏的产品。

随着近几年亚太区业绩增长迅速，格柏规模不断扩大，目前着力全面本土化以覆盖并拓展更多的亚太区域，是细分行业市场内综合实力最强的公司。格柏科技重视团队合作与人才培养，稳定的职业发展使公司拥有大批为格柏奋斗10年以上的员工，格柏愿意给更多的实干型专业人才彰显才华的平台。期待你的加入！

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