深圳招聘

How do manufacturers ensure finished goods leave the port in time for delivery to their destinations? Our seafreight export customer service team works closely with customers and customs brokers to ensure loading and export clearances are executed on schedule. If you have worked in a large customer service team, and wish to develop your leadership skills, this is a golden opportunity to join our team in Shenzhen.

In this role, you will focus on a portfolio of customers, and ensure your team provides the highest level of service to our customers at all times.

Your tasks and responsibilities

工作任务与责任

• To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC) to establish + strengthen operational relations with customers.
• To provide, document and follow-up on quotations for existing business in line with the pricing strategy.
• To ensure complete + correct customer contact data, service data and changes in KN systems while ensuring a best-in-class onboarding + then setting up + consistently providing customer reporting.
• To consistently perform shipment qualification in line with working instructions to ensure full + complete handovers to the OCC to optimize the customer experience.
• To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
• To drive continuous improvement of processes + controls to improve service levels and efficiency.
• To document, analyze + resolve complaints, identify root causes + find sustainable solutions with the OCC.
• To ensure delivery against all financial targets + strategic objectives.

Your skills and experience

技能和经验要求

To be considered, you should have at least 2 years of experience in freight forwarding and customer service. You will have a proven track record in driving performance in an environment where there is a high volume of daily tasks. You have excellent telephone skills and customers feel comfortable talking to you.

Good reasons to join

为什么加入

At Kuehne + Nagel, you get to grow your expertise, shape processes and deliver innovative solutions. We are continuously building our local

and global network and our product portfolio, creating career opportunities in different fields of work worldwide. As a leader in the logistics industry,

we provide a collaborative and IT driven environment where you will work with motivated and customer-centric colleagues across the world.

在德迅，你的专业能力及创新能力将不断提升。我们持续在中国及世界各地建立物流网络及增加我们的市场份额，并在全世界的不同领域创造了越来越多的就业机会。作为物流行业的领导者，我们提供团结互助的工作环境和强大的IT支持，在这里你可以与来自世界各地积极进取、以客户为中心的同事一起奋斗。

Contact

Clarice Zhou

Local HR Consultant

E-mail: shenzhen.jobs@kuehne-nagel.com

您的数据将直接转发至Kuehne + Nagel，并受我们招聘官网的隐私政策的保护。您可以访问Kuehne + Nagel招聘官网并加入我们的人才社区，点击位于“提交”上方的“隐私声明”，查看相关的详细内容。您点击“申请职位”后，即表示同意授权我们依照相关隐私政策收集并使用您的个人信息。

Your data will be forwarded directly to Kuehne + Nagel, and are subject to our privacy policy for our Career Page. Please login Career Page of Kuehne + Nagel website and join Our Talent Community, above the submit button, where you may find “Privacy Statement” and click for more information. By clicking “Apply”, you agree to the collection and use of your personal information as described in our privacy policy.

Kuehne+Nagel was founded in 1890. With 78,000 employees at 1,300 locations in over 100 countries, Kuehne + Nagel is one of the world's leading logistics companies. We shape the world of logistics with a strong determination to connect people and goods through innovative and sustainable logistics solutions.

Since opening our first office in Hong Kong in 1965, Kuehne+Nagel has operated in Asia Pacific Region for over 50 years, and has built the knowledge to deliver bespoke supply chain solutions for customers. Today we have expanded to a network of over 3500 employees across more than 30 locations in Greater China – all strategically positioned to service our customers.

Join us, together we shape the future of logistics.

德迅成立于1890年，是全球首屈一指的物流服务公司。我们在全球拥有约78, 000名员工，业务遍及100多个国家的1,300个地点。我们致力于通过提供创新的、符合可持续发展目标的物流解决方案来创建人与货物之间的紧密联系，从而塑造一个崭新的物流世界。

1965年，我们在香港开设了亚太区的***个分站。50多年来，德迅一直致力于在亚太区为客户提供最卓越的供应链解决方案。目前，德迅在大中华区已开设超过30个分站，员工数量超过3500 人。

如果您正在寻找一份有挑战性和有价值的职业，并希望与德迅共同成长，请关注我们的招聘信息并踊跃申请。


Personal data provided by job applications will be used for recruitment purpose only

其他福利：
五天工作日、双休；
依法享有法定假11天/年、带薪年休假12-25天/年、带薪病假、婚假、病假、产假、丧假、配偶陪护假等假期；
依法缴纳社保、住房公积金，为员工及其子女提供商业保险；
享受年终双薪；
每年根据经营效益及员工工作绩效发放奖金（非固定奖金）；
为符合落户条件的员工办理深圳户口，两年以上服务年限的优秀员工免费办理；
完善的员工培训及员工发展项目；
多样化的员工活动，及节日福利。