深圳招聘

薪资优秀者可面议，13薪+丰厚奖金

Major Duties & Accountabilities 主要职责

OPERATIONS MANAGEMENT 操作管理

• 45%Assign teams, establish work processes, and monitor staff performance to ensure customer satisfaction.

分配团队的工作，建立工作流程，以及监督员工工作表现确保客户满意

• Set minimum standards for operations group to achieve in work flow processes (e.g., FCR issuance, doc dispatch, PSA and SA transmittal, etc.) Ensure teams handle their assignments in prompt, thorough, and accurate fashion (i.e., ensure staff provides quality customer service).

为各项工作流程，设定最低的工作标准（例如，出具FCR，DOC分派，PSA和SA传送等）确保团队处理工作及时、彻底及准确（如确保员工提供高质量的客服）

• Oversee day to day operations, help resolve problems, and assist staff with difficult issues.

监督日常营运，帮助解决问题，并协助员工处理难题

• Help ensure smooth working relationship with all vendors, agents and service providers.

帮助维系与所有供应商、代理商和服务商之间顺畅的工作关系

• Handle those daily messages which require a higher level of experience and/or English proficiency.

处理日常中要求具备良好经验以及英语水平精通的工作

• Assist staff to correctly interpret and execute customers’ instructions and working procedures.

协助工作人员正确理解和执行客户的指令和工作程序

• Ensure work processes (data, documentation) of operations group effectively meet company’s internal financial/accounting requirements.

确保操作团队的工作流程（数据、文档）有效地满足公司内部财务/会计要求

STAFF MANAGEMENT 员工管理20%

• Influence and/or recommend hire/fire decisions.

影响或建议员工聘用或解雇

• Ensure new staff is trained effectively; develop staff for growth and new responsibilities.

确保对新员工的培训是有效的; 帮助员工职业成长发展及接受新任务

• Monitor staff performance; conduct annual performance reviews.

监督员工的工作表现，进行年度工作绩绞考核

• Cross train staff to broaden their skills and to provide quality back up during vacation or sick leave.

对员工进行多项任务培训，扩大他们的工作技能，能在同事休假或病假期间为客服提供优质支援

• Encourage and motivate staff to achieve peak performance.

鼓励和激励员工取得***工作表现

• Influence and/or recommend staff salary decisions.

影响或建议员工工资

• Set positive example for staff.

为员工树立积极榜样

• Monitor staff performance against management standards (e.g. FCR issuance, doc dispatch, etc.). Continuously seek to improve these standards.

监督员工是否违反管理标准（如：FCR出具，DOC发放等）不断地寻求方法改善这些标准

ASSIST GENERAL MANAGER 协助总经理工作 10%

• Assist GM in achieving service quality objectives.

协助总经理实现客服质量目标

• Assist GM in monitoring performance of contract warehousemen.

协助总经理监管合约仓管工作表现

• Resolve problems related to consolidation when necessary.

解决关于柜货整合的问题

• Assist GM to maximize shipping revenues and minimizing shipping expenses to achieve optimum profitability.

协助总经理***化货运收入和减少运输费用，以达到盈利***化

• Attend vendor meetings; maintain strong relationships with vendor community to promote customer satisfaction and to maximize business opportunities.

参加供应商会议洽谈; 保持与供应商团体的紧密联系，促进客户满意度和争取商机***化

• Maintain close ties to shipping community and keep abreast of current events.

与货运业界保持紧密联系，以掌握业界最新情况

• Assist customers in developing their logistics strategies or with cost analysis (as needed).

协助客户制定货运策略，或成本分析（如需要）

SPECIAL PROJECTS 额外项目 5%

• Assist in developing business plan and/or pricing schemes for new business opportunities (as needed).

协助拓展业务计划和/或为新商业机会提供定价方案(如需要)

• Assist in management/operations of non-traditional services as needed (such as Witgang and Olivetti Import Deconsolidation, and Rinko Japan NVOCC program).

协助提供非传统服务（如Witgang和Olivetti公司进口拆箱和临港日本NVOCC程序）

• Provide special reports and analysis as requested by management (as needed).

提供专题报告及数据分析根据管理层要求(如需要)

• Provide problem resolution as directed by management.

提供问题解决方案

• Optimise human and other resources; demonstrate expense control.

优化人员及其它资源, 体现成本控制

• Ensure staff properly handles invoicing and other key administrative tasks.

确保员工妥当处理发票及其它重要的行政工作

PROVIDE QUALITY CUSTOMER SERVICE 提供优质客服10%

• Set example for all staff to follow in providing quality service to both external and internal customers (e.g., Accounting Dept.)

为所有员工的内部及外部优质客户服务提供范例（例如，会计部）

• Provide prompt, through and accurate response to all queries from customers or Century-U.S. Ensure staff does same.

为客户或美国CDS查询提供及时、彻底、准确的回复。确保员工行为一致。

• Provide value-added services for customers.

为客户提供增值服务

• Ensure customer’s satisfaction with our services.

确保客户对服务满意

• Act as liaison with Century’s overseas offices and agents where necessary.

作为世纪海外办事处及代理商联络桥梁

• Ensure staff members use good telephone manners and communicate in helpful, proactive fashion. 确保员工有良好的电话礼仪能够与客户进行积极有效沟通

DATA 数据管理 5%

• Supervise and train staff to ensure data accuracy and integrity.

监督和培训员工，以确保数据的准确性和完整性

• Monitor staff performance in meeting data standards (PSA and SA transmittal/accuracy, etc.).

监督员工的工作表现是否符合数据要求标准（PSA和SA送/精度等）

• Ensure proactive, accurate, and timely communication is provided to consignee and Century–U.S.

确保员工与收货人及美国CDS能够主动、准确、及时的沟

• Ensure customers understand reasons for any revisions or problem data.

确保客户了解任何修订或问题数据的原因。

• Assist with new systems implementation (where necessary).

协助新系统的执行（如需要）

SALES 销售推广5%

• Maintain close ties to vendor community in efforts to build customer satisfaction and to maximize business opportunities.

与供应商团体保持密切的联系，以全力打造客户满意度，使商机***化

• Visit important vendors, buying offices, trading companies and Far East offices of current and target customers as needed to maintain good rapport and Century name recognition.

拜访重要的供应商，采购商办公室，贸易公司和远东办事处及当前目标客户，以保持良好的合作关系及CDS公司知名度

• Sales, hospitality, and/or assistance for all customers or prospective customers travelling through the Region.

通区地区商务旅行进行销售、接待和/或支援目前所有的客户或潜在的客户

• Maintain close ties to Shipping community and keep abreast of current events.

与货运业界保持紧密联系，以掌握业界最新情况

• Work to strengthen relationship with KHK.

加强与KHK的合作关系

• Assist customers in developing their logistics strategies or with cost analysis.

协助客户制定货运策略，或成本分析

• Other works arranged by Manager or Supervisor. 经理及上级主管安排的其他工作.

Qualification任职要求

• University graduate with Bachelor Degree or above in Business Administration, or Supply Chain Management is an asset

取得工商管理或者供应链管理相关专业的大学或以上文凭

• Extensive business experience within Supply Chain/Logistics or a combination of Merchandising and Supply Chain roles an asset

在供应链/物流或销售和供应链角色的资产丰富的业务经验

• Education and/or work experience overseas is preferable

优先考虑拥有海外教育/工作经验者

• Ability to work in a time sensitive environment and be results driven

具有在时间敏感的环境中工作的能力，并有结果驱动

• Ability to embrace and adapt to change with a positive attitude

具有积极的态度接受并且适应改变的能力

• Excellent interpersonal and globally adaptable communication skills

杰出的人际交往能力和适应大局的交流能力

• Native English speaker is preferable

以英语为母语的优先考虑

• Fluency in Mandarin and Cantonese is an asset

能够讲流利的普通话及广东话

• Excellent systems skills including Excel and Access

优秀的软件技巧，如Excel和Access

1. Frequently travel within China and occasionally to the US as needed

因公需要，到国内外出差

世纪冠航国际货运公司是一间全球性的货运代理公司，总部在美国，在世界各地都设有分部或分公司，业务遍及48个国家。自1969年进入亚洲，在东南亚及中国各大城市也都设立了分公司，主要致力于为买方提供集拼服务, 为一些在北美的***进口商及领先的零售商提供服务。

    世纪冠航公司有与全球接轨的基础设施，拥有一个有效的数据持续追踪系统去改善我们客户的供应链，公司的专业人才、资源及资本能够适应我们客户供应链战略步署的任何变化。追求卓越的人才、持续发展基础建设及技术，是我们工作任务的一个核心部分。

物流服务包括：

 International freight forwarding 国际货运代理
 Physical freight consolidation 物理货运合并
 Supply chain engineering & optimization 供应链优化
 Cloud-based supply chain management systems 云端供应链管理系统
 PO management, including creation/change/life cycle 订单管理，包括创建/修改/产品周期
 Vendor compliance programs 供应商遵守程序
 Regulatory compliance 教导供应商遵循法规
 Value-added services at origin warehouses在原产地仓库的增值服务
 U.S. warehousing, trucking and distribution 美国仓储，运输和配送

    因为在中国的业务发展迅速，非常欢迎热爱物流业务或对物流行业有兴趣而且具有上进心的人士加入成为我司物流团队的成员。
       
      各工作职位已注明具体工作的城市，总、分公司详细地址如下:

深圳总公司地址：深圳市罗湖区建设路2018号南方证券大厦A座13楼

上海分公司地址：上海市虹口区东大名路1050号北外滩中心8楼
宁波分公司地址：宁波市海曙区中山西路138号天宁大厦（9-1）至（9-15）室
厦门分公司地址：厦门市思明区鹭江道52之3号海滨大厦14楼
天津分公司地址：天津市和平区贵州路4号龙通大厦1107室
青岛分公司地址：青岛市市北区龙城路31号卓越世纪中心2号楼2410室