深圳招聘

负责业务领域中的支持工作，完善流程，增加效率及客户满意度。
管理团队：8人
要求：
1）英文流利
2）销售支持相关业务经验，愿意面对多种场景下的业务协调及管理
3）团队管理经验

？To implement and drive within the relevant sites the Value Centers way of working and strategy to differentiate the company Brand, maintaining and strengthening a proper alignment with overall company strategy by collaborating in a collaborative and constructive relationship with Sales Support Center and local frontline sales.

？To coordinate and lead the daily operations and tasks of all functions within Value Centers’ sites, to secure timely and effective solutions on top of proactive services to customers and frontline sales.

？To lead and manage all the people related administration within the team and ensure continuous improvement with making best use of resources, technology / e-commerce and improving the overall “Customer Experience” in a pro-active way.

3.MAIN RESPONSIBILITIES / * insert local language translation

？Coordinate and lead operations and activities within the Value Centers sites under responsibility.

？Responsible and accountable for all Value Centers activities including promoting our total offer, ensuring the implementation and execution of the development strategy of key Customers in conjunction with Account Manager, Regional Managers and Strategic Relations

？Secure and monitor efficiency and effectiveness of all functions and different sites to continuously finetune all the activities and processes. To seek synergies with the Sales Support Center. Contributing to review relevant tasks and sizing of each function to align expected results

？Change management and organizational development to build solid interconnections between all the stakeholders

？Stimulate and build a common culture of Premium Customer Experience within the Value Center sites

？Develop team and manage people related administration in line with strategy and company guidelines

？stimulate and encourage an environment in which continuous improvement, customer experience and innovation are seeked and nurtured

？Ensure each function makes full efficient use of standard IT and global platforms for quotations, orders, quality and services which includes EBP, CRM, TIBP, B2B, mobility etc to serve customers

？Drive, communicate and follow up on local KPI’s aligned with Value Center objectives and Global Operations target

？Participate and attend Sales Meetings when required

？Annually manage the Performance Development Review (PDR) process for direct reports (manage high / low performers, succession planning for key positions)

？Establish STI/APP targets for all direct reports (in line with Operations guidelines)

？Proactively drive a company Safety First culture in all business dealings

？Proactively drive and apply our core values in all business and personal dealings

7.REQUIRED COMPETENCIES / * insert local language translation

Competencies are a group of behaviors that encompass knowledge, skills, abilities and

personal characteristics that, together, drive performance. In addition to exhibiting the main competencies held by their direct reports, Customer Value Manager should also exhibit the following competencies to successfully perform this role:

？Great understanding of customer needs

？Solid skills and understanding of business processes, quality, logistics, specials tools and IT.

？Ability to work in a Matrix organization set up

？Ability to motivate team of people to deliver results and build team together.

？Ability to lead a team with leadership traits in accordance to company Leadership Model

？Operative management skills

？Be analytical and a capable problem solver

？Be persuasive and have good interpersonal skills

？Be a self-starter, adaptable to change with a positive mindset and solution orientated

？Be able to achieve set targets and goals by influencing others

？Demonstrate strong planning, organizing and communication skills

？Proven capabilities in operation and process continuous improvement and innovation

？Sound knowledge of Microsoft Office programs and mainstream applications and systems

？General knowledge and understanding of IT as a whole and use of IT within business

？Excellent written and verbal communication skills

？Capable of working in a demanding environment (high stress tolerance)

？Fluent English knowledge

Etrust Consulting is an International Management Consulting Company specializing in establishing companies in China and building and developing their management team. Since establishing our first office on the mainland in 1993, we have successfully assisted hundreds of companies to set-up in China and to build a successful business here.
During the past 20 years, we have been helping established international companies in China to develop their business.
Our client list includes multinational companies such as ABB, Coca-Cola, Ericsson, Microsoft, Procter & Gamble, Gillette, IKEA, Schering Plough, Philips, Hoechst, Volvo, Westinghouse, San Miguel and many others.