深圳 [切换城市] 深圳招聘

Customer Service Representive (职位编号:19293BR)

德州仪器半导体技术(上海)有限公司

  • 公司规模:150-500人
  • 公司性质:外资(欧美)
  • 公司行业:电子技术/半导体/集成电路

职位信息

  • 发布日期:2020-12-13
  • 工作地点:上海-浦东新区
  • 招聘人数:1人
  • 工作经验:2年经验
  • 学历要求:本科
  • 语言要求:英语熟练
  • 职位类别:客服专员/助理

职位描述

About TI

Texas Instruments Incorporated (TI) is a global semiconductor design and manufacturing company that develops analog ICs and embedded processors. By employing the world’s brightest minds, TI creates innovations that shape the future of technology. TI is helping about 100,000 customers transform the future, today. We’re committed to building a better future – from the responsible manufacturing of our semiconductors, to caring for our employees, to giving back inside our communities and developing great minds. Put your talent to work with us – change the world, love your job!


What you will gain from this role: 

- Ability to work in direct collaboration with strategic customers, distribution partners, and Field Sales teams to eliminate revenue disruption and drive supply chain improvements

- A unique understanding of how TI transacts business with our Customers to allow orders and critical information to flow seamlessly

- Knowledge and exposure to various functions and business processes within TI including but not limited to Planning, Logistics, Receivables and Credits and Asset Management


Business Summary: 

As part of Asia Sales Operation team, Asia Customer Operations team support order fulfillments and other operational tasks at TI customers.  The team is focusing on eliminating barriers to achieving annual revenue plans by driving optimal backlog coverage and proactive order management.   

 

Primary Responsibilities:

- Interface with customer to provide quality service

- Responsible for order/backlog management, ensure backlog coverage while validating backlog integrity

- Build a strong business relationship with the supply chain community at each account, and develop an in depth knowledge of the customer’s procurement methodologies

- Support customer demand and liaison with internal (i.e.: SBE planning, Finance & Logistics..) to ensure supply chain support

- Set up and manage B2B related programs with customer; monitor and enforce TI terms and conditions including change order windows, forecast liability, and inventory freshness.

- Identify and implement process efficiency improvements to increase operation productivity as well as in support of supply chain scorecard metrics and initiatives

- Build up/maintain good business relationship with customers, leverage supply chain as our advantage to gain customer satisfaction and bring business success.


Requirements:

- Bachelor or above degree, Business management, Logistics, Supply Chain management are preferred

- Minimum 2 years’ experience, Procurement/Customer service experience preferred

- Motivated self-starter capable of multi-tasking, establishing priorities, and working effectively within a cross functional team

- Strong interpersonal and communication skills

- Strong analytical skills with logical thinking

- Ability to establish strong relationships with key stakeholders critical to success, both internally and externally

职能类别:客服专员/助理

公司介绍

TI China
TI China began operations in 1986 in Beijing. Today, we employ more than 2200 employees in our 17 sales & applications offices, three research & development centers, one integrated manufacturing center with wafer fab, assembling & testing and bumping facilities, as well as one product distribution center. Our unparalleled resources deployed in China enable us to provide strong support in every step from design and manufacturing to sales and product distribution to over 17000 customers in China across industrial, automotive, communications, personal electronics and enterprise market. Our engineers and professionals are committed to shaping the future of electronics through semiconductors and helping our customers succeed in China and around the world.

联系方式

  • 公司地址:科技南十二路28号康佳研发大厦9层