深圳招聘

General Purpose:

·Ensure customer experience is at world class level.    

·Liaison between local consumer inquiries and headquarters for extended support needs.    

·Ensure all efforts are expended to meet/exceed customer product delivery expectations.

·Handles all customer inquiries in the best interest of the consumer and Corsair.

Position Summary, Responsibilities and Expectations:

·Act as a first point of contact for consumer inquiries via phone, CRM, and Live Chat.

·Maintain company 24 hour SLA for all consumer inquiries.

·Guide consumers through online warranty fulfillment process.

·Effectively communicate and execute Corsair’s Limited Warranty Policy and assist customer through RMA process  ·Possess engaging customer-centric skills and ability to communicate effectively with people at all levels of the organization.

·Maintain professional internal and external relationships that meet Corsair’s core values

·Aptitude and interest in constantly seeking ways to improve the customer experience

Essential Skills and Experience:

·BA/BS preferred, or combination of education & work experience

·Language skills:  Fluent in Chinese, and English would be a plus.

·Minimum 2 years experience in a multicontact (phone, email, CRM, live chat) Customer Service role.

·Exceptional written and verbal communication skills

·Ability to multitask and close inquiries fast and efficiently

·Proven ability to research and resolve problems

·Ability to work under pressure and to deadlines

·Possess the ability to work independently, and as a team

.Ability to type at least 55 WPM.

商海盗船成立于1994年，从一家开创DRAM市场的先锋公司成长为一家在全球知名的高性能游戏和直播产品提供商。美商海盗船拥有齐全的产品线，可以为游戏玩家、发烧友和电子竞技选手提供各种装备，包括机械键盘、高精度游戏鼠标、无线耳机、优质PC组件以及完全集成CORSAIR ONE的游戏PC。公司上下都致力于为客户提供高品质的创新设计、先进的功能以及出色的性能，多年来，开发和设计团队推出了众多优良产品，甚至他们自己都想要亲自试一试。美商海盗船的产品已经荣获了数千个媒体和行业大奖，赢得了游戏玩家和PC组装者的认可。

2018年，美商海盗船收购了直播产品制造商Elgato Gaming。2019年，美商海盗船收购了定制高性能游戏PC和笔记本电脑的制造商Origin Computers，还收购了高性能游戏控制器创新创造厂商SCUF Gaming。

海盗船的全球性运营设施，具有广泛的营销与分销渠道关系，我们的产品通过尖端的分销商和零售商销售，已遍布世界六十多个国家/地区。我们的团队聪明，勤奋，热情，并且充满乐趣。我们也是开创者，超频玩家和游戏玩家，我们认为我们的热情体现在我们所有的产品中。如果这描述了你，你会喜欢和我们一起工作。